1. - oGIP EP Manager Booklet – AIESEC United States

2. The Global Talent program is looking to deliver high quality experiences to every EP, to guarantee this, is important to deliver certain services during the process.
Be an EP Manager!
You can help an EP to live the international experience that they are dreaming with. In this booklet you will find everything that you need to take into account being an EP manager.

3. To START
Is important that you recognize all the topics that you will find below, there are other booklets and documents that will help you and you will find the links here. 1
Portafolio of Global Talent IT 4
Country focus, and Job Description (JD). 2
EP Flow. 5
Potential EP problems, quality cases and XPP. 3
Online tools: Myaiesec.net, AIESEC online, PODIO, EP site, AFT oGIP. 6
Matching strategy and MC strategy.

4. What is an EP Manager
The EP manager is the person whi guides the Exchange Participant (EP) in the process of finding an internship once the EP completes the raise.
An EP manager has 2 main functions: 1
Offer suppor and give orientation to the Eps, so they can find the internship they want. 2
Be the conection between the EP and the LC during the searching phase and when the EP is realizing the exchange.

5. Why is important to be an EP Manager?
The objectives of this role are: 1
Eps have a hugh quality experience. 2
The Eps are satisfied during all the process. 3
The EPs find their internship and realize it in a short period of time.

6. Competencies and Skills
Required
To develop
Patience
Persistence
Motivation
Open mind
Trust
Time Management
Communication skills
Identify relevant and irrelevant information
Understanding of other cultures.

7. Activities of an EP MANAGER1
First Meeting with the EP:
Audit the Raise Process (Verify EP Form and Status).
Reallign expectations regarding the internship JD and the country.
Myaiesec.net training and tools such as AFT.
Verify information in EP form and CV.
Training on how to apply for TNs (Sample , cover, motivational letters and Ans)
Explan information about AIESEC and different partners. 2
Support the EP during the process:
Solve questions regarding use of platforms and tools.
Help the EP in searching TNs and give advice about the JDs, cost of life, quality in certain LCs, etc.
Help contacting TN managers if they dont receive a response of their applications.
Help filling out the EP AN.
Give advice when the EP is preparing the interview.

8. Activities of an EP Manager3
Always be in contact with the EP:
Send and reply follow up s, weekly as a minimum.
Tracking of follow up tools and EP status.
Keep the EP motivated during all the process.
Send possible TNs and relevant information. 4
Guarantee that the EP understand the rights and obligations with AIESEC and inform about the XPP. 5
Help the EP in the post match process:
Guarantee that the EP sends the required documents that host LC needs.
Guarantee that the EP have a cultural preparation before the exchange.
Deliver information regarding delivery process. (Visa, Insurance, flight tickets, etc)

9. Potential Problems EPs that only apply for one city or country:
Be very clear since the beginning in the expectations allignment meeting, the EP must know that the searching needs to be focused on the focus countries, and the EP is not supposed to be searching in just one city because if its like this the exchange realization will take more time or will never come.
EPs that only apply for big companies and are looking for high salaries:
AIESEC has big, medium and small partners, the EP needs to understand that if he/she wants to apply for big partners , the profile needs to be really high, (this includes working experiece, 3 languages, AIESEC experience and a master degree in some cases) this is why if the EP doesnt have a very competitive profile they need to understand that they should not apply for this kind of internships. (Be careful in the selling of Global Talent program and the application of global partners, also because the selection process takes around 2 months.)

10. Potential Problems
EPs that apparently are doing very well the process but they are not getting matched.
Verify how the EP is aplpying, sending s, and also how the EP is preparing for the interviews. Look for the feedback of the TN managers to see how to improve the mistakes.
EPs that dont reply to s.
If the EP is not replying to s they must know that they are not fulfilling their obligations with AIESEC, try to make sure that the EP read the contract as soon as the EP s raised.
EPs with problems with countries or the company.
Remember that EP problems need to be solved following the correct guideline, always try to ask for advice from the VP, NST, NCB or MC and always follow the XPP.

11. Tips EP Manager 1
Use different communication channels with your EPs, like Facebook, Skype, Whatsapp, etc. This facilitates things to be faster. 2
Try to be your Eps friend, is important for them to feel that they can trust you to ask you questions and concerns that they might have. 3
Avoid to make tracking during the weekends, is possible that your Eps are not available and they dont reply to your messages. 4
Search for tools that allow your Eps and you to have a fast access and organized to all the information of applications sent. Check the EP follow up tool. 5
Kepp your self informed about all the opportunities posted in facebook groups or the weekly newsletter. 6
Tell your Eps to be in contact with other Eps that are also searching for opportunities, or EPs that are already realized, they can give very good advices or recommendations.

12. Everything is all about
Deliver the best experience for our EPs!

13. Remember the Global Talent Process Flow:

14. EP Flow in GIS – oGIP

15. OGX Flow for oGIP Teams in GIS

16. OGX Flow for oGIP Teams working with Opportunity Portal Applicants.

17. Together we will change 400 lives in AIESEC United States!