1. Understanding Call Queues and Auto Attendants
5/11/ :31 PM
BRK3036
Understanding Call Queues and Auto Attendants
Marina Kolomiets
Irena Andonova
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2. 5/11/ :31 PM
Agenda “Phone System” Cloud Services in Office 365 Tenant and User requirements Call Queues and Call Distribution - Demo Auto Attendants, Custom Menus (IVR) and Speech Recognition Integration with Teams - Demo Upcoming Features Q&A
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Office 365 “Phone System”: Voice Cloud Services
5/11/ :31 PM
Office 365 “Phone System”: Voice Cloud Services
Auto Attendants and Call Queues are Azure Cloud Services
in Office 365 “Phone System” product
E5 Plan
“Phone System” included
Also included in E5 Plans with no Audio Conferencing
E1, E3, etc. Plans
need “Phone System” Add On
E1, E3, etc. need “Phone System” as an Add On
Deployed in all Regions
Office 365 Compliant Cloud Services
Certified for Government Community Cloud (GCC)
Administration in Office 365 Portal
PowerShell available
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4. Tenant Configuration Requirements
5/11/ :31 PM
Tenant Configuration Requirements
General Availability – Purely Online tenants
Coming soon - “Hybrid” tenant configurations
Purely Online Tenants – with no on Premises footprint
Online Azure Directory
Users are Online, can have PSTN Numbers (Phone Numbers) from Microsoft only
Multi-National Corporations supported
Auto Attendants and Call Queues will be homed in the tenant’s Primary Region
Cloud Connector Edition (CCE)
On Premises Connectivity with Hybrid (OPCH)
Split-domain Topology
More on this in
“Upcoming Features” section
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. Enabling Users for “Phone System” Services
5/11/ :31 PM
Enabling Users for “Phone System” Services
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6. Users Licensing Requirements
5/11/ :31 PM
Users Licensing Requirements
2 ways to enable Online Users for Call Queues and Auto Attendants (Queue Agents, Operators, etc.)
Phone System user license
User Calling Plan license
(US, Puerto Rico, UK, Spain, France, Netherlands and Ireland) OR
Set-CsUser -identity "Amos Marble" -EnterpriseVoiceEnabled $true
Can have a PSTN Number
Can place calls to external PSTN
Can call users in the same tenant
User Calling Plan license $
Cannot have a PSTN Number Cannot place calls to external PSTN
Can call users in the same tenant
No extra $
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. Customize User Caller ID for Outbound Calls
5/11/ :31 PM
Customize User Caller ID for Outbound Calls
Create CallingLineIdentity Voice Policy (PowerShell)
New-CsCallingLineIdentity -Identity "UKSalesQueue" -CallingIdSubstitute "Service"
-ServiceNumber EnableUserOverride $False –Verbose
Admin
(step 1)
Grant CallingLineIdentity Voice Policy to a User (PowerShell)
Grant-CsCallingLineIdentity -PolicyName UKSalesQueue -Identity
Admin
(step 2)
Users can check their Caller ID
in “Call Forwarding” tab
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Call Queues “Phone System” Cloud Service in Office 365
5/11/ :31 PM
Call Queues “Phone System” Cloud Service in Office 365
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Call Queues: Automated Call Distribution
5/11/ :31 PM
Call Queues: Automated Call Distribution
Handle calls at scale and distribute them to the right people
Assign a Service Number, Tolled or Toll-Free
Create Greeting and choose Music on Hold
Add Agents – people who will receive the calls from the Queue
Select maximum Queue size and what happens when the Queue gets full (Overflow options)
Set the longest allowed wait time for a call and how to escalate it (Timeout options)
Queue Capacity:
200 Concurrent Calls
Call 6
Call 5
Call 4
Call 3
Call 2
Call 1
“Please hold to be connected to the next available Agent”
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Greetings and Music On Hold
5/11/ :31 PM
Greetings and Music On Hold
Greet your callers and play audio to them while they wait
Upload custom audio files:
.wav, .mp3 or .wma
Max size = 5MB
Greeting – optional
Customizable
Callers will hear Greeting when they call a Call Queue
After Greeting, callers hear Music on Hold
Music on Hold - provided by default
Callers will hear Music on Hold while they wait for an Agent
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Regulate Queue Size and Max Call Wait Times
5/11/ :31 PM
Regulate Queue Size and Max Call Wait Times
Max Queue Size [0-200] concurrent calls
Incoming Calls above capacity (Overflow)
- Forward to a User, Auto Attendant, Call Queue, Voic
Max Queue Size = 0
- calls will not ring Agents and will go to Overflow option instead
Max Wait Time [0-45] minutes
Upcoming: time-out values in seconds (15, 30 and 45 secs)
Calls that Timed-Out waiting (Timeout)
- Forward to a User, Auto Attendant, Call Queue, Voic
Max Wait Time = 0
- calls will not ring Agents and will go to Timeout option instead
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Call Distribution with Attendant Routing
5/11/ :31 PM
Call Distribution with Attendant Routing
~100 of calls
Call Queue Service Number
Call 1
Call 2
Call 3
Head of the Queue
Call 3
Call 2
Call 1
Waiting in Queue
Rings all Agents
at the same time
Music on Hold
Offline or Do not Disturb
Agents will not be called
FIFO Queue
(First In, First Out)
Agents who have Opted Out
will not be called (upcoming!)
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. Call Queue Agents Add Agents in Groups: Agent List: Agent Endpoints:
5/11/ :31 PM
Call Queue Agents
Add Agents in Groups:
O365 Groups (upcoming!)
Distribution Lists (nested OK)
Security Groups (mail-enabled)
Agent List:
50 Agents max
Online, CCE and onPrem (upcoming!)
Agents can be in multiple Queues
New Groups created
(DLs, SGs)
Azure Active Directory
(AAD)
Azure Address Book Service (AABS)
Every 30- mins
Synchronization
Find-CsGroup (PowerShell)
Agent Endpoints:
Desktop Clients
Mac and Mobile
IP Phones
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. Desktop Clients and IP Phones
5/11/ :31 PM
Desktop Clients and IP Phones
Skype for Business Desktop Client 2016
Lync Desktop Client 2013
(32 and 64 bit versions)
IP Phones (certified for Skype for Business Online)
Solutions Catalog:
Polycom
AudioCodes
Yealink
Product ID:
Product ID -019
Min Firmware version:
5.4.0A (December 2015)
Polycom VVX 600 and 601
Polycom VVX 500 and 501
more…
Product ID:
UCXXXHDEG (SfB)
Min Firmware version:
(December 2016)
AudioCodes 450HD
AudioCodes 405HD
more..
Product ID:
SIP-TXXG (SfB Edition)
Min Firmware version:
X (February 2017)
Yealink T42G
Yealink T41P
more..
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. 5/11/ :31 PM
Mac and Mobile Clients
Agents can receive Call Queue calls on Mac and Mobile Skype for Business Clients
Mac Client
iPhone and iPad
Android
Version (June 2017)
Version (July 2017)
Version (July 2017)
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Demo: Call Queue Calls on Mobile Clients
5/11/ :31 PM
Demo: Call Queue Calls on Mobile Clients
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. Auto Attendants “Phone System” Cloud Service in Office 365
5/11/ :31 PM
Auto Attendants “Phone System” Cloud Service in Office 365
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. Auto Attendants: Automated Call Answering
5/11/ :31 PM
Auto Attendants: Automated Call Answering
Scalable, interactive “self-service” for the callers
Assign a Service Number, Tolled or Toll-Free
Greet and route calls based on Business Hours
Provide Interactive Voice Response Menus (IVR)
Use Speech Recognition or keypad entry (DTMF) to navigate
Direct calls to other Auto Attendants, Call Queues, Users or Voic , etc.
Perform Directory Search, breakout to an Operator
Welcome to Contoso!
XXXX
Key 1
“Sales”
Call Queue
Key 2
“Services”
“Services“
Auto Attendant
Key 3
“Directory Search”
Key 0
“Operator”
Receptionist
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. Create Auto Attendant Flow
5/11/ :31 PM
Create Auto Attendant Flow
Greeting and Menu Prompt
Customize for Business Hours and After Hours, use
Audio files or Text to Speech
Custom Menu Options
Map keys 0-9 to Destinations, create Custom Voice
Commands for every key
Dial by Name
Enable Directory Search with keypad entry (DTMF)
and Speech Recognition
Dial Scope
Partition your Active Directory for Dial by Name using
Inclusion and Exclusion lists
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

20. Directory Search: Inclusion and Exclusion Lists
5/11/ :31 PM
Directory Search: Inclusion and Exclusion Lists
Partition your Active Directory for Directory Search (Dial by Name)
auto-synchronized very 12 hours
80,000 Users Max size – with Speech Recognition
Unlimited Size – with DTMF search
Include
These Users could be reached with
Dial by Name
Default – all Online Users are included
Exclude
These Users will be hidden from
Dial by Name
Default – no users are excluded
Exclusion will take priority over Inclusion
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

21. Create Multi-level IVR with Auto Attendants
5/11/ :31 PM
Create Multi-level IVR with Auto Attendants
Main Office Menu
“Main Office Menu”
(Main Auto Attendant)
Key 2
Services Menu
“Services Menu”
(2nd Level Auto Attendant)
Key 3
“Directory Search Menu”
3rd level Auto Attendant
Call Queues
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

22. Language Support Text to Speech (27 languages)
5/11/ :31 PM
Language Support
Text to Speech (27 languages)
Speech Recognition (14 languages)
English (US)
Spanish (MX)
Japanese (JP)
English (CA)
Dutch (NL)
Korean (KO)
English (GB)
Swedish (SV)
Chinese (ZH)
English (AU)
Finnish (FI)
Chinese (HK)
English (NZ)
Danish (DA)
Chinese (TW)
English (IN)
Norwegian (NO)
Turkish (TR)*
French (FR)
Portuguese (PT)
Catalan (ES)*
French (CA)
Portuguese (BR)
Italian (IT)
Russian (RU)
German (DE)
Polish (PL)
Spanish (ES)
Arabic (EG)
English (US)
Portuguese (BR)
English (CA)
Japanese (JP)
English (GB)
Chinese (ZH)
English (AU)
English (IN)
French (FR)
French (CA)
Italian (IT)
German (DE)
Spanish (ES)
Spanish (MX)
* Upcoming
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Text to Speech and custom Audio (.wav, mp3, .wma) available for Greetings and Menu prompts

23. Integration with Teams
5/11/ :31 PM
Integration with Teams
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24. Demo: Auto Attendant and Teams Client sneak peek
5/11/ :31 PM
Demo: Auto Attendant and Teams Client sneak peek
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

25. Call Queues and Auto Attendants Upcoming features
5/11/ :31 PM
Call Queues and Auto Attendants Upcoming features
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

26. Phone System Services for On Premises Users!
5/11/ :31 PM
Phone System Services for On Premises Users!
On Premises customers can also use Phone System Services!
“Hybrid” Voice Topologies
Cloud Connector Edition (CCE)
OPCH
Split-domain
Call Queue Agents
Timeout and Overflow targets
Reachable with Directory Search
Menu Option (IVR) targets
Redirect targets for calls
Session BRK3035: Plan and configure Hybrid Voice in Skype for Business and Office 365
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27. Discoverability in Contacts, Optional Service Numbers
5/11/ :31 PM
Discoverability in Contacts, Optional Service Numbers
Admins – assigning Service Numbers
is optional
burn less Service Numbers for the IVR!
Users – discover and add Call Queues
and Auto Attendants in Contacts
call and transfer calls to them from
Contacts!
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28. Call Queues: Agents Opt In And Out
5/11/ :31 PM
Call Queues: Agents Opt In And Out
User Settings Page
Admins – enable Opt Out option
can revoke Agent Opt Out privilege
for the Queue
Agents – Opt Out of the Queue
can see their Queue membership and
privileges
are Opted In again if the Opt Out
privilege is revoked
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

29. Call Queues: Serial Routing Method
5/11/ :31 PM
Call Queues: Serial Routing Method
Incoming calls
Call Queue Service Number
Call 1
Call 2
Call 3
Head of the Queue
As ordered by Admin
Call 3
Call 2
Call 1
Wait in Queue
Rings Agents
one by one
Music on Hold
Offline or Do not Disturb
Agents will not be called
FIFO Queue
(First In, First Out)
Agents who have Opted Out
will not be called (upcoming!)
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

30. Holidays in Auto Attendants
5/11/ :31 PM
Holidays in Auto Attendants
Add up to 20 Holidays
Setup Holiday Greetings
Audio or Text to Speech
Choose Call Handling options
Add up to 10 Date-ranges per Holiday
Choose Start and End Date and Time, span multiple days
Example: New Year’s Eve Holiday begins at 1pm on December 31, 2017
Export/Import Holidays (PowerShell)
Export Holidays into a .csv file:
Export-CsOrganizationalAutoAttendantHolidays [-PrimaryUri] <Uri>
Import .cvs file into another Auto Attendant:
Import-CsOrganizationalAutoAttendantHolidays [-PrimaryUri] <Uri> -Input <byte[]>
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31. Speech Recognition and Text To Speech
5/11/ :31 PM
Speech Recognition and Text To Speech
Expanding Language set and upgrading Voices
Expanding supported Languages set
Adding High Quality Text to Speech Voices
Adding more Languages to Auto Attendant:
Turkish (TR)
Catalan (ES)
Upgraded to High Quality Voices:
English (GB)
English (US)
Coming next:
French (FR)
Spanish (MX)
Spanish (ES)
German (DE)
Continuously working on best in class Speech Recognition and Text to Speech services for Phone System features in Office 365!
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

32. New UI for Auto Attendants and Call Queues
5/11/ :31 PM
New UI for Auto Attendants and Call Queues
Migrating to Microsoft Teams and Skype for Business Admin Center
Call Queue
(concept )
Auto Attendant
(concept)
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33. Skype for Business Blog Related Ignite Sessions
5/11/ :31 PM
Skype for Business Blog
Related Ignite Sessions
Session BRK3035: Plan and configure Hybrid Voice in Skype for Business and Office 365
Session THR2110: How to transfer your business phone number to Microsoft
Session GS10: Microsoft 365: Transform your communications with Microsoft Teams and Skype for Business
Session BRK2294: How to enable and configure Microsoft Teams for your users
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

34. 5/11/ :31 PM
Q&A
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35. Please evaluate this session
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5/11/2018
Please evaluate this session
From your
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PC or tablet: visit MyIgnite
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Your input is important!
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

36. 5/11/ :31 PM
Appendix
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

37. 5/11/ :31 PM
Service Numbers
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

38. Service Numbers vs. Subscriber Numbers
5/11/ :31 PM
Service Numbers vs. Subscriber Numbers
Calling Plans
Phone System or Audio Conferencing
Subscriber (User) Numbers
Service Numbers (Tolled and Toll-Free)
Can handle 4-5 concurrent calls (depending on provider)
Subscriber Numbers:
- Caller pays for the call to Subscriber Numbers
Available in:
- US (incl. Puerto Rico), UK, France, Spain, Netherlands, Ireland
- in Preview in Belgium and Germany
Cannot be assigned to Auto Attendants, Call Queues or PSTN Conferencing Bridges
Can handle high concurrent call volume (~100, depending on provider)
Tolled and Toll-Free Numbers (i.e: 1-800, etc.)
- Caller pays for the call to Tolled Service Numbers
Tenant pays for the call to Toll-Free Service Numbers
Available in 90+ countries
Different Regulations than Subscriber Numbers
Special Configuration with providers
Can be assigned to Auto Attendants, Call Queues or PSTN Conferencing Bridges
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

39. 2 Ways to Get Service Numbers
5/11/ :31 PM
2 Ways to Get Service Numbers
Get new Service Numbers from Microsoft
Max Limit – depends on (Phone System + Audio Conferencing)
user licenses
Need to get above limit – open a Support ticket!
Need not listed Country/City/Area Code – open a Support ticket!
Transfer your existing Service Numbers Online
No limit on transferred Service Numbers in the tenant!
Transfer your Subscriber Numbers (User Numbers) as Service Numbers
let us know in advance!
Session THR2110: How to transfer your business phone number to Microsoft
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

40. Please evaluate this session
Tech Ready 15
5/11/2018
Please evaluate this session
From your
Please expand notes window at bottom of slide and read. Then Delete this text box.
PC or tablet: visit MyIgnite
Phone: download and use the Microsoft Ignite mobile app
Your input is important!
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

41. 5/11/ :31 PM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.