1. Business Call Recording
Call Parrot
Business Call Recording
IT Support Center or
Please press the F5 key on your PC to begin the presentation
Click to advance

2. Table of Contents Login Main Screen Log of Calls
Log of Calls– Playback Options
Log Of Calls - Playback Search Options
Log Search - By Agent
Log Search - By Date
Playback a Call
Listen to a Call
Adding Remarks
Search – By Remark
Download and Save Calls
Logoff
Help

3. Login
Go to the internet and type:
Enter:
Your UserId
Password = password
callrecording

4. Main Screen
All System Users who are logged on to the system are reflected in Status node.
The Log provides access to the full history of system use.
The Playback log provides instant playback for many calls and playback for all calls.

5. Log of Calls
The Cached Calls pane shows a directory of the most recent 200 calls recorded by the system. Parameters for these call records are:
ACD Agent ID
Name
Date
Time
Day of Week
CLID (Calling Line ID)
DNIS (Call Identifier)
DN (directory #)
Duration
Port Number
Port Name
Media
Availability

6. Log of Calls - Playback Options
Right click on the Playback Log screen to display a pop-up menu with the following options:
Search Call(s) - Allows you to search for and locate call records.
Recent Calls - Allows you to return the Cached Calls pane to its normal state of the 200 most recent call records.
AGC-On or AGC – Off - Allows you to turn on and off the Automatic Gain Control (AGC) feature.
Turn GSM Compression On or Turn GSM Compression Off - Allows you to select or deselect GSM compression for playback of the selected call.
Turn Beep Tone Filer On or Off - Allows you to remove alert beep tones from playback of the selected call.

7. Log - Search Options You can search by any of these criteria ACD Agent
Port Numbers
Date & Time
Days of Week
CLID
DNIS DN
Duration
Remark
Note: You cannot playback an active call!

8. Log Search – By Agent To search for a call made by an agent:
Click on Agent Name
Click Search
Click OK
A list of the last 200 calls for that agent will be displayed on the Playback Log screen

9. Log Search – By Date
To search for a call made by an agent on a particular date:
Click on Date & Time
Click on Set
Select the start date from the calendar
Click Search
Click OK (to clear window)

10. Playback a Call
Right-click on the Playback Log screen for options Click Play to listen to the call

11. Listen to a Call To play and pause the playback of a call:
Click Pause to temporarily pause the recording
Click Resume to continue listening to the call

12. Adding Remarks Right-click on the call for options
Click Add/Modify Remarks and type in your remarks

13. Search – By Remark To search for a remark made by an agent:
Click on Remark
Type in a portion of your remark
Click Set
Click Search
Click OK
A list of the calls matching that description will be shown on the Playback Log screen

14. Download and Save Calls
Recorded calls can be saved on a PC, ed, stored on a server, archived to DVD, and used like any other standard audio file. Right-click on the call Click Download
The call will be downloading into your PC’s “My Documents”.
Click Change Folder to change the destination.

15. Logoff

16. Help
Click on “Help” from the toolbar to access information pertaining to any of the screens.