2. DIGITAL PARTICIPATION FOR OLDER PEOPLE – A STEP CHANGE
Older People in Social Housing most likely to be digitally excluded
Address barriers -connectivity, capability and affordability
Move digital participation from a need to a want
Outcome – connected customers, connected business

3. DIGITAL PARTICIPATION FOR OLDER PEOPLE – demonstrating digital
Shop around
Keep customers informed
Provide a free test period
Use communal spaces
Keep it simple
Onsite staff take the lead in engagement
Learn from others

4. DIGITAL PARTICIPATION FOR OLDER PEOPLE – community investment
Wi-Fi enable all sheltered housing developments by March 2017
646 properties across 15 sites
£120k capital infrastructure investment over 2 years
Connectivity investment for 1 year
Staff upskilling
Partnerships and collaborations

5. DIGITAL PARTICIPATION FOR OLDER PEOPLE – business as usual
Wi-fi built in to new developments for older people (fibre not copper)
Rent point to recover the ongoing costs
Digital sessions in communal spaces for as long as needed
Continue to invest in the digital skills of our people
E-Services delivery