2. Telecommunicator Schedules and Work-Hours
Wendi Lively, ENP
April Heinze, ENP
Chris Carver, ENP

3. Telecommunicator Schedules and Work Hours
Attendees will discuss efforts to revise and update the existing NENA stand on Telecommunicators to include baseline recommendations on scheduling – number of hours, hours off between shifts, etc. including consideration of new information on Telecommunicator health and wellness and impacts of stress as well as new technologies.

4. Telecommunicator Schedules and Work Hours
Primary Questions to be address:
How are agencies meeting staffing and retention challenges
Scheduling examples
Pros and cons of rotating shift patterns
Should personnel rotate between varying shift patterns
What are the physical and emotional impacts of scheduling
What are the impacts of excessive work on Dispatch health and agency performance
What should the appropriate number of breaks during a shift period be
What is the appropriate amount of time off between shift

5. Telecommunicator Schedules and Work Hours
Session Deliverables:
Framework for scheduling needs in the PSAP
Obtain data to be used in the creation of the standard