1. Business Process Mapping University of Colorado

2. Why Model Processes?
Understand and analyze current way of working
Redesign and improve
Use model as a way to implement a standard way of working
Train new employees
Communicate with other groups and external entities

3. Process Modeling Standards
The Business Process Management Initiative (BPMI) has developed a standard Business Process Modeling Notation (BPMN).
The primary goal:
provide a notation that is readily understandable by all business users,
from the business analysts that create the initial drafts of the processes,
to the technical developers responsible for implementing the technology that will perform those processes, and finally,
to the business people who will manage and monitor those processes.

4. Basic Process Components
Processes are: A set of Activities and Tasks, which are performed by Participants in Roles, organized in a particular Sequence, directed and measured by Time and Events / Triggers
Activities / Tasks A single unit of work, can be performed by a person or system
Participants People or systems that provide input to, or perform work steps within a process
Roles A layer of abstraction that creates the link between participants and activities / tasks
Sequence The logical order in which work steps are performed
Time Average or desired durations for work items
Events / Triggers Occurrences that cause a process to start, direct a process sequence, or cause a process to end

5. Basic Process Components
In order to prevent the need for a VERY large sheet of paper, we create a process hierarchy that allows us to compartmentalize and focus on specific process segments
Our process hierarchy will be the following:
Cycle
Process
Subprocess
Activity
Task

6. Basic Process Components
A basic set of symbols have been built into the Visio template
These symbols are compliant with the Business Process Modeling Notation (BPMN) standard, managed and supported by the Object Management Group

7. Swimlanes
Swimlanes provide a means to show who is responsible for specific work
Events and controls may appear in any swimlane

8. Visio Template Overview

9. Example Quoting Process

10. Questions?