1. Etisalat Corporate Portal 2010

2. Q. I Q. II Q. III Q. IV Self Help & Support portal Web awareness
The following are initiatives the portal team will commit to enhance the portal
For 2010.
Q. I
Q. II
Self Help & Support portal
Web awareness
Web portal guideline alignment
Content Management System workflow
SelfCare Review
Q. III
Q. IV
Prepaid Recharge
Online Shopping

3. Web Portal UI Alignment
Align all etisalat web interface with the new Corporate Web Portal guidelines.
Pushmail
Voice SMS
Choose your very special number
SelfCare

4. SelfCare Review SelfCare billing system needs to be maintained.
Amendments is required for other features and services.

5. CMS workflow
Allow the web content to go through different levels of stakeholder via the cms.

6. Self Help & Support
An automated system that provides web users with additional information in all aspects in technical and product questions.
Decreases the load on the Call Center.

7. Web awareness Increase awareness without any extra cost via:
Adding the URL through out TV Etisalat commercials
Adding the URL in Etisalat’s hand bags
Clarify URL in all Etisalat paper adverts.

8. Prepaid Recharge Allow an ease of service to prepaid customers
Increase value to the SelfCare service

9. Online Shopping
Introduce a new way to sell Etisalat products via the web.

10. Thank you