1. Paul Every Managing Director
Tips for Successful Process Improvement Channel Islands 18th & 19th October 2016
Paul Every
Managing Director

2. Solitaire Consulting Ltd
technology enabled change
Enabling businesses to adapt to change
Improving delivery of strategic objectives
Process improvement & implementation
Project & programme governance, review and rescue
Established in 2007
Channel Islands and international clients
Independent & pragmatic
“Change will not come if we wait for some other person or some other time. We are the ones we've been waiting for. We are the change that we seek.“ Barack Obama

3. Defining the principles for your process improvement

4. Where do I start?
“We know we can be more efficient but we don’t know how.”
“We want to automate our processes but which one do we start with?”
“Is getting rid of the paper always the best place to start?”
“How do I comply with all this regulation, without adding manual controls?”

6. Align your goals What sort of organisation do we want to be?
What are the values of my organisation?
What’s our vision, mission & strategy
What are my regulatory requirements?

7. “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.
The second is that automation applied to an inefficient operation will magnify the inefficiency.”
Bill Gates

8. 5 steps to automation Establish ownership of the project Secure buy-in
Gather requirements
Map the process
Train staff

9. Process Mapping

10. The ‘As-Is’ Process

11. “Swim Lane” Diagram

12. The ‘To-Be’ Process

13. “Brilliant process management is our strategy
“Brilliant process management is our strategy. We get brilliant results from average people managing brilliant processes. We observe that our competitors often get average (or worse) results from brilliant people managing broken processes.”
A senior Toyota executive

14. Guiding principles Share knowledge – avoid ‘silos’​
Use the KISS principle – Keep It Simple, Stupid
Avoid interim solutions and quick fixes​
Think LEAN​
Only collect and input data that you are going to use​
Don’t produce ‘output’ that you don’t need​
Reuse output for multiple purposes​
If it doesn’t add value don’t do it!​
Use technology wherever possible​
Only input the same information once​
Communicate electronically​
Use electronic storage and avoid paper

15. For regular tips and advice: www.solitaireconsulting.com/blog
Solitaire Consulting Ltd
First Floor Suite
8 La Columberie
St Helier
Jersey
JE2 4QB
+44 (0)
linkedin.com/in/paulevery
@paulevery
“Your success in life isn't based on your ability to simply change. It is based on your ability to change faster than your competitors and customers”