1. Public Sector Reform in Viet Nam: A Supply and Demand Story
2nd Asian Public Governance Forum on Public Innovation
Session 3: Strengthening Capacities for Public Sector Organizations: Case Studies of Vietnam
9-10 September 2015
Warren Turner Asian Development Bank Panelist

2. Supply-side reforms
Public Administration Reform Master Program 2001–2010
Making civil service more efficient – inward looking
Administrative and procedural simplification, standardization and unification
Developing capacities to implement rules and regulations
Better performing civil service to delivery public services to citizens – outward looking
Quality, accountability, and transparency of public finances
Enabling environment for business and private sector development
Reforming human resource management and compensation
Public Administration Reform Master Program 2011–2020

3. Has public sector performance improved?
Government Effectiveness (Rank, 0–100)
Regulatory Quality (Rank, 0–100)
Source: Worldwide Governance Indicators

4. Growing demands of citizens will place more pressure on civil service to deliver
Better educated citizenry in how education, health, and other social services are produced and delivered
Civil service performance and efficiency standards that mimic what the private sector can offer
More information available – rapid expansion of digital communication technologies
Large youth population will demand more of government – about 40% of population under 25 years of age

5. Finding the equilibrium: balancing compliance and control with enabling and facilitation
Socio-Economic Development Strategy 2011–2020:
State capacity and effectiveness to “correctly solve the relationship between the State and the Market”
Legal and regulatory reforms that enable better services, incl. private sector participation
Public-Private Partnerships
Reforming state-owned enterprises
Devolve administrative power to provinces
Automate processes and introducing new technologies – e-governance
Enhance fight against corruption and wastefulness in government

6. Question to the Presenters:
How to shift the civil service from a culture of compliance and control to one of embracing innovation and change?
Examples –
Public Administration Reform (PAR) Index
Provincial Competitiveness Indicator (PCI)
Treasury and Budget Management Information System (TABMIS)
One-Stop-Shops, e.g. birth and residential registrations
Innovation – finding new ways to solve problems
(Australian InnovationXchange)

7. Not the end of the Story