1. Using Benchmarking Results to Benefit Your Organization
2012 IAMFA
Using Benchmarking Results to Benefit Your Organization
A Panel Discussion…
Keith McClanahan
Facility Issues
(928)

2. What We Benchmark Annually…
Space
Utilities
Sustainability
Maintenance
Janitorial
Grounds
Security
Customer Service Survey
Best Practices

3. Special Surveys… Fire Suppression Food Services
Emergency preparedness plan
Life cycle plan
Staff meetings
Mission and vision

4. IAMFA – Steering Committee
Joe Brennan, San Francisco Museum of Modern Art
Patrick Dixon, British Library
Charon Johnson, Library of Congress
Patrick Jones, Art Institute of Chicago
Kendra Gastright, Smithsonian Institution
Oren Gray, J. Paul Getty Trust
Guy Larocque, Canadian Museum of Civilization
Keith McClanahan & Stacey Wittig, Facility Issues
Randy Murphy, LA County Museum of Art
Jack Plumb, National Library of Scotland
Rich Reinert, Philadelphia Museum of Art
David Sanders, Natural History Museum
Tony Young, Carnegie Museums

5. IAMFA – Benchmarking Survey

6. IAMFA Benchmarks

7. Best Practices Benchmarking is more than just data collection.
The real value is in understanding how other organizations are doing similar jobs for less cost, or better customer service, or both.

8. Benchmarking Benefits For Your Organization…
Identifies under / over performance
Basis for goal setting
Creates an acceptance for change
Identifies improved work processes
Improved understanding of organization
More effective negotiations with contractors
Validates need for additional funding
Auditors focus on other departments

9. IAMFA Benchmarking Process:
Develop Benchmarks & Reach Consensus
Enroll
Repeat
Track
Gather Data
Implement Ideas
Publish Comparisons
Focus on Those That Appear Better

10. Our Panelists… Kendra Gastright, Smithsonian
Guy Laocque, Canadian Museum of Civilization and Canadian War Museum
Jack Plumb, National Library of Scotland