1. IBM 9910 Update – Americas Including details on Simplification Process and the new E83 & E84 High-Power UPS Solution
April 2008

2. Agenda Who are Eaton? Why an IBM UPS? The Simplification Process
Overview of the new 9910 offering
Newly launched E82 & E83 (10kVA / 8kW UPS)
Architecting power solutions (UPS with PDU)
Product delivery matrix
How to increase sales of UPS
Tools, Help & contacts

3. Who are Eaton? Eaton is the company, Powerware the brand
Exclusive supplier of UPS and PDU to IBM’s 9910 program
Exclusive supplier of PDU to IBM’s System x™ program and one of two UPS suppliers
One of three globally approved supplier of power protection equipment to IBM Global Service
And our mascot Spike ….

4. Why an IBM 9910 UPS?
Tested for compatibility and fully integrated with IBM System i™, System p™ & System x™ solutions to speed implementation and assure out-of-box usability (so no unwanted surprises)
All software can be remotely monitored and is visible through the likes of IBM’s Director consol, Tivoli and Power Executive ensuring good integration with IBM
An extended three-year warranty supported by IBM (standard is 1 year)
A premium service package, including battery (battery not normally included)
The right level of conditioning of utility power and battery backup for your chosen server (IBM approved match)
Main menu

5. Simplification Process
In order to further IBM’s Green Initiative, Eaton have pledged to reduce carbon miles and increase operational efficiency to ensure a greener world. As a result of this simplification process we have altered the part codes for the 9910 UPS. The content of the bundles remain the same, we have just substituted the ‘P’ for an ‘E’ on the part code
Example: ‘P33’ is now called ‘E33’
‘P30’ is now called ‘E30’ and so on …..
Main menu

6. Looking at 9910 - System i&p P11 (700W / 1000VA) UPS
E30 (2100W / 3000VA) UPS
On-line dual conversion technology
Hot Swap batteries
Rack / Tower configuration
Advanced Battery Management
Additional 2U battery packs to extend run time
Main menu

7. 9910 Continued - System i&p P14 (950W / 1400VA) UPS
Line Interactive Technology
Hot Swap batteries
Tower configuration
Advanced Battery Management
Low cost option
                                    

8. 9910 Continued - System I&P E33 (2700W / 3000VA) UPS
Line Interactive Technology
Hot Swap batteries
Rack configuration only
Advanced Battery Management
Additional 2U battery packs to extend run time
NOTE: where possible up sell to P30 on-line technology
                             
                                                      

9. 9910 continued - System I&P E64 (4200W / 6000VA) UPS
Hot Swap batteries
Rack / Tower configuration
Advanced Battery Management
Additional 2U battery packs to extend run time
                                    

10. 9910 Continued - System P only
E08 (500W / 750VA) UPS
E23 (1600W / 2200VA) UPS
Line Interactive Technology
Hot Swap batteries
Tower configuration
Advanced Battery Management
Low cost option
                                                      

11. The new 9910 – E82 and E83 UPS
NEW
Superior de-centralized power protection for medium and high density rack environments
Main menu
Shown: EBM (top) and E82/E83 UPS (bottom) in rack

12. E82 & E83 Technical Specifications
Power Rating:
10,000VA/ 8,000W
Nominal Input Voltage:
1-ph/1-ph: Vac
Nominal Output Voltage:
200, 208, 230, 240Vac auto-sensing
Frequency:
50 / 60Hz auto-sensing
Dimensions:
6U rack-mount, including batteries
10.5" H (6U) x 17" x 30"
263 mm x 430 mm x 760 mm
Topology:
Online, double-conversion

13. Differentiators 1. E82 and E83 delivers more power in less space
10 kVA in only 6U, includes internal batteries.
Optional External Battery Modules only 3U.
2. Premium features at a budget-conscious price
High-end features at a very competitive price.
Hot-swappable electronics and battery modules
ABM® technology for superior battery life and performance
Complete power management software and
Remote monitoring over a company’s LAN and the Internet

14. Differentiators
3. Modular, lightweight design = easy installation & service
One person can replace a power or battery module without disrupting computer room operations or power to protected equipment (usually a 2 man job!)
4. Part of a complete rackmount solution
Your customers can count on one proven vendor for:
Rackmount UPS’s now up to 10kVA
Power distribution units (PDUs)
Software and connectivity solutions including Web/SNMP cards and PowerVision® enterprise monitoring software

15. E82 & E83 Design Benefits
1. Compact design conserves valuable rack space with 10kVA, 8kW of power in only 6U of space- including batteries
2. Lightweight, hot-swappable battery and electronics modules allow for easy installation and service- and increase availability by reducing time to repair
3. Static bypass in chassis that is separate from electronics module
4. Pre-installed Rackmount hardware significantly reduces installation time
5. Multi-lingual front panel display ideal for global deployment 1 3 5 2 4
UPS shown with front cover removed

16. E82 Design Benefits 6. Native USB and serial ports
7. Optional X-slot provide you with a variety of connectivity options to manage the UPS #2934 ideal for System p LPARS, #2939 ideal for System I.
8. Standard 60A 1-phase input IEC P+G (360P6W) provides same plug structure as IBM PDUs.
9. Standard IEC outlets (4ea C19) mating to BladeCenters or additional rack PDUs (max 4) using #2974, make this UPS compatible with multi-PDU racks and Blades
10. High power IEC outlet IEC P+G (360C6W) mating to 60A IBM PDU power cord 6 7 9 8 10

17. E83 Design Benefits 11. Native USB and serial ports
12. Optional X-slot provide you with a variety of connectivity options to manage the UPS #2934 ideal for System p LPARS, #2939 ideal for System I.
13. Standard 63A 1-phase input IEC60309 P+N+G (363P6W) provides same plug structure as IBM PDUs.
14. Standard IEC outlets (4ea C19) mating to BladeCenters or additional rack PDUs (max 4) using #2974, make this UPS compatible with multi-PDU racks and Blades
15. High power IEC outlet IEC P+N+G (363C6W) mating to 63A IBM PDU power cord 11 12 14 13 15

18. Standard Internal Batteries
#6646 EBM Design Benefits 16
16. #6646 3U EBMs can provide up to 45 min of run time at full load, using the same battery modules as the UPS.
Runtime shown in Minutes.
Load
Standard Internal Batteries
+1 EBM
+2 EBMs
+3 EBMs
+4 EBMs
1250 VA / 1000 W 80
137
189
275
365
2500 VA / 2000 W 31 61 99
138
181
3750 VA / 3000 W 18 38 68 92
121
5000 VA / 4000 W 12 27 52 69 90
6250 VA / 5000 W 9 21 42 55 72
7500 VA / 6000 W 7 17 35 46 60
8750 VA / 7000 W 6 14 40 51
10000 VA / 8000 W 5 45

19. E82 & E83 Interface
An intuitive LCD interface provides detailed information and allows UPS management on-site
Powerware LanSafe® software for remote monitoring, management and shutdown
This is meant to be a summary of a POWER ARRAY. Many people may not be familiar with the concept. The next slide shows the analygy with a RAID array.
4 LEDs clearly display UPS status: Online, On Battery, On Bypass, Alarm
Complimentary software allows remote monitoring of UPS status and graceful shutdown during an extended power failure
Multilingual LCD for global deployment

20. Connectivity By Application
Solution zSeries System i System p xSeries Storage Networking
LanSafe – serial (TTY)* Included with UPS  
NetWatch and ConnectUPS  !   
Web/SNMP card (IBM FC 2934) LPARs
X-Slot AS/400 and serial (TTY)*   
card (IBM FC 2939)
Powerware Extensions for    IBM Director
!Use ConnectUPS Web/SNMP/xHub card, IBM FC 2934 to support LPAR (POWER 4 Chip Set) servers. For p5 & pSeries configurations, each LPAR needs a network connection and will install Powerware provided NetWatch or LanSafe software.
*p5 5xx server must have 2-port Asynchronous EIA PCI Adapter #5723 to enable serial (TTY) communications and Maintenance Packages must be installed on the O/S from IBM.
FC 2934
FC 2939

21. Application Matrix

22. Architecting Power Solutions
Determine redundancy
Non-redundant: All power device/PDU power cords connect to one power source, e.g. UPS
Dual-redundant: one-half of power device/PDU power cords connect to UPS. Other half connect to secondary (redundant) power source which can be a 2nd UPS or PDU(s).
Select PDUs power cord features
1st PDU: If E82, ensure rack configuration includes #6492 (IEC P+G 60A plug). If E83, pick #6491 (IEC60309 P+N+G 63A plug).
2nd – 4th PDUs: Pick #2974 with the UPS.
Main menu

23. Non-Redundant Power Architecture
This solution shows one PDU powered from UPS with non-redundant power.
1st PDU: If E82, ensure rack configuration includes #6492 (IEC P+G 60A plug). If E83, pick #6491 (IEC60309 P+N+G 63A plug). These will mate to UPS output receptacle.
*Using 2974 limits the PDU to 16 Amps.

24. Non-Redundant Power Architecture
This solution shows two PDUs powered from UPS with non-redundant power. This means that the UPS is the single power source.
1st PDU: If E82, ensure rack configuration includes #6492 (IEC P+G 60A plug). If E83, pick #6491 (IEC60309 P+N+G 63A plug). These will mate to UPS output receptacle.
2nd - 4th PDU: Pick one #2974 per PDU. Note, due to power connection rating, #2974 limits the PDU to 16 Amps of loads (approx Watts).
*Using 2974 limits the PDU to 16 Amps.

25. Redundant Power Architecture
This solution shows two PDUs. One powered from UPS and 2nd powered from separate power source (mains) or 2nd UPS. This is dual-redundant power.
1st PDU: If E82, ensure rack configuration includes #6492 (IEC P+G 60A plug). If E83, pick #6491 (IEC60309 P+N+G 63A plug). These will mate to UPS output receptacle.
2nd PDU: Pick same power cord feature as 1st PDU.
3rd – 4th PDU: 3rd PDU powered from UPS using # th PDU powered from separate power source (mains) as 2nd PDU.
*Using 2974 limits the PDU to 16 Amps.

26. Product Delivery Process
System i/p
Customers
IBM Stocking Hub Locations:
Guadalajara, MX; Rochester MN
(USA); Dublin Ireland; VAS & Paty, Hungary; Shenzhen, China
Device Ship
Group (SG)
MES (Separate
Shipment)
Delivered Via
P11, P16
E30, E33
E64, P65
E82, E83
Installed (Rack)
Customer Set Up
E30, E33
E64, E65
E82, E83
Unpack & Set in Place
Install
Power & Interface
Main menu
Operate
Software
Customer Responsibility

27. Service Escalation Process – North America
Customer Issue
(9910 & PW Std)
Calls
1 800 IBM SERV
Unresolved
1) 9910 Models:
Craig Poston,
2) Other Models:
Jeff Grau,
The following customer information is required:
1) Powerware model and serial number (SN); or,
2) 9910 Models: The IBM model number, SN
and install date; and,
3) The customer name, contact and phone number,
4) Description of problem.
Calls
Powerware
Opt 3
NOTE: PDU and Loadstone use
IBM Service Depot
Example 9910 Labels
IBM MN
IBM SN
IBM PN
Front
Back
Press 1
Pre-sales
Support
Press 2
Order
Status
Press 3
Post-sales
Support
PW Global
Service

28. Service Escalation Process - WT
Customer Issue
(9910 & PW Std)
1) 9910 Models:
Craig Poston,
2) Other Models:
Local IBM IGS contact
Calls IBM
office servicing account
Unresolved
The following customer information is required:
1) Powerware model and serial number (SN); or,
2) 9910 Models: The IBM model number, SN
and install date; and,
3) The customer name, contact and phone number,
4) Description of problem.
Calls
Local Powerware
Office
NOTE: PDU and Loadstone use
IBM Service Depot
Example 9910 Labels
IBM MN
IBM SN
IBM PN
Front
Back
9910 Escalation / PW:
1) Dave Winters; then,
2) Mike Reget
PW Global
Service

29. How to sell more UPS Ensure you offer a UPS with ALL configurations
>90% of all servers end up with a UPS attached, ensure your customer buys it from you and that you buy the best there is – an IM server proven UPS.
With System P you need to manually add the UPS, this can be found in the ‘accessories’ section on the configurator.
Always enquire about consolidation
It pay to get rid of older less efficient UPS’s and get newer larger UPS to cover more (EG: the E83 10kVA)
Main menu

30. Support Material www.powerware.com/ibm Handbooks Product literature
Sales guides and tools
Configurators
Contact details
And loads loads more …
Main menu

31. UPS for both System I and System P with
Contact Details
UPS for both System I and System P with
- Product info
Technical details
- Photo’s
E-configurator validation tool allows you to check the UPS configuration provided by the IBM e-Config
Sales tools such as
Why an IBM UPS?
Why Ups at all?
Overcoming objections
eConfig updates

32. Need more info? Presentation compiled by Barry Gruetzmacher
25th of March 2008
BarryGruetzmacher
IBM Global Programs Manager
Office/Cell
(Time Zone -6 hours GMT - Central Time Zone)