1. New Features of Your VoIP Phone
National Aeronautics and Space Administration
New Features of Your VoIP Phone
Presenter: Kathleen O’Connor
Date: February 11, 2009

2. New Security Features for VoIP Phone
Personal Address Book & Fast Dials
Available from the Services button (the globe)
These features now require login for additional security
Login will require Username and PIN
Username same as VoIP Web site, e.g., jasmith
Users can change PIN if desired (to add security to their Address Book)
Address Book Login persistent until logout or phone reset
-personal address book and personal fast dials are separate from the NASA directory. The directory is still accessible via the Directory button.

3. CallManager Web Site VoIP Phone customization New look and feel
Easier to manage your phone features

4. Access CallManager Web Site
To access the CallManager Web site: Click the Sign in to CISCO CALLMANAGER link

5. New Login Screen

6. Change Password and Pin
Current version (left) only allows password changes (pins were changed via a call to the help desk and most were not aware it was an option)
New version allows pin and password to be changed from the same page.

7. Setting Call Forwarding
Select line from drop-down box
-Forwarding calls and changing ring settings can now be done on one screen. This is beneficial for those who manage more than one line.

8. More New Features – Coming Soon!
Message Monitor
Allows you to listen to an incoming voic message while the caller is leaving it
Phone View
Visual message locator allows you to view a list of voic messages on your phone’s display
Dropped Call Recovery
Allows you to resume listening to a voic message if your call into the voic system is disconnected while retrieving
Busy Lamp Field
Allows you to monitor the busy/idle status of a specific extension and allow you to dial that extension with a single button when it becomes available
Language Locale
Allows your phone to display a different language

9. Message Monitor Set up Message Monitor for your voicemail box
Screen pop-ups will appear when callers leave a voice message:
Monitor – You can listen while the message is being left
Take – The user [your name] is available and would like to take your call
Ask – The user [your name] is available and would like to take your call
Caller can then choose to talk to you or continue to leave a message

10. Phone View (Visual Message Locator)
Access your voic box as usual
Choose “Find Message”
You can then view a list of all new messages, OR
You can view all new and saved messages
Once you have selected the message you want to hear, follow the usual steps to listen to and disposition the message

11. Dropped Call Recovery
If you are disconnected from the voic system in the midst of retrieving a message, you can log back in and:
Continue playing the interrupted message at the point when the call was dropped OR
Start over from the beginning of the message
This is available whether you intentionally hang up without listening to the entire message or if your call was accidentally dropped

12. Busy Lamp Field
Allows you to monitor the busy/idle status of designated phone extensions
When the extension becomes available, you can dial the extension with a single button
Also allows single-button “blind” or “supervised” transfers to that extension
Blind transfers allow you to transfer without an announcement
Supervised transfers allow you to announce the caller

13. Language Locale Allows your phone to display in a different language
48 different languages available

14. Activating New Features
User activated features
Message Monitor
Phone View
Dropped Call Recovery
Telecom activated features
Call the IT Help Desk at 358-HELP (4357) to request:
Busy Lamp Field
Language Locale

15. For More Information and Training
New phone features will be available in mid-March
Visit the HQ VoIP Web site for FAQs, Instructions, and training information
To request training you may call, , or visit the Computer Training Center (CTC):
HQ Suite 3Q53