1. Kevin T. Rodgers, P. Eng., CPBE, CBNT Director of Customer Service
Proactive Transmitter Service & Support Strategies
Kevin T. Rodgers, P. Eng., CPBE, CBNT Director of Customer Service 1

2. Objective is to prevent loss of broadcasting revenue
Caused by:
Reduced or Off Air situations
“offense is the best defense”

3. Threats at a Transmitter site
Lightning
Power Line Transients
Arcing
Cooling equipment malfunctions
Maintenance / Repair activities
Rodents
Engineering Oversight
Routine failures

4. Smart Transmitters Are able to know much more information
The amount of information available on the control panel (remote or local) of a modern transmitter was inconceivable a few years ago.

5. Smart Transmitters Are able to know much more information For example
We now know the exact power level of the transmitter
Not only the output air temperature of the transmitter
but the heatsink temperature of critical components
fan speed of every fan.
Voltage levels

6. Internet Access
Internet usage is growing exponentially around the world.
Makes perfect sense for equipment manufacturers to include Internet access.
Modern Broadcast transmitters, STLs, EAS equipment, test equipment, generator sets and UPS all have the ability to be interrogated over the internet.
Provides for remote diagnostics, instant reporting, and notification of things that aren’t problems yet but need your attention.
Therefore Internet access at your transmitter site is a valuable investment.

7. Advanced User Interface (AUI) in today's transmitter
Sophisticated tool available via TCP/IP
Alarm via
Ability to diagnose problems
Reset alarms
Can determine what module, power supply, fan or what part of the transmitter is having an issue.

8. Advanced user interface(AUI)
Can go to the site prepared to actually deal with the problem – on the first visit!
Improved monitoring and diagnosis results in less lost airtime and a reduction in engineering time.
What you cannot reset over the internet, you can at least determine what module, power supply, fan, fuse or other part of the transmitter is having the issue.

9. A real world example
It's amazing!  I had a problem with the NX-50s VSWR protection system.  I arranged for Nautel tech support to get VPN access to the transmitter while it was on the air and they found the problem quickly.  Then they told me what to adjust and the problem went away.  This is a paradigm shift if ever there was one! - KRLD  - Erik Disen

10. Nautel Phone Home
Leverage the power of the Nautel AUI connected to the internet

11. Nautel Phone Home No Longer Sci-Fi Global Network Monitoring Solution
Extensive Alarm Management
Real-time Information
Faster Recognition / Evaluations
Faster Resolution
Takes Customer Service to
a new level

12. Transmitters around the world send information to the cloud
Nautel’s Phone Home Tool
Transmitters around the world send information to the cloud

13. Nautel’s Phone Home Tool

21. Thank You