1. Lecture 11- Business Information Systems: E-Commerce

2. What is E-Commerce
The Use of the Internet for conducting business electronically
Buying & Selling of services ???

3. Business Processes that support Buying and Selling
Selling Process
Market research
Market education
Order Processing
Customer service and support
Buying
Product Location
Negotiation
Product service and support

4. What is required for E-Commerce to happen
Customer Access Unit
PC/Desk top/Mobile
Web-servers
for communication
Interface to the system
Database servers
Customer Authentication
Goods repository
Payment service
Interface to payment service
Security
To the network
To the payment system
Of the customer detail
Delivery of the goods

5. Classes of E-commerce Transaction level classes Content based classes
Business to Consumer (B2C)
Business to Business (B2B)
Consumer to Consumer (C2C)
Content based classes
Buying and Selling
Online repositories and collaboration

6. Examples of E-Commerce
Give Local Examples of E-Commerce

7. Hammer and Tongues

8. Eco Shopper

9. Food World

10. Local examples http://www. techzim. co
Eco-shopper:
Purchase: Buy online,
Payment: Ecocash
Delivery: Pick up purchase
FoodWorld:
Purchase: Buy online
Payment: Mastercard, Telecash, Ecocash, Zimswitch, Visa
Delivery: Pay $10 or pick up from City Centre
Hammer and Tongues
Payment: Visa, Mastercard, ZimSwitch, Ecocash
Delivery: Depends on the goods purchased?

11. Examples of E-Commerce Transactions
An individual purchases a book on the Internet.
A government employee reserves a hotel room over the Internet.
A business calls a toll free number and orders a computer using the seller's interactive telephone system.
A business buys office supplies on-line or through an electronic auction.
A retailer orders merchandise using a supplier's extranet.
A manufacturing plant orders electronic components from another plant within the company using the company's intranet.
An individual withdraws funds from a ZB ATM
An individual buys Prepaid Electricity

12. Essentials of E-Commerce
To have a trusted channel between the two parties
To do business but without interfering with each other
To trust each other’s integrity with regards to gathered data

13. Elements of an E-Commerce Process
Establishment of a secure connection
Who is coming in
What can they access
Who can access them
Profiling of the user
This is incidental on an E-Commerce site but is now very crucial
Who is the person
What are they accessing
What might they want to access
When are they accessing it
How are they accessing it

14. Elements of an E-Commerce Process
Management of the search
Depends on size of site
Depends on clarity of search
Depends on site restrictions on user
Content and Catalogue management
Workflow management
Tracking and reporting
Trading and Collaboration

15. Challenges of E-Commerce
Security
Users comfort
New way of doing business (No what you see is what you get mentality)
Authenticity of transaction
Authenticity of goods
Reliability of Channels
Communication
Customer
Supplier
The before and the after (the parts that are not electronic)

16. Discussion/Learning Point
What are the essentials for a secure electronic payment system?
What are the essentials in developing an E-commerce solution for trading in agricultural commodities in Zimbabwe

17. Example – University Alumni Portal
Problem  Harness contributions from Alumni based all over the world
Solution
Local payments
V payments (ZimSwitch): Internet based
Visa or Mastercard
Internet banking (for local bank account holders)
Mobile banking
Mobile Operators Network Banking
International payments
New Entrants (Apple)??