1. Knowledge & Information Management Support to enable others

2. Information Management agreed by CILIP & IM Alliance: “Information management is defined as: “collecting, organising, storing  and exploiting information, data, expertise and other knowledge assets which are held within an organisation or network of organisations, ensuring that these assets remain available for future use”
KIM definition is to be agreed with KIM Specialist Interest Group Transition Committee at the next meeting……watch this space!

3. What do you need? People who understand “KIM”
People INTERESTED in “KIM”
Different levels of skills?
Size of business area?
Recommend you DO need depending on numbers:
Information Manager
Information Support Officer
Information Support Administrator

4. Get it right first time! Hastily put in place NO SME advice taken
Assumption that “admin clerks” were KIM enabled = these were not
Pockets of excellence
Larger areas of failure
Seniors understanding of KIM
Views not supportive

5. Old Structure Senior Info Officer DH IMGR DH IMGR DH IMGR DH IMGR
FT IMGR
ISO
ISO
ISO
ISO
ISO
ISO
ISO
ISO
ISO
ISO
ISO
ISO
ISO
ISO
ISO
ISA x 2
ISA x 3
ISA x 1
ISA x 2
ISA x 2
ISA x 1
ISA x 2
ISA x 2
ISA x 1
ISA x 2
ISA x 2
ISA x 3
Key FT IMGR = Full Time Information Manager
DH IMGR = Dual Hatted Information Manager ISO Information Support Officer
ISA = Information Support Administrator

6. New structure KIM Lead Information Manager –x2 areas
ISO
ISO
ISO
ISO
ISO
ISO
ISO
ISO
ISA x4
ISA x 3
ISA x 3
ISA x 4
ISA x 1
ISA x 4
ISA x 2
Information Manager –x 1 area
Information Manager –x 1 area
ISO
ISO
ISA x 1
ISA x 1
ISA x 2

7. What do they do? Underpins effective KIM for the business area
Advises on improving AND enables knowledge management in the area
Ensures the effective receipt, storage, organisation, distribution, protection, preservation and disposal of information
Staffed with information professionals trained to support their business area
Advise all staff on IM policy and guidance, and use of the organisation’s information systems
Monitor information activities to ensure compliance with the law and department policy
Have specific roles within the iHub – clear job specs

8. Does it work? Previous role – no iHub structure in place on arrival
Challenging and “painful” for some
Clear structure set up – BUT with challenges from senior staff
Had to explain the roles & importance for “buy in”
Began to see improvement within one year
Best practice for the 4 years inspected for KIM
Solid foundation gave strong support to others
Improved KIM for users – even those wo didn’t “get it” at first
Knowledge gained and shared taken to other locations
Current Role - early days but looking positive…….

9. Now what? Assess your requirements – Big team? Small team?
Be enthusiastic
Get senior staff buy in
Ignite interest for your business area
Workshops/briefing
Webinars/online discussions
Posters
5 minute “tips”

10. Questions?