1. HUMAN RESOURCES | SERVICE EXCELLENCE SURVEY
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

2. Please select and rate your overall satisfaction with the areas in Human Resources you have contacted in the last 6 months. (please skip question if not applicable)
Answer Options
Extremely Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Payroll
21.56%
64.98%
9.99%
3.47%
Client Support (HR Admin, HR Help & HR Reception)
16.45%
63.58%
16.06%
3.92%
Human Resources Advisors
14.65%
57.25%
22.12%
5.98%
Job Evaluation
8.68%
50.15%
29.19%
11.98%
Pension
20.14%
69.97%
8.19%
1.71%
Total Compensation (Disability, Compensation & Benefits)
16.15%
62.22%
18.52%
3.11%
Talent Acquisition (Recruitment)
11.82%
52.12%
27.58%
8.48%
Human Resources Technology Team (myhrinfo)
17.42%
64.04%
14.75%
3.79%
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

3. HR helps me when I am having difficulties within my department (Manager specific)
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 24
147 81 34
107
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

4. If a situation or question arises that as a manager I cannot answer, I’m confident that the HR Department will be able to assist. (Manager specific)
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 36
170
113 38
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

5. HR is top of mind as a first point of contact for advice when situations arise (Manager specific)
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 31
106
170 64 20
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

6. HR is an easy department to work with (Manager specific)
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 26
132
144 46 44
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

7. I feel HR provides me with the appropriate advice and guidance to be a more effective manager (Manager specific)
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 18
118
128 47 76
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

8. I am satisfied with the quality of services provided by the recruitment team (Manager specific)
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 25
147 89 34 88
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

9. Our current recruitment technology is easy to use (Manager specific)
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 8 71
131 70 97
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

10. I am satisfied with the length of time it takes to fill an open position (Manager specific)
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 8 77
127
111 60
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

11. HR responds to my questions and concerns in a timely manner
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 80
479
191 67
162
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

12. When I contact HR, the first person I contact answers my questions or finds the answer for me
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 69
434
236 62
176
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

13. I know who to contact for specific HR questions
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 39
335
431
131 50
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

14. HR has a clear understanding of its customers needs
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 33
354
285
109
181
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

15. HR provides a positive, efficient service experience
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 49
387
301 95
137
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

16. HR help and services are easily accessible
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 56
472
283 66 93
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

17. HR processes are easy to understand and follow (i. e
HR processes are easy to understand and follow (i.e. applying for a position, updating personal information, salary increases, position changes etc.)
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 42
397
333
131 69
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

18. I understand what services are available to me
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A 40
479
369 66 24
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

19. I have visited the new HR website
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A
142
577
144 32 87
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY

20. Questions I have related to specific area's in Human Resources have been answered appropriately and in a timely manner
Answer Options
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A
Payroll
10.04%
36.64%
11.81%
3.64%
37.86%
Client Support (HR Admin, HR Help & HR Reception)
8.54%
41.07%
12.92%
5.15%
32.31%
Pension
6.77%
32.03%
4.48%
1.15%
55.57%
Total Compensation (Disability, Compensation & Benefits)
7.14%
37.36%
9.67%
2.20%
43.63%
Talent Acquisition (Recruitment)
5.59%
29.31%
14.99%
5.82%
44.30%
Human Resources Technology Team (myhrinfo)
6.93%
31.51%
5.25%
2.01%
54.30%
DELIVERING PROFESSIONAL, EMPLOYEE-FOCUSED SERVICES WITH INTEGRITY