1. ServiceNow Business Offerings
Free your business to do more business
10 September 2018
Plan
Discover & Prepare
Deploy
Operate
Transform
Strategy
Business Driven Exploitation
Vision/Strategy
Strategic Benefits Identified
Benefits Planning & Monitoring
Benefits Realization
Project Definition
Testing
ServiceNow Live Service
Discovery Workshop
Stories Captured
Data Integrations
Sprint
Sprint
Sprint
Sprint
Go-live Readiness
Go-Live
Live Service
ServiceNow Implementation
Stakeholder Engagement & Communications
Change & Communications Planning
Champion Engagement
Change & Communications Delivery
Stakeholder Mapping
Stakeholder Engagement
Business Process Optimization
Process Optimization
‘As-is’ Process Capture
Lean
‘To-be’ Process Design
Process Deployment
Embed Processes
Adoption
Support Model Developed
Support Model Deployed
Support Model Optimized
Training planning (TNA, Strategy, Plan)
Training Development & Delivery
Training Sustainability
Combined Governance
Corporate Governance
Program Management
Platform Management
Idea stimulation
Activ8
Hackathons
Industry solution jams
Eco-system IP identification
Idea distillation
Industry alignment
Rapid prototype development
Proof of concept value
Anchor tenant delivery
Market value test
Industrialize delivery
Emphasise business value
Fujitsu Services Operation
Continuous Improvement
Roadmap enhancements
Product Lifecycle Services
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5. Implementing ServiceNow to further enhance our IT Critical Processes
Making it easier for you to get on with the job, enabling by XXXX
Automation
Further automating the
delivery and control
of our IT Critical
processes for Incident,
Problem, Change & Configuration
Embedded controls
Embedding controls into
workflow removing the
risk of non-compliance and
enhancing the resilience of our processes that support the services to our customers
Real time reporting & analysis
Making real time reporting available to all in a dashboard format with trending and analysis
Workflow tracking
Giving all the ability to track
and follow incidents and changes through the
entire process
lifecycle
Collaborative working
Giving you and your teams the ability to work dynamically through to resolution of an
incident capturing
and storing all
data effortlessly
in a single place
Giving us the ability to enhance our services by:
Reduction of up to XX% in Administrative effort
Reducing the amount of manual effort required by you to carry out your responsibilities, e.g. significantly reducing the time is takes to raise a change
Instant access to data
Giving you the ability to take quick , more informed, risk based decisions throughout an incident or change
Dashboards & Performance
Empowering you to create dashboards and reports that suit you as well as trend data to inform discussions and decisions around improvement activity
Key Control Compliance
Enhanced visibility of key controls in real time will allow you to manage non-compliance on a daily basis reducing the risk of service failure to our customers
Simplified system access
The use of one system providing a single sign on point for users reducing time required to access and speeding up system learning process for new joiners
Ability to process when mobile
SMS option issues notifications and allows approvers option to take decisions when offline to speed up change
Increased accuracy & speed
The automated integration of processes and an increased use of drop down selections allowing you enter data once and complete processes quickly and accurately reducing risk
Enhancing functionality throughout 2016
Intuitive interface
Introducing an easy
to use interface that
guides the user
through the process
and controls
Single integrated toolset
Reducing the number of tools from XXX to single integrated ServiceNow Toolset – so all systems data is stored and managed in one place
Virtual governance
Making real time governance available through virtual CAB’s and speeding
up the approvals
process for change
Knowledge management
Allowing well structured storage and management of knowledge to support our management of systems in one place
For more information…