1. Updating your Business Practices

2. Updating your Business Practices
Robin Carr
Director of Records and Transfer Credit
Office of Registrar
Cliff Murphy
Senior Associate Director of Operations and Information
Office of Admissions

3. Updating your Business Practices
Agenda
University of Arkansas overview
The need for updating business practices
The process of updating business practices
The results of updating business practices
Future Development

4. University of Arkansas
Fayetteville, AR
10 Schools & Colleges
210 Academic Program
7th fastest growing US public doctoral university

5. FRESHMAN enrollment by year
From , we have had an 70% growth in the freshman class.

6. UNDERGRADUATE enrollment by year
42.4% growth in undergraduates
Total enrollment 27,194 37% growth since 2009.
Transcript growth with application growth
Feeder school growth with nearly 20,000 feeders worldwide.
No staff growth

7. Updating your Business Practices
The Need for Updating Business Practices
Growth
Software update
Old methods of processing
Why is it done this way
Does the policy still apply
Is there duplication
Can it be simplified

8. College transfer transcripts:
Transcript Processing: The Old Way
College transfer transcripts:
Received at Admissions office for admittance review
Hand-delivered to Registrar office
Old Transcript Turn Around Time: 2-6 Weeks Final transcript evaluation delivered one month into first semester
Manual calculations, data entry into system
Manual data entry of academic credits

9. Updating your Business Practices
The Process for Updating Business Practices
Training on new Software
New workflow shared by Admissions and Registrar
OCR reader
Shared image files
Job responsibilities adjusted
Changed point of collection for transcripts
Eliminate manual calculation in admissions
Only scan image once
Policy Changes

10. College transfer transcripts: High school transcripts:
Transcript Processing: Now
College transfer transcripts:
High school transcripts:
Received at Registrar office
From mailbox, batch-scanned into Intelligent Capture and to evaluation quickly
Automatically updates Admissions file as received in PeopleSoft
Equivalency work
Admissions offices accesses equivalency work from Registrar to admit faster
Received at Admissions office
From mailbox, batch-scanned into Intelligent Capture and to evaluation quickly
College work is sent to Registrar office immediately for equivalency
Transfer rules are built upon receipt of transcript
To date 300,00 courses built from 20,000 institutions.
New Transcript Turnaround Time: Average 24 hours
Final transcript evaluation delivered: before semester, by 5th day to register.

11. Updating your Business Practices
The Results of Updating Business Practices
Faster processing
Higher Staff Satisfaction
Higher Yield

12. The Benefits Eliminated manual data entry
No duplicated efforts or transcripts
Higher staff satisfaction
Admitting faster, winning more students
Quickly identify and fix workflow bottlenecks
Fast insight into remediation requirement
Easily managed increase in applications this year
Even local community college has received fewer requests for duplicate transcripts
No overtime necessary this year

13. Updating your Business Practices
Future Development
System Upgrade
Fit Gap
Degree Audit
AP Changes
HS Transcripts

14. Updating your Business Practices
Questions?
Robin Carr
Cliff Murphy