1. TDSB: Complying with Mandatory Reporting Timelines with SAP® Enterprise Support
Organization
Toronto District School Board
(TDSB)
Headquarters
Toronto, Ontario, Canada
Industry
Public sector
Products and Services
Public school for Kindergarten
through Grade 12 and
continuing education
Employees
33,000 permanent and 3,500 part-time employees
Budget
C$2.9 billion (US$2.6 billion)
Web Site
Objectives
Troubleshoot and analyze the performance of the SAP® Customer Relationship Management (SAP CRM) application
Locate and resolve an issue with a critical custom program that was interfering with scheduled batch jobs
Ensure compliance with mandatory reporting timelines
Why SAP Enterprise Support
Continuous quality checks as a standard service provided with SAP Enterprise Support offerings
Expert sessions and services to assist in the analysis of SAP solution performance
Advisor for SAP Enterprise Support available to recommend the right service for a fast and efficient resolution
Benefits
Quickly determined the root cause of business-process performance issues
Improved performance by 90% after implementing the changes recommended in a detailed service report on business-process performance optimization
Helped ensure compliance with mandatory reporting schedules
90%
Improvement in critical job performance within
SAP CRM
Reduced
Time and effort of root cause
analysis with help from expert
advisors
Enabled
Compliance with mandatory
reporting schedules
“We expected better performance after our upgrade, especially for our custom government compliance reporting. SAP Enterprise Support offered us a business-process performance optimization service that allowed us to improve performance on several background jobs by 90%.”
Basis Coordinator, Toronto District School
42235 (16/02) This content is approved by the customer and may not be altered under any circumstances.