1. vECAP End-User Training
NOTE:
To begin this presentation,
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vECAP End-User Training
Welcome to the vECAP End-User Training. My name is Gloria Riska and I will be the facilitator for this course. I work for Verizon in the Enhanced Communities Contract Management group. Let me begin by thanking you for taking the time to familiarize yourself with our vECAP system and taking this home settlement training course.
Transition: Let’s begin by answering the question, “What is vECAP?”.
Verizon Enhanced Communities
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 1

2. What is vECAP? The Verizon Enhanced Community Application Platform
represents a strategic partnership between Verizon and master
planned communities throughout the Verizon footprint.
This system processes payments based on marketing
agreements signed with owners and developers.
This course will guide you through this platform and show
you how to access various applications using this system.
Audio Script Guide: The Verizon Enhanced Community Application Platform represents a strategic partnership between Verizon and master planned communities throughout the Verizon footprint. The purpose of the system is to process payments based on marketing agreements signed with owners and developers. These marketing agreements provide Verizon with the means to market our products and services at these properties. The developers and owners are often paid a commission for these marketing rights. The agreements are with MDUs (Multi-dwelling Units), SFUs (Single Family Units), and some HOAs (Homeowner Associations). This course will guide you through the platform and show you how to access various applications using this system.
Transition: Let’s take a look at our agenda.

3. Agenda Basic Navigation Settling Homes 3. View Settled Homes
View Commissions
View Billing (Bulk Customers Only)
Additional System Features
Audio Script Guide: In this course we will review:
1. Basic Navigation – Help you learn how to access vECAP and log into the system
2. Settling Homes – Explain how to prepare your addresses in order for you to receive payment on them.
3. View Settled Homes – Take a look at what addresses were completed and already paid.
4. View Commissions – A look into the history of payments to you.
5. View Billing – This section is for our Bulk Customers only and will show you where to go to view their bills.
6. And then finally take a look at some additional system features to help you become more familiar with vECAP.
There are some agreements where home settlements/closings are handled by our Contract Managers. These agreements are mainly for our MDU customers. If you are an MDU customer, your main focus during this training are agenda items 1, 2, 4, and 6. For our SFU customers, all agenda items except #5 are required.
Transition: Let’s go to our first agenda item, basic navigation.

4. Basic Navigation Overview Accessing vECAP The Welcome Screen
Audio Script Guide: In this section we will show you how to access the vECAP system and then familiarize yourself with the welcome screen/homepage.
Transition: Let’s look at accessing vECAP.

5. Accessing vECAP - URL http://www.verizon.com/enhancedcommunities
Audio Script Guide: The vECAP system is accessed by entering the URL into the address field of your web browser.
Transition: Hit enter or click on the Go icon.

6. Accessing vECAP - Login
Audio Script Guide: This is the first screen you will see after typing in the URL. In order to log in, let’s click on: “agree” after you have read the disclosure.

7. Accessing vECAP - Login
Audio Script Guide: On this page you will enter in your system generated user-I
d and password provided to you by your Contract Manager. When your account is set up in vECAP by your contract manager, a username and password is created for you. If you don’t have this information or unable to log into the system, please get in contact with your contract manager and they will be more than happy to assist you.
Transition: Let’s continue on by putting in our user ID and password and then clicking on the “enter” button.

8. Accessing vECAP - Login
Audio Script Guide: The very first thing the system will ask you to do is change your old password to a new one. Please make a note of this change because your contract manager does not have the capability of retrieving this information if lost or misplaced. So it is imperative that you keep this information readily available when trying to access vECAP.
Transition: Now let’s finally see what the welcome screen looks like.

9. The Welcome Screen
Audio Script Guide: This is your home/welcome screen. On your left is the menu of some areas that will be covered during this training. Please feel free to contact your contract manager if you have any questions.

10. Settling Homes Overview Home Settlement
Transition: Let’s go to our second agenda item: Settling Homes and home settlement.

11. Home Settlement SAMPLE
Audio Script Guide: From the menu list on your left you will need to click on “Homes Passed” in order to settle homes for payment for your properties. This is normally done when a house is sold. By clicking on the homes passed link, you will be given a list of your properties or developments. If you have more than one property/community, you should see them all listed here for you.
Transition: In this demonstration, let’s click on the “Country Square” sample to continue on.

12. Home Settlement SAMPLE
Audio Script Guide: When you click on the property, a screen will list all the addresses that we’ve loaded into vECAP for you. These addresses were provided to us by you and are listed for you to choose for payment as you close your homes. This page also gives the total number of unsettled addresses we have loaded in your community. In this example, there are 115 unsettled addresses.

13. Home Settlement SAMPLE
Audio Script Guide: Check the box to select which address needs to be settled. If there is more and they are not listed on this page, click on the “next” link for additional addresses you may need.

14. Home Settlement SAMPLE
Audio Script Guide: Once you have checked the boxes of all addresses to be settled, click “homes passed”.

15. Home Settlement SAMPLE
Audio Script Guide: When the “homes passed” is selected, this next screen will appear and show all the addresses you’ve chosen. If you have more than 10 addresses selected, the first 10 will appear per page, all with a “homes passed date” listed. Each address needs a homes passed date because this will control when payments are made to you. Always remember, the current month’s commission is for the previous month’s sales. So for example, if a house settled with a date of 05/03/2011, as above, it will be paid commissions in June Our commission cycle ends on the 14th of each month and we strongly advise that all home settlements are put into the vECAP system by the 13th of each month to insure on-time payments. Located on this page you will also find the “total number of homes to be passed”. In this example they have 2 homes.
Transition: Once all the address dates have been entered, click “submit”.

16. Home Settlement
Audio Script Guide: Upon address submission, your next screen will give you confirmation information for the houses you just settled. Please make a note of the Receipt ID. If there are any problems with the addresses, this receipt ID number will be used for research.
Transition: Let’s continue on to our next agenda item: View Settled Homes

17. View Settled Homes Overview Where to locate in vECAP
Audio Script Guide: Next we will show you where to locate and view the homes that you’ve just settled in vECAP…

18. View Settled Homes Overview Where to locate in vECAP
Column Identification
Audio Script Guide: and what each column means.

19. Where To Locate In vECAP
SAMPLE
Audio Script Guide: Let’s begin with where to go to find this information. By clicking on the “View Settled Homes” to your left, you are given a list of your properties and/or developments listed in your Marketing Agreement.
Transition: Let’s click on the “Country Square” sample again to continue on to this section.

20. Column Identification
SAMPLE
Audio Script Guide: The first column gives you a list of addresses (Service Addresses) that have already been settled. Commissions for these addresses may have already been paid or will be paid to the owner in the next commission cycle for that particular development.

21. Column Identification
SAMPLE
Audio Script Guide: The second column gives you the date that was used for settlement on the homes passed screen (Home Settlement Date).

22. Column Identification
SAMPLE
Audio Script Guide: The third column let’s you know the vECAP user ID of the person who settled the addresses.

23. Column Identification
SAMPLE
Audio Script Guide: The fourth column provides you with the actual date that the addresses were settled (Service Activation Date).

24. Column Identification
SAMPLE
Audio Script Guide: The last column is the “status” description. All settled homes should have an “active” status. If it does not, please contact your Contract Manager for assistance.

25. Column Identification
SAMPLE
Audio Script Guide: This area gives you a running total of all homes that were sold and settled in this system for your development.
Transition: Let’s look at our next agenda item: View Commissions.

26. View Commissions Overview Where to locate in vECAP
Audio Script Guide: Here we will show where and how to view your paid commission in vECAP….

27. View Commissions Overview Where To Locate Information
Column Identification
Audio Script Guide: and then what each column means.

28. Where To Locate In vECAP
Audio Script Guide: Let’s begin with where to go to find this information. By clicking the “View Commissions” on your left, you are given a summary of the past payments made on your account for both the current month and the term to date.
Transition: Let’s click on this sample account number to take a closer look at this section.

29. Column Identification
Audio Script Guide: The first column, Commission Type, identifies what type of commission payment was made to you. For this example, the customer was paid a one time marketing assistance fee for their Single Family Community.
SAMPLE

30. Column Identification
Audio Script Guide: The second column shows the period that your payment covers.
SAMPLE

31. Column Identification
Audio Script Guide: The third column provides the dollar amount of your commission payment.
SAMPLE

32. Column Identification
Audio Script Guide: The fourth gives you the actual check number if your account was set up for mailed checks and a reference number if you chose the EFT form of payment.
SAMPLE

33. Column Identification
Audio Script Guide: The last column gives you the date that your payment was processed by our Accounts Payable Department.
SAMPLE

34. Column Identification
Audio Script Guide: This section will also let you know the total number of homes you’ve settled during that particular commission cycle, for this example they did 13 homes. It will also keep a tally of all the homes settled for your development, 2879 for this one, and then give the total dollar amount paid to you at the bottom.
Transition: Let’s look at our next agenda item: View Billing (For our Bulk Customers Only)
SAMPLE

35. View Billing (Bulk Only)
Overview
Where to locate in vECAP
Audio Script Guide: In this portion of our training we will show you where and how to view your bulk bills in vECAP….If you are not a bulk customer, please feel free to skip through the next 5 slides. 35

36. View Billing (Bulk Only)
Overview
Where to locate in vECAP
Bill Identification
Audio Script Guide: and then what you bill will actually look like. 36

37. Where To Locate In vECAP
SAMPLE
Audio Script Guide: By clicking on the “View Current Bills” on your left, you have access to your current and prior bulk bills.

38. Where To Locate In vECAP
SAMPLE
Audio Script Guide: Let’s click on this sample account number to take a closer look at an actual bill.

39. Where To Locate In vECAP
Audio Script Guide: By clicking on the billing tree on the left panel, you will be able to view the Bill Summary and image for the current month. If you select from the drop-down menu, you will be able to choose a different month.
SAMPLE

40. Copy of Your Bulk Bill SAMPLE
Audio Script Guide: This is what an actual bill will look like. Like a regular phone bill, it will give you the total dollar amount owed on your account, where to call if you any questions about your bill, where to mail in your payment, and give you the ability to download a copy of your bill.
Transition: Let’s look at our last agenda item: Additional System Features

41. Additional System Features
Items:
Invalid Addresses
History
Search
User Management
Logging Out
Audio Script Guide: In this section, we will discuss the following Homepage Menu Items: Invalid Addresses, History, Search, User Management, and finally how to Log Out of the vECAP system.
Transition: Let’s take a look at Invalid Addresses.

42. Invalid Addresses SAMPLE
Audio Script Guide: In the menu to your left is the “Invalid Address” link that will take you to this screenshot.
Transition: Let’s click on the Ravinia sample link.

43. Invalid Addresses
Audio Script Guide: If you submit an address that cannot be validated in our downstream system, it will show up here. Further investigation is required on your end as to what may be the problem and then contacting your Contract Manager with a resolution.

44. History
Audio Script Guide: In this History section, you can search for a Master Agreement, with the top drop-down, or view all agreements by selecting tabs provided. With the second drop-down, you can select different specialized reports to help you search for more information about your account that you may need.

45. History
Audio Script Guide: You can search by month and a particular year.

46. Search
Audio Script Guide: Under the Search functionality, you can view specific home settled data based on the account id

47. Search
Audio Script Guide: or the address.

48. Search
Audio Script Guide: It can also be filtered by data, video, or all.

49. User Management
Audio Script Guide: The User Management area allows you to add additional users into the vECAP system. You have the ability to manage your own accounts by…

50. User Management
Audio Script Guide: Suspending and deleting previously authorized users from logging in and looking at your company’s information

51. User Management
Audio Script Guide: and also by updating your own personal information when needed.

52. Logging Out
Audio Script Guide: When you click on the “Sign Out” link at the top of your Welcome screen, you will be logged out of the vECAP system.
Transition: Let’s review some key items that you will need to remember…

53. Checklist of Key Items To Remember:
Keep system log-in information readily available.
Commission cycle ends on the 14th of each month.
Homes passed date controls when payments are made to
you.
The current month’s commission will be for the previous
month’s closings.
All settled homes should have a status description of
“Active”. If it does not, please contact your Contract
Manager for assistance.
Keep a note of all receipt ids for research purposes.
Audio Script Guide:
Read each item

54. Congratulations and Thanks for Completing this Course!
Audio Script Guide: This concludes our vECAP End User Training. I hope this has given you a better insight into the system. If you have any further questions or concerns, please do not hesitate to get in contact with the Contract Manager for your area. Thank you for completing this course and for choosing Verizon as your service provider. We appreciate your business.
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.