1. Beyond Check-the-Box Training
Sheryl T. Smikle, PhD, PMP
6th Annual Quality Matters Conference 2014

2. 2010 – 2011 Bank Regulatory Era Course Names Time (Mins) People Hours
Affiliate Transactions (Reg W) 60 62
Anti Tying 56
Bank Overview L&R Training/ Safety and Soundness 30
200
100
Bank Regulator 101 Course
199
Bank Secrecy Act
Equal Credit Opportunity Act - Reg B
FACT Act Overview 55
Fair Credit Reporting Act (FCRA)
Federal Regulation of Real Estate Appraisals 40
Flood Insurance 45
GE Specific Fair Lending Training 23
UDAP Training 58 44
Customer Complaint Training 15
157 39
Loans to Executive Officers (Reg O) 20
Office of Foreign Assets Control 31 10
Pretext Calling & Identity Theft
138
Reserve Requirements (Reg D/Q) 22
Right to Financial Privacy Act – RFPA
122 61
Unfair And Deceptive Credit Practices (Reg AA)
Assumption Per Employee - Number of Courses – 19 Total Number of Hours
Beyond Check –the-Box Training

3. 2011 – 2012 Back to Basics Era Time (Mins) Course Names
Reduced Number of Courses – 16 reduced to 6 Reduction in Hours – 6.5 hours (reduced from 10.5 hours to 4)
Course Names
Time (Mins)
Regulatory Requirements 30
Customer Information Protection - Generalist
Customer Information Protection - Specialist 60
GECFI UDAP Training
Fair Lending 45
Fair Lending for Structured Lending
Beyond Check-the-Box Training

4. 2012 – Mid 2013 Training vs. Learning
New Paradigm – Experiential adult-based model.
New Language – Learner-Centered; Learning.
New Approach – Outcomes-based, shorter seat time.
Beyond Check –the-Box Training