1. Why Use Multiple Processors
Why Use Multiple Processors? This panel of experts will discuss their learnings from leveraging multiple processors including implementation options, pain points, and key metrics to get the most out of your payments.
Brynn Stensile – Spokeo – Manager of Payments and Fraud Prevention
Cyndi Hoddinott – Survey Monkey – Director, Global Payments
Caleb Callahan – Jet.com – Director of Payments and Fraud

2. Overview Benefits Challenges Implementation Measurement & KPIs Q&A
Which organizations should use multiple processors and why?
Challenges
What to consider before adding another processor
Implementation
Steps to a successful multiple-processor program
Measurement & KPIs
Q&A

3. Benefits Flexibility & redundancy Ability to mitigate risk
Outages
Chargebacks & fraud
Competitive pricing
International coverage
Differences in offerings & product gaps

4. Challenges
Reduced pricing scale with transactions shared across multiple processors
Internal/external systems (gateway) to route transactions; business rule complexity
Incremental Operational Overhead
Dual reporting and consolidation processes for merchant reporting
Multiple account management and POC’s
Incremental monitoring, more potential to miss issues at smaller scale
Duplicate processes for merchant set-ups; multiple portals (chargeback, reporting, etc.)
Tokenization
Digital wallet and alternative payments integration

5. Implementation Internal Gateway vs External Gateway (Partner)
Transaction Routing
Primary/Secondary
Mixed Volume
Rules based BIN Routing
Dynamic BIN Routing
Dynamic Attribute Routing
Chaining / Retries
A|B Testing
Optimization

6. Measurement and KPIs
Payment Service Provider (PSP) KPIs for comparison/optimization across PSPs
PSP scorecard (includes technical / operational performance)
Abandonment Rate (Hosted Payment Page/Redirects)
Technical Service Levels
SLA Actual Availability vs contractually obligated required Availability – Cost in Gross Bookings
Auth Approval Rates (Cards)
Incident Response – Adherence to Severity Level Advisement Timelines and Remedy
Payment Acceptance Rates (APMs)
Chargeback Rates
Post Mortem Reporting (Root Cause)
Chargeback Representment Rates
Change Management
Operational Service Levels
Interchange Downgrades
Fees/Cost Per Transaction
Cost Per Transaction
SLA/Operational Responsiveness
Daily/Monthly Reporting
Quarterly/Annual Reports and Reviews

7. Q&A

8. Today’s Speakers:
Brynn Stenslie, Spokeo, Manager of Payments and Fraud Prevention
Cyndi Hoddinott, SurveyMonkey, Director of Global Payments
Caleb Callahan, Jet.com, Director of Payments and Fraud
If you have any questions about the presentation, go to our LinkedIn Group (the Payments Education Forum) and request an invitation (this is a closed group specifically for the payments industry).