1. Emergency Department Benchmarking

2. Improve ED Performance
Benchmark your ED to similar EDs and best practices
Measure your performance on 100 ED-specific metrics
Survey hundreds of key ED stakeholders
Identify strengths, weaknesses, and opportunities for improvement
Comprehensive 250-page graphical report
Emergency Center of Excellence eligibility for top performers
Consulting conference call to review results

3. The Process
Interactive PDF worksheet for the ED leadership to submit their ED’s data.
Our team is actively engaged in the process, answering questions and reviewing and resolving data issues.
We perform web based surveys of the key stakeholders for each ED (often hundreds of individuals).
Conference call with ED and hospital leadership, led by one of our ED physician consultants, to review the report and discuss performance improvement strategies in more detail.

4. Deliverables
Personalized, comprehensive, graphical report that outlines the ED’s strengths, weaknesses, and opportunities for improvement, and offers a wide range of performance improvement ideas.
The report tracks your performance on 100 ED benchmarks and includes hundreds of comments from your key stakeholders.
Each ED is benchmarked to EmEx best practices, as well as other participating EDs, further grouped by census, type, and locale.

5. Benefits Understand your ED’s strengths and weaknesses
Compare and track performance
Identify best practices and ideas for improvement
Benchmark data for other services that interact with the ED (i.e. lab, radiology) can help you advocate for ancillary service improvement
Key stakeholders appreciate that their opinions are being heard

6. Emergency Center of Excellence
Top performers on EmEx-Compare are eligible for the Emergency Center of Excellence designation, pending on-site evaluation by our emergency nurse reviewer (see EmEx-Award at the end of the presentation)

7. 100 KPIs - Holistic View of ED Care
Patient Flow
Key Turnaround Times
Labs/EKG
Radiology
EDIS
Patient Satisfaction
Crowding
Financials
Emergency Physician and Nurse Staffing
Emergency Physician and Nurse Satisfaction
Administrative
Consultants
Clinical
Perspectives on ED Performance

8. The Seven Pillars of Emergency Care “Balanced Scorecard”
Safety … quality, outcomes, commitment
Satisfaction … reputation for excellence
Solvency … lean processes, coding, UM
Space … facility/equipment function
Staff … staffing, credentials, retention
Support … administration/medical staff
Systems … processes, care paths, technology

9. Report Excerpts

10. Report Excerpts

11. Report Excerpts

12. Report Excerpts

13. Report Excerpts

14. Survey Excerpt

15. Report Excerpts

16. Report Excerpts

17. Pricing & Time Commitment
$4,500 (satisfaction guaranteed)
Our clients note their ED leadership typically spend a few hours preparing the Leaders Workbook
Physicians and nurses typically spend 5-10 minutes completing the web based survey, and less for all other stakeholders

18. Other Emergency Excellence Services
EmEx-Contact
Patient Callback and Patient Satisfaction Solution
EmEx-Award
Emergency Center of Excellence designation
EmEx-Consult
Short-term & Long-term Consulting

19. Thank You! For more information, please contact:
EMEX