1. Julie Neenan & Marie Lancaster
A practical approach to using Business Process Mapping (BPM) in libraries
Julie Neenan & Marie Lancaster

2. Schedule Introduction & Definition What we did & why?
Illustrative examples
Lessons learnt / impact
Practical task – your turn to try!
Further reading

3. What is Business Process Mapping?
A method of illustrating the sequence of steps or activities that deliver an output or achieve a business goal. e.g. reserving a book.

4. What we did in Tech Services?
Training with ‘Business Improvement Services’ (BIS)
4 sessions over a month
Using real life LMS examples
Included peer review and homework

5. Why?

7. Example: cup of tea anyone?

8. How to make a Cup of Tea

9. Stage 1……

10. Stage 2……

11. Stage 3……

12. Stage 4……

13. What can a map show us?

14. What was the impact?

15. “[useful] to help explain our processes to other colleagues”
“it enables you to stop and think about your processes .. and the visual element makes it easier to identify overlaps”
“[useful] to help explain our processes to other colleagues”

16. “the start of a culture shift in Tech Services”
“…we can map our aspirational processes to ensure that we continue to review and improve”
“the start of a culture shift in Tech Services”

17. “The group experience … was valuable
“The group experience … was valuable. It encouraged us to support each other … and helped raise awareness of each other’s working practices and how they fit together”

18. Over to you: bake us a cake!

19. Practical Task
Spend 5 minutes noting down the steps you would take in order to bake a cake for a loved one’s birthday, with start and end point
Then… turn to your neighbour …spend 10 minutes discussing your approaches and mutually agree on the process to bake a cake. Map it on the paper provided.

21. Further information / reading
Process Consultant – YouTube Channel:
Business Process Model and Notation (BPMN):
Contact:
Julie Neenan Marie Lancaster
@JulieNeenan @GingergalWales