1. 2015 - 2016 Open enrollment: By the numbers
May 16, 2016
Taylor Roddy, Director of Marketing

2. Open enrollment 3 November 1 – January 31, 2016
Special Enrollment Period from Feb 1 – Feb 29 for customers who lost their plan (Rocky Mountain, Colorado HealthOP, Grandmothered plans)
New tools for customer assistance: Broker Lead Tool, the Connector scheduling tool
1,163 certified Brokers
124 certified Health Coverage Guides with 28 Assistance Sites
308 Certified Application Counselors with 37 organizations
Describe roles

3. Better Customer Experience
Better experience using the website
Wait times were shorter at the Customer Service Center
Enhancements to the financial application system saved time for customers

4. Better Access to Help Through Tools
Invested in tools to help customers get access to in-person assistance through a Broker, Health Coverage Guide or Enrollment Center
Broker Lead Tool
The Connector Scheduling Tool

5. More Coloradans Saved Money
More Coloradans saved money through tax credits and cost sharing reductions

6. More Efficient Outreach
Marketing and Outreach budgets reduced and more targeted strategy helped reach new customers with strong results

7. Results: More than 183,075 Covered (5/6/16)!
Despite reduced budgets and a smaller in-person assistance network, enrollments increased in nearly every county!

8. Results: More than 183,075 Covered (5/6/16)!
Despite reduced budgets and a smaller in-person assistance network, enrollments increased in nearly every county!

9. Find the report and other metrics on our website

10. Find the report and other metrics on our website