1. Q U I N T E S S E N T I A L L Y
B U S I N E S S D E V E L O P M E N T

2. CONTENTS WHAT IS QUINTESSENTIALLY? QUINTESSENTIALLY GROUP
OUR GLOBAL REACH
THE CONCIERGE SERVICE
MEMBERSHIP LEVELS
COMMUNICATION TOOLS FOR OUR SUPPLIERS
CROSS MARKETING OPPORTUNITES

3. WHAT IS QUINTESSENTIALLY?
Quintessentially is the world’s leading luxury lifestyle group. Founded as a private members club and concierge service, the Quintessentially Group now encompasses 16 sister companies including property, events, wine, art consultancy, modelling agency and the much esteemed charity organisation known as the Q Foundation.
The following presentation relates primarily to the corporate relationships within the concierge business.
Founded in the UK in 2000, we currently have operations in 46 cities worldwide.
We are proud to be the only truly localised global concierge service in the world.
With an irresistible package of offers, benefits and privileges, Quintessentially is
your passport to all that is hip, stylish and quintessential in today’s world. And
with 24-hour-a-day telephone assistance, our experts are always on hand to
save members time, hassle and money.

4. QUINTESSENTIALLY GROUP

6. THE CONCIERGE SERVICE Travel Restaurants and Nightclubs
Quintessentially members have access to thousands of benefits and privileges with the best hotels, restaurants, clubs, spas, luxury products and practical services across the globe.
Travel
Awarded ‘Second Top Agent’ 2008 [Carrier].
Awarded ‘Second Top agent’ 2007 [Carrier].
Awarded ‘Top Producing Agency 2007 [Leading Hotels of the World].
Awarded ‘Number One Agent 2006’ [Carrier].
Awarded ‘Operator of the Year 2006’ [Condé Nast Traveller].
Our specialist travel team offers fully bespoke holidays and unrivalled insider knowledge.
Exclusive benefits and privileges include complimentary room upgrades and preferential rates at thousands of hotels and resorts; discounted fares on airlines and reduced rates on car, yacht and private jet rentals.
Restaurants and Nightclubs
Advisory, booking, and priority reservations in the world’s most exclusive restaurants and nightclubs.

7. THE CONCIERGE SERVICE (continued)
Entertainment, Sports, Events & Culture
Expert ticket specialists on hand for all major events – including music, sports, theatre, opera and dance.
Exclusive VIP access to limited access events, such as top awards ceremonies, red-carpet film premieres, invitation-only theatre galas and private art exhibitions.
Quintessentially-only networking and social events organised throughout the calendar year.
Shops, Services, Health & Beauty
Discounts, privileges and exclusive benefits at eclectic boutiques, top retailers, and exclusive gyms, health clubs and spas worldwide.
Expert personal shopping service.
Property Management & Practical Assistance
Housekeeping, maintenance, key holding services and staffing anywhere in the world.

8. MEMBERSHIP RATES
There are three levels of Quintessentially Membership available:
General
This general membership grants you access to the AskQ concierge available 24 hours a day, 365 days a year for restaurant and club bookings, travel arrangements and all other requests. The service costs ZAR 7,800 per year with a one-off joining fee of ZAR 1,500 for a single membership or ZAR 12, 000 per year with a one-off joining fee of ZAR 2,500 for couples.
Dedicated
Dedicated is our most popular level of service - it provides our high-profile members with a personal account manager whose mission in life is to alleviate their daily stresses by offering complete lifestyle management. The Dedicated membership draws on Quintessentially's golden contacts to offer you discounts and exclusive access, as well as advanced notice for upcoming events and parties. This service costs ZAR 25,000 per year with a one-off joining fee of ZAR 3,000 for a single membership or ZAR 36,000 for a couple with a one-off joining fee of ZAR 4,500 for couples.
Elite
At the global Elite Membership level you can guarantee Quintessentially will have the expertise and insider information to get you what you want wherever and whenever you want it. Strictly by invitation only, Elite members of Quintessentially are provided with a team of personal Elite account managers in all of Quintessentially’s territories, which span the globe. You'll be connected to fixers and researchers in every major city across the world, all available 24 hours a day to answer your each and every whim. Quintessentially always strives to go that absolute extra mile for its Elite members, retaining discretion, promoting exclusivity and ensuring full-time on-site assistance whenever it is needed. This service costs from ZAR 120,000 per year to ZAR 270,000 per year.
*Costs for corporate clients will vary depending on volume and requirements – for a bespoke presentation please contact or call on +27(0)

9. COMMUNICATION TOOLS
Newsletters
Quintessentially communicates with its members and key suppliers via a weekly/bi-weekly newsletter. Distributed weekly to more than 230,000 recipients worldwide, the newsletter provides up-to-the-minute news on the best events, arts, entertainment, offers, benefits and privileges available to Quintessentially members. With specific coverage currently including UK, USA, the Middle East, Far East, South Africa, Russia and Scandinavia, members can opt to receive their local newsletter, plus any other which may be of interest. Please sign up to receive your local newsletter
Option One: Editorial offering Quintessentially members an exclusive added value benefit words per insert.
Option Two: Advertising opportunity - single banner positioned below the latest benefits area – one of the most popular sections of our newsletter, (based on member feedback ) Suppliers receive preferential rates.
Quintessentially Magazine
With a circulation of 40,000, the Quintessentially magazine has been hugely successful since its launch in It is delivered on a quarterly basis to every Quintessentially member. It is also on sale in selected news stands internationally. The aim of the magazine is to publish something different stories that you are unlikely to read elsewhere.

10. Cross Marketing Opportunities
Quintessentially are interested in exploring other cross-marketing opportunities between relevant and like-minded brands.  Of particular interest is to investigate opportunities to introduce our exclusive membership and services to your audience and vice versa.
Do you have a database of customers/clients?
Do you communicate with your database on a regular basis?
Is this via e mail or postal communication?
Exclusively, for your clients, we could create a bespoke membership offer - for example, waive our usual joining fee (annual membership fee still applies from ZAR 7,800 ) and fast track the application for your customers. 
Throughout the year we have seasonal welcome gifts for members that join during a set time period  and dependant upon the level of membership.  Examples of these range from wine tastings at your home for 8 people from Quintessentially Wine to delicious luxurious hampers from Quintessentially Gifts.
Additionally, we are open to media swapping opportunities for the banners on our newsletter. Please contact Dhesan Govender, Supplier Development on +27(0) or further information.
We also have up to 5 branded events per year, where we invite our members, key tastemakers from the world of film, society, fashion and art, and if this was of interest, we would be delighted to discuss any participation that you feel would be relevant, from sponsorship to goody bag insertions.  Please contact Tristan Banha, Events & 2010 on +27(0) or 10

11. SAMPLE CONCIERGE REQUESTS
Quintessentially can help with the everyday to the extraordinary, here is a
sample of the more unusual requests fulfilled for our members:
To hire The Pyramids for a private party for 300
To find four penguins, a pair of llamas and a pair of doves for an embassy party
To have a Scottish kilt flown halfway around the world
To rescue a member from his snow-covered chalet in the mountains
To organise sailing instruction by an Olympic medalist for a member who wished to get his sailing license
To cover an entire tennis court with flowers for a surprise party.
To arrange for a member to have personal training with coach Luiz
Felipe Scolari during Euro 2008
To source a pair of trousers - a member rang Quintessentially London recently in a panic after arriving in London one evening for his father's OBE ceremony at Buckingham Palace the next day only to discover that he had left the trousers for his tailcoat in Somerset. Quintessentially found and delivered the perfect pair of black pinstripes
To go on our North Pole expedition – includes watching the Northern lights and luxurious stay in Lapland

12. WHAT OUR MEMBERS SAY
“Quintessentially is fantastic at organising all the things that you don't have time (or the inclination) to do yourself. A thoroughly impressive and competent service.” Sophie Dahl
“Quintessentially has become indispensable to me - they have never failed to come up with a restaurant booking for Coldplay regardless of what time, place or country it is in, and no matter how last minute. They offer a first class service.” PA to Coldplay
“A real ‘must have’ in your life. I cannot recount the number of times you have found me a last minute table in an overbooked ‘hot’ restaurant or theatre tickets for a sold out show… a real bravo to your service.” Tatjana von Bismarck, Tiffany & Co
“I rely on Quintessentially mainly in times of crisis like when I thought my son had broken his arm in Ibiza last summer and I had no idea what was the best hospital to take him too. Not only did Quintessentially point me in the right direction but they also found the best doctor and even embarrassingly helped me jump the queue.” Jemima Khan
“We have had bad experiences with other clubs, but Quintessentially has been able to provide a genuine service with excellent suggestions and competitive prices.” Quintessentially member 12

13. WHAT THE PRESS SAY
The USP of the best is that there’s nothing they can‘t access. Leading the pack is still Quintessentially - the eight-year-old outfit, now boasting bases round the world and offshoots specialising in property, art, wine, flowers and holidays and a new ethical model agency that refuses size zero models.’ GQ, June 2008
‘Quintessentially.  Who said travel was stressful?’
The Independent, April 2008 
‘Quintessentially is adding another string to its bow and, like everything renowned luxury company does, the new venture will be in a league of its own’.
Vogue.com, March 2008
'There are hundreds of concierge type businesses catering for the needs of the rich and famous but where Quintessentially differentiates itself is in its top-end offering and global outlook.  Few competitors boast offices in Mozambique, Jeddah, Panama and Istanbul.’
The Daily Telegraph Business, February 2008
Quintessentially is universally acknowledged as the world’s best concierge service.’
Philips du February 2008
‘Witness the success of the U.K.s Quintessentially, which evolved from a concierge firm to become wine consultants, art advisors and collection managers, as well as a bespoke estate property search business.’
HospitalityNet, December 2007