1. Client Onboarding April 2017 Francis de Briey
Client Engage - Objectway Financial Software
April 2017
Francis de Briey
Lead Business Analyst CRM

2. TABLE OF CONTENTS Onboard Single Individual Onboard Company
Client Engage
TABLE OF CONTENTS
Onboard Single Individual
Onboard Company
Onboard Joint Individuals
Add Service (Account)

3. Contact / Organisation
Client Onboarding : Definition
Client Onboarding is the process of Bringing In  a new Customer having decided to join the financial institution.
The context of onboarding the “Melia Family”
Contact / Organisation
Mr. Melia
Mrs. Melia
Daughter
Son
Melia Corporation
Onboarding (Contract)
Portfolio
Mr. Melia
Pfolio 1
Primary
The Melia Family
Pfolio 5
Pfolio 6
Pfolio 7
Mr. & Mrs. Melia
Pfolio 2
Pfolio 3
Joint
Melia Corp.
Pfolio 8
Primary
Beneficiary
Mrs. Melia
Pfolio 4
Primary

4. Onboarding Process in CE
Onboarding In Client Engage
Drill-Down Onboarding:
Start with the Onboarding process then onboard each Member individually:
For “Big/Complex” onboardings with multiple Members
Systematic Approach but more “clicks”
Primary Member : Jonas Wauters

5. Onboarding Process in CE
Onboarding In Client Engage
Bottom-Up Onboarding:
Start with the Primary Member/Organisation then continue to the Onboarding process :
For “Small” onboardings with One/Few Onboarding members
“Quick” onboarding : less clicks thanks to an “Onboarding Wizard” (CRM Dialog)

6. Bottom-Up Onboarding Quick Create new individual & Save
1. Open Individual Quick Create Form & input main data. Click “Save”
2. Input main data. Click “Save”

7. Bottom-Up Onboarding Open “Onboard Individual” form
3. Open newly created record
4. Switch to form “Onboard Individual”

8. Bottom-Up Onboarding
Start onboarding of Individual using Wizard (CRM Dialog)
5. Start Onboarding Wizard
6. Select “Service” in Quick Selection and Jump to Individual

9. Bottom-Up Onboarding
Onboard Individual by inputting his application data
7. The form shows now that the Individual “onboards”
8. Using the Business Process Flow, input all Application data

10. Bottom-Up Onboarding Add Security Question
9. On Stage “Security”, Add security Question
10. Input Security Question details, and click “Save”
11. The Question appears in the grid

11. Bottom-Up Onboarding Bank Details
On Stage “Bank Details”, we create a new “Primary Bank Account”
12. Select “Magnifying Glass” and click on “New”
13. Input Bank details, and click “Save”

12. Bottom-Up Onboarding Bank Details
14. On Stage “Bank Details”, the “Primary Bank Account” details are shown

13. Bottom-Up Onboarding “Pre-Validate” the Onboarding Primary Member
15. On Stage “Validate”, click on “Validate” button to validate the Individual’s application data
“Validation Messages” appear in the Validation grid. Each message provides the following information:
Message Display Order number. Validation messages are produced in ascending display order : validations performed first have a lower display order.
Severity Information : for information only purpose. Recommended : validation rule recommending some specific input but not forcing the it. Blocking : validation rule blocking the validation.

14. Bottom-Up Onboarding
Move to the “Onboarding Process” carrying the onboarding of the Individual
16. On Stage “Onboard”, click on link to move to the Onboarding Process

15. Onboarding Process
Onboarding Main Page : Activities
Onboarding Activities
Quick view over the latest activities related to the onboarding
Phone Calls (incoming/outgoing)
s (incoming/outgoing)
User Messages (incoming/outgoing) -> Secure Message -> Notification -> SMS
Meetings;
Notes;

16. Onboarding Process
Onboarding Main Page : Onboarding Statuses
Onboarding Status Reason provides an overall indication of the progress of the onboarding:
In Progress The onboarding process is in early stage of input, no onboarding data has yet been validated
Validated The onboarding process has been validated as a whole : each onboarding member has been validated separately and the conditions to submit the onboarding to the Back Office have been reached.
Submitted The onboarding process has been sent to the Back Office for initial activation.
Initialised The onboarding has been initialised in the Back Office yet potentially the bank details and/or the address confirmation code have not yet been received or failed validation check.
Activated
The onboarding process has been fully activated in the Back Office : the client all service(s) are now fully operational in the Back Office

17. Onboarding Process Create User Message
Onboarding Activity : Create New User Message
Create User Message
17. In Activities Panes: Click “User Message” link
18. In Activities Panes: Click “User Message” link & click “Save”

18. Onboarding Process Onboarding Activity : Create New User Message
19. The User Message activity is saved.
20. The button “Send” appears and allows to send right away
21. The user message appears in the Activities pane

19. Onboarding Process Manual Handling vs STP The “Manual Handling” Flag:
Onboarding Activity : Flag Manual Handling
Manual Handling vs STP
The “Manual Handling” Flag:
Indicates if process in Manual Handling or STP mode
Can be set to “Yes” but not back to “No”(No = STP Handling)
Is automatically moved to “Manual Handling” is specific conditions Ex : Failed Onboarding, Advisory/Discretionary/Joint

20. Onboarding Process Add Onboarding Member Add Onboarding Member
22. Go to stage “Onboarding Members” and click “Plus” sign
23. Select Onboarding Relation : Relation Type & Related Individual/Organisation

21. Onboarding Process Add Onboarding Member
24. Click Save. The Onboarding relation appears in the Onboarding Members grid.

22. Onboarding Process Validate Onboarding Validate Onboarding
25. Go to stage “Validate” & Click “Validate” button
26. Dialog “Please Wait” is shown while validation process is started

23. Onboarding Process AML Check Results
Validate Onboarding
AML Check Results
27. AML Check results are shown on right side of validation grid
Flag “AML Check OK ?” : set to “Yes” if AML check is successful
“Smart Score” : provides the score obtained during AML check
“ScoreCard Link” : provides the URL to open the ScoreCard of the AMLCheck

24. Onboarding Process AML Check Results
Validate Onboarding
AML Check Results
28. AML Check results are shown on right side of validation grid
Flag “AML Check OK ?” : set to “Yes” if AML check is successful
“Smart Score” : provides the score obtained during AML check
“ScoreCard Link” : provides the URL to open the ScoreCard of the AMLCheck

25. Onboarding Process AML Check Results Validate Onboarding
29. Click on “AML Check Title” to open AML Check details.
30. The AML check record displays all details of AML checks performed.

26. Onboarding Process Individual Check Results Validate Onboarding
31. Click on “Individual Check” to open the Individual Check details.
32. The Individual check record displays all details of checks performed on Individual.

27. Onboarding Process Address Code Check Results
Validate Onboarding
Address Code Check Results
31. “Address Code” Check shows details of the Address Confirmation Code Check.
Bank Account Check Results
31. “Bank Account” Check shows details of the Bank Account Check details.