1. Major Contributors to Quality
Presented by Dr. Joan Burtner
Certified Quality Engineer
Associate Professor of
Industrial Engineering and Industrial Management
Mercer University

2. Dr. Joan Burtner, Associate Professor of Industrial Engineering
W. Edwards Deming
1950’s - present
MIT
Deming’s Fourteen Points for Transformation of Western Management
Deming Cycle
Seven Deadly Diseases
ETM 627 Fall 2008
Dr. Joan Burtner, Associate Professor of Industrial Engineering

3. Dr. Joan Burtner, Associate Professor of Industrial Engineering
Joseph Juran
1950’s ’s
Engineer, University Professor, Consultant
Juran’s Quality Handbook
Managerial Breakthrough
Juran Trilogy
ETM 627 Fall 2008
Dr. Joan Burtner, Associate Professor of Industrial Engineering

4. Dr. Joan Burtner, Associate Professor of Industrial Engineering
Walter Shewhart
1930’s
“Father of Statistical Quality Control”
Economic Control of Quality of Manufactured Product (1931)
Shewhart Control Chart
Plan – Do – Check – Act (PDCA)
ETM 627 Fall 2008
Dr. Joan Burtner, Associate Professor of Industrial Engineering

5. Dr. Joan Burtner, Associate Professor of Industrial Engineering
Philip Crosby
1970’s ’s
Quality is Conformance to Requirements
Zero Defects
Quality is Free (1979)
Quality without Tears
14 Steps for Improvement
ETM 627 Fall 2008
Dr. Joan Burtner, Associate Professor of Industrial Engineering

6. Dr. Joan Burtner, Associate Professor of Industrial Engineering
Genichi Taguchi
1980’s – 1990’s
Taguchi Loss Function
Design of Experiments
Robust Design
Quality as Loss to Society
ETM 627 Fall 2008
Dr. Joan Burtner, Associate Professor of Industrial Engineering

7. Dr. Joan Burtner, Associate Professor of Industrial Engineering
Armand Feigenbaum
1950’s ’s
Quality Control: Principles, Practice, and Administration (1961)
Reissued as Total Quality Control (1991)
Quality is a Way of Managing
Organizational Impact of Quality
ETM 627 Fall 2008
Dr. Joan Burtner, Associate Professor of Industrial Engineering

8. Dr. Joan Burtner, Associate Professor of Industrial Engineering
Kaoru Ishikawa
1950’s – 1980’s
Guide to Quality Control (1982)
What is Total Quality Control? The Japanese Way (1985)
Quality Circles
Cause-and-Effect Diagram
ETM 627 Fall 2008
Dr. Joan Burtner, Associate Professor of Industrial Engineering

9. Dr. Joan Burtner, Associate Professor of Industrial Engineering
Contact Information
US Mail:
Mercer University School of Engineering
1400 Coleman Avenue
Macon, GA
Phone: (478)
ETM 627 Fall 2008
Dr. Joan Burtner, Associate Professor of Industrial Engineering