1. DISTRICT APOSTLE JOHN KRIEL SILVERTOWN CHURCH, CAPE TOWN
October 9, 2003
New apostolic Church
Burial Fund Meeting
conducted by
DISTRICT APOSTLE JOHN KRIEL
SILVERTOWN CHURCH, CAPE TOWN
22 JUNE 2017

2. AGENDA Burial Fund – outside of South Africa Opening Prayer
October 9, 2003
AGENDA
Opening Prayer
Introduction
Current Fund Rules
Burial Fund Handbook
Procedure at the time of death
Administrative issues
Member information
General Burial matters
Burial Fund - South Africa – FSB legislation
Namibia – legislative changes
Burial Fund – outside of South Africa
Living Benefits
Contact information

3. The details of this presentation is limited due to time constraints.
October 9, 2003
INTRODUCTION
The details of this presentation is limited due to time constraints.
This presentation as well as any related content i.e.: Handbook and Forms, will be available on MIS and/or the website.
- Under the Links tab you will find MIS
- On the home page you will find a Burial download section.

4. We aim to maintain financial stability by applying prudent measures.
October 9, 2003
INTRODUCTION
When a death occurs in a family, it invariably comes as a great shock and many are completely unprepared for this event.
Our mission is to provide a dignified funeral at an affordable premium.
We aim to maintain financial stability by applying prudent measures.

5. Membership and Dependants Benefits and contributions Management
October 9, 2003
BURIAL FUND RULES
Governed by a set of Rules – registered with the Financial Services Board
Membership and Dependants
Benefits and contributions
Management
Burial fund Rules – very detailed document registered with the FSB
It sets out membership – Who is allowed to be a member and who is allowed to be dependant and what affects membership status
Rules also sets out the details of the benefit in terms of Cremation, earth burial, coffin, 50km distance, etc
Contributions – set annually – calculated by an actuary
Management – the duties of the committee, meetings, reporting to FSB, Audit

6. Extracts from Fund Rules Procedures at time of death
October 9, 2003
BURIAL FUND HANDBOOK
Extracts from Fund Rules
Procedures at time of death
Administrative issues
Member Information
The Handbook is really an extract of the Rules (which has too much detail)
The Handbook sets out pertinent things like:
Procedures at time of death
Administrative issues
Handbook – sample – also placed on MIS

7. Procedure at time of death
October 9, 2003
Procedure at time of death
Natural death at home:
Contact the nearest Police station.
The police, after inspection of the circumstances, will issue a SAP180 form.
The SAP 180 form allows the undertaker clearance to remove the body.
A medical certificate of Cause of Death (BI12) to be obtained from your house doctor.
Natural death at home is often the most difficult to manage.
Every situation can be different eg: was the person ill? Was the person under doctors care?
Involving the Police is standard procedure – no cause for alarm.

8. Procedure at time of death
October 9, 2003
Procedure at time of death
Death in hospital – undertaker will obtain certification of death from hospital.
Death by unnatural causes – summon police for removal of body.
Natural death at home is often the most difficult to manage.
Every situation can be different eg: was the person ill? Was the person under doctors care?

9. Procedure at death (continued)
October 9, 2003
Procedure at death (continued)
Request removal of body from home - only once the family is ready.
Rector, priest or agent to complete funeral arrangement form in consultation with member.
Member goes to undertaker and takes along the funeral arrangement form as well as the ID or birth certificate of the deceased.
Often the undertaker is summonsed to collect a deceased from home, and on arrival they find that the family is not quite ready to release the body or that the doctor has not yet issued a medical certficiate.
The date and time must be confirmed with the undertaker before it is announced as it is sometimes not possible for the undertaker to comply to the members desired date and time for the funeral (especially if it is an earth burial).

10. Procedure at death (continued)
October 9, 2003
Procedure at death (continued)
Undertaker consults with member on arrangements as per the proposed arrangement form.
Undertaker confirms burial membership with the NACBF office and receives an order number.
Undertaker can now confirm arrangements with family and rector.
Funeral date & time to be announced only after it has been confirmed with undertaker.

11. Procedure at death (continued)
October 9, 2003
Procedure at death (continued)
Earth burial – the date is dependent on the availability of graves as per local municipality.
Cremation – it is done privately – no family allowed at the crematorium.
Member to arrange date and time to collect ashes and death certificate from undertaker after the funeral.
The family is not allowed at the crematorium for the actual cremation procedure.

12. BURIAL AGENTS – ADMIN ISSUES
October 9, 2003
BURIAL AGENTS – ADMIN ISSUES
Funeral arrangement forms and Burial application forms are available from the Burial Fund office. (Forms also placed on MIS/Website).
Agents need to use only official receipts – available on request from the Burial Fund office - Members must receive the original receipt.

13. BURIAL AGENTS – ADMIN ISSUES
October 9, 2003
BURIAL AGENTS – ADMIN ISSUES
A Receipt Book control will be managed at the local office. This will be audited by NACBF from time to time.
Collection Lists are sent to the field annually during April month. This must be completed reflecting all payments and must be returned to the Admin office by a set cut-off date.
Agents should all be in possession of collection list – and should be very actively collecting premiums at the moment. Cut-off is
Collection list must be returned to office by 10 July 2017

14. BURIAL AGENTS – ADMIN ISSUES
October 9, 2003
BURIAL AGENTS – ADMIN ISSUES
Statements will be provided at congregation level. These must be issued to members as proof of membership status.
Each congregation will also receive a subscriber list which must be placed on the notice board.
Lapsed notices will be sent to members who did not pay their premium before 1 July.
Statements are issued once all the collection list have been processed and checked. Statements are usually issued during the month of September.

15. Earth burials – the Fund only covers the cost of a public grave.
October 9, 2003
MEMBER INFORMATION
Educating members – it is a ‘benefit fund’ therefore no cash pay-outs or surrender values.
Only benefits covered by the contracted price with the undertaker will be paid by the Fund.
Earth burials – the Fund only covers the cost of a public grave.
Any additional cost relating to private graves or other additional benefits will be for the members account. ie: upgrades on coffin or coffin spray etc.
Members to understand that we cannot allow freedom of choice with regards to undertakers, coffins, cars, coffin sprays etc.
This will undoubtedly place a financial strain on the Fund.
Any “extra” in terms of choices outside of prescribed benefits, will be for the members own account.

16. Members must insist on proof of payment eg. Receipts.
October 9, 2003
MEMBER INFORMATION
The extent of the cover is regional – there are additional costs when special transportation is required. The Fund does not cover repatriation cost.
Keep members informed on any changes – annually eg. Undertakers, premium increases, etc.
Members must insist on proof of payment eg. Receipts.
Example: the Benefit does not include transporting the body when you were away on holiday in another city or working in another city.

17. Couples who become divorced will have to take out individual policies.
October 9, 2003
GENERAL MATTERS
Member becomes ill or passes away – then family request to pay premium in order to get cover – not legal.
All expectant single mothers – regardless of age should have their own policy.
Couples who become divorced will have to take out individual policies.
Grandchildren cannot be covered under the grandparents policy.

18. October 9, 2003
BURIAL FUND - SA
Current Legislation – maximum benefit levels in terms of operating as Friendly Society.
We are already paying up to 150% of the maximum level prescribed by the FSB
The FSB has notified us that we need to provide solutions which will comply with current legislation by 31 December 2017.
Working together with our Actuary and the FSB we will find the best solution.

19. BURIAL FUND – NAMIBIA LEGISLATION
October 9, 2003
BURIAL FUND – NAMIBIA LEGISLATION
The Burial Fund is registered in SA only – not with Registrar of Friendly Societies in Namibia
Restriction – cross border insurance
Reinsurance with an Insurance company in Namibia
Benefits of re-insurance – some value added benefits are included in premium
Death Certificate is a vital requirement for payment especially when re-insured
Please note that nothing changes in terms of the members interaction.
Member still continues to pay the premium to us. We pay it over to the insurance company

20. BURIAL FUND – OUTSIDE OF SOUTH ARICA
October 9, 2003
BURIAL FUND – OUTSIDE OF SOUTH ARICA
What about other areas in the District Apostle Area?
Investigation into insurance options available in the other affected countries in NAC South Africa, will be done over the next few months.

21. LIVING BENEFITS – ONLY RSA
October 9, 2003
LIVING BENEFITS – ONLY RSA
Introduced in September 2014 to provide some support and assistance to members in difficult circumstances.
These benefits provide support and assistance at no additional cost to the member. However, the Burial Fund pays the cost for this benefit.
Detailed information brochure on the MIS.

22. LIVING BENEFITS – UTILISATION STATISTIC
October 9, 2003
LIVING BENEFITS – UTILISATION STATISTIC
From September 2014 to 31 May 2017:
HIV cases treated: 4
Legal Assistance: 2,260 – Average 68 per month
Trauma and Assault: 341 – Average of 10 per month
Priest need to encourage members to use this benefit

23. LIVING BENEFITS – UTILISATION STATISTIC
October 9, 2003
LIVING BENEFITS – UTILISATION STATISTIC
Benefits Include:
Legal Assistance e.g. Wills, Small claims court, contracts, etc.
Trauma & Assault given the crime statistics, this benefit not being utilised to its full potential.
Ministers to encourage members to use the services available.
Priest need to encourage members to use this benefit

24. October 9, 2003
LIVING BENEFITS
HOTLINE NUMBER (Do not use this number for Burial queries)
HOTLINE available 24 hours per day- 7 days a week – 365 days per year.
When calling you MUST give your member number otherwise you will not be given assistance.

25. BANKING INFORMATION STANDARD BANK
October 9, 2003
BANKING INFORMATION
STANDARD BANK
ACCOUNT NAME: New Apostolic Church Burial Fund
BRANCH CODE:
ACCOUNT NUMBER:
REFERENCE:
Congregation Name or Code
(for payments on collection list) OR
Member Number
(in the case of individual member payment)

26. October 9, 2003
CONTACT INFORMATION
BURIAL CONTACT PERSON: Lydia Tischendorf
OFFICE:
CELL:
COMPLAINTS: (Independent Trustee)

27. Questions can be forwarded to:
October 9, 2003
Questions can be forwarded to: