1. WHAT IS A Process Map?
Illustration of the sequence of activities, inputs and outputs to the activities, and relationship across multiple functions, or roles that perform the activities
Also known as:
Swim-lane Diagram Cross-Functional Process Map Workflow Diagram

2. EXAMPLE

3. EXAMPLE

4. Step 1: Name the Process Name is typically in a verb-noun format
Examples:
Fulfill Order
Search for Products

5. Identify a Clear Start and End
The process starts when ____?
The process ends when ____?
Each activity also “starts when" and "ends when”
Name the output produced by the activity "ends when output produced”

6. Step 2: Identify Roles
Identify the entities that perform a role in the process
Each role has its own swim lane

7. Step 3: Identify Activities
Identify activities performed by each role
Activities are typically in verb-noun format because they describe actions
Typically a verb-noun format, for example, Submit Order

8. Step 4: Label the Transfers
Add text labels on the transfer arrows to describe inputs/outputs of the activities
Typically a noun that names “What” is transferred between activities.
The “transfer arrow” in the example (left) is the output from Activity 1, and also the input to Activity 2.
The arrowhead depicts the direction of flow, and shows the order or sequence that the activities are performed.

9. Identify Branches in the Flow
Use a Decision Diamond symbol to identify decision points, or events that cause the flow to branch or split