1. Total Quality Project Management (A Nissan case study)
Submitted to: Submitted by:- Dr Fereshteh Mafakheri Gaganpreet Singh Sandhu( )
Arshpreet Singh Gurm( )
Kanwarpal Singh Grewal( )
Husam Mohammed( )
Mohammed Al-Shuraidah( )

2. Factors to support Productivity and Quality Improvement
Location (Sunderland site)
Skilled Labour
Communication
Government Support

3. Production
Nissan has invested over £2.1 billion in the Sunderland site, taking its production capacity to 500,000 vehicles per year.
The main shops are:-
Body assembly
Painting
Final assembly

4. Distribution of Work Force

5. Flow Production
It uses sophisticated robotics and computer integrated manufacturing techniques to create a carefully monitored production process. 'Going for quality' emphasizes 'building good quality in' rather than 'inspecting poor quality out‘

6. Total Quality Management
TQM involves making customer satisfaction top priority. To accomplish this, everything the organization and its employers do is focused on creating high quality.
identifying customers and their requirements
establishing and using objectives (targets) for all areas of activity
basing decisions on researched hard facts rather than on hunches
identifying and eliminating the root causes of problems

7. Total Quality Management
TQM is an ongoing process; a way of thinking and doing that requires an 'improvement culture' in which everyone looks for ways of doing better.

8. Just In Time “Adequate supply without excessive oversupply”
Benefits of “JIT”
Funds that were tied up in inventories can be used elsewhere.
Areas previously used to store inventories can be used for other more productive uses.
Defect rates are reduced, resulting in less waste and greater customer satisfaction.

9. Kaizen : Continuous Quality Improvement
“Continuous Improvement in Quality” Kaizen Involves people at all levels of an organization participate from the CEO down to janitorial staff, as well as external stakeholders.

10. Kaizen : Continuous Quality Improvement
“Delivers small improvements, yields large results”
Kaizen is based on making little changes on a regular basis to enhance
Product quality
Safety measures
Effectiveness

11. Kaizen : Continuous Quality Improvement
Kaizen deals with the management of change and is a methodology to improve manufacturing operations in following way:-
Establish a plan to change whatever needs to be improved,
Carry out changes on a small scale,
Observe the results, and
Evaluate the results and the process

12. Conclusion
Productivity levels at Nissan's plant in Sunderland, and the quality of final production there, have not happened by chance. But it is because of the all best production approaches.

13. Thank You…