2. Who We Are High Quality Solutions Oriented Our People Our Vendors
Puts our focus on product performance‐ Hand select products that are
proven to meet or exceed OEM yields
Solutions oriented
We listen dealer concerns about meeting their service goals (OEM not meeting expectation)
Opportunity to exceed the current expectation by developing solutions with our customers.
Our people
Sales is directly tied to product development so customer concerns are heard
You are the source of great ideas
working closely with partner dealers guides product development,
we’re willing to get out there and work one‐on–one with dealers
Our vendors
Form long‐term relationships with our vendors that allow for special projects and
influence on product development

3. Six-Sigma Processes ISO standardization?
Anyone familiar with 6 Sigma and how it differs to ISO standardization?
Both measure the ability to repeat a process but 6 Sigma goes beyond…
What is 6 sigma?
It was developed by Motorola in 1986.
Jack Welch made it central to his business strategy at General Electric in 1995
Techniques and tools for process improvement
Continuous efforts to achieve stable and predictable process results
What does this mean to you?
Driving efficiency
In house testing, for example
Identify defects and errors to minimize variability in manufacturing
Quality management

4. Quality Focused Product success (failure) rates:
All products: 99.87% (.13%)
Toners: 99.82% (.18%)
Drums: 99.86% (.14%)
Upper rollers: 99.83% (.17%)
Drum units: 98.44% (1.56%)
Waste toner bottles: 99.99% (.01%)
So what?
OEMs measure their success rates when determining the yield value for parts and supplies.
Some will put a specific number, like 1.5% and give you a discount to compensate (Ricoh)
Some will warranty the product if it doesn’t reach a certain % of the yield they stated
Or they may simply warranty only high dollar items
Talk about success rates
Over 99.8%!!
Less than 2 tenths of a percent failure overall
Our lowest success rate is 98.4% on one of our best value categories
We’re not perfect, but we’re always trying to improve.

5. History Where Did We Start? Where Are We Today?
2016: Over 1,500 copier parts and supplies
2009: Released first color drum unit
2007: Released color toner
Where Did We Start?
Founded in 1983 as a copier parts company and have continued to remain copier centric
2002- Launched our first high performance monochrome toner Image Runner 330/400 better efficiency than OEM
2007- Released Color Toner—We were late to market here, but if you remember the compatible color toners from years ago you remember they didn’t perform. That’s not us. Our products perform, so we waited until we developed color toner that met our standards. Some things are worth the wait.
2009- After 10 years of monochrome drum unit rebuilding, we released our first color drum unit.
Where Are We Today?
2016- over 1500 items, all selected to bring dealers the best value in copier parts and supplies
2002: Launched first monochrome toner line
1983: NA Trading and Technology is founded

6. The Recycle Program
Reduce electronic waste in local landfills New life for quality products Remanufacturing exclusively in Minnesota
How many of you advocate that you have a Green Initiative?
We looked at your websites and found that most companies in this room advertise some sort of green initiative
We can help you improve your participation in reducing electronic waste in your community
6 of you are actively utilizing our Recycle Program
(Inexplicably, a couple of you actually participate in our Recycling Program but don’t promote your environmental stewardship online. That strikes us as a missed opportunity.)
There are about 30 different types of drum units and image units that can have a second life if you participate in recycling your cores
Great program!
We do our part in covering your shipping costs back to our facility in MN. where, we are also doing the remanufacturing
Other programs may ship their cores to other countries for remanufacturing which increases theuse of fuel for the transportation and takes away jobs here in the US.

7. Eligible Products Canon 0388B003AA, GPR-22 / Drum Unit
2772B004AA, GPR 34/35 / Drum Unit: Black
2773B004AA, GPR-39 / Drum Unit: Black
2776B004AA, GPR-30 / Drum Unit: Black
2777B004AA, GPR-30 / Drum Unit: CMY
2778B004AA, GPR-31 / Drum Unit: Black
2779B004AA, GPR-31 / Drum Unit: CMY
*2781B004AA, GPR-32/33 / Drum Unit: CMY
4793B004AA, GPR-42/43 / Drum Unit: Black
*6370B004AA, GPR-46 / Drum Unit: CMY
*8520B003AA, GPR-51 / Drum Unit: Black
*8521B003AA, GPR-51 / Drum Unit: Cyan
*8522B003AA, GPR-51 / Drum Unit: Magenta
*8523B003AA, GPR-51 / Drum Unit: Yellow
*8528B004AA, GPR-53 / Drum Unit: CMYK
Bold indicates $10 credit available. *Newly eligible for recycling

8. Eligible Products (cont.)
Konica
A0DE02F, IU211K / Drum Unit: Black
*A2XN0RD, DR-512K / Drum Unit: Black
*A2XN0TD, DR-512 / Drum Unit: CMY
*A3GP01D, IUP-22K / Imaging Unit: Black
*A3GP06D, IUP-22Y / Imaging Unit: Yellow
*A3GP0CD, IUP-22M / Imaging Unit: Magenta
*A3GP0HD, IUP-22C / Imaging Unit: Cyan
DR-305, / Minolta Drum Unit
DR-310, / Drum Unit
*Newly eligible for recycling

9. Eligible Products (cont.)
Ricoh
B , B / Drum Unit: CMY
B , B / Drum Unit: Black
B / Drum Unit: CMY
B / Drum Unit: Black

10. What We Do For You Drive Your Service Profitability and Efficiency
Great selection of high- value products
Solutions to common technical problems
Time is money!
Great selection of high value products such as:
Drums, drum blades, fuser parts, feed rollers, cleaning rollers and webs, maintenance
kits, power conditioners, technician supplies and tools
(exit watch image)
Also includes Innovative Products (insert images to right):
Wire harness
Drum unit conversion chips
Both convert black drum units to color for easy savings
and easy inventory management
GPR‐30/31 Universal Drum Unit
(exit product images)
Solutions to common technical problems (insert some images to right):
Stainless steel end fences and paper drawer brackets , ,
Drawer repair kit
MP4500A toner-a solution to polluted developer and mag rollers

11. Your Partner
A team approach to problem solving Focus on First Call Effectiveness Keep lines of communication open
A team approach to problem solving
Partnerships with our customers allow us to find timely innovative solutions to any challenges they may face
Focus on First Call Effectiveness
We help our partners eliminate unnecessary service calls and reduce service costs
Keep lines of communication open
We value any and all feedback- we want to hear from you

12. What We Do
Develop and create new products in-house Competitive Advantage
Develop and create new products in‐house
Common items: Drum units and toner
Benefits: Product oversight –cuts down on development time and… Gives us direct control of our quality
Being born out of a dealership, we were very cautious about how we approached getting into the toner business. For the first 19 years we avoided it completely until we had the right vendor relations to meet those expectations.
Today we are faster to market and since we manufacture on the premises, we have control over manufacturing time
Competitive Advantage: We also offer a broad selection of typical high consumable parts and supplies to maximize your opportunities and make you more competitive in your marketplace!

13. The Right Choice
Carry most major brands Products are engineered and manufactured to meet highest standards Available at an affordable rate designed to reduce cost-per-copy
Carry many major brands of parts and supplies
A convenient place to find savings for all the copier brands you service as well as the popular brands of tech tools and supplies required to do the job right.
Products are engineered and manufactured to meet highest standards
You expect the parts and supplies going into your machine to be reliable, and that can only happen by using products that you know are designed to meet the highest standards
Available at an affordable rate designed to reduce cost-per-copy
If it doesn’t improve your bottom line, then we don’t sell it. Only the products that meet both our quality and savings standards make it into the catalog

14. Savings Analysis Drums and Drum Units Toner and WTB Supplies
Copier Parts
Star Products
As your business partner we can help you identify areas where we can benefit you.
We break up the analysis into 4 main product segments.
Drums and Drum Units
Toner
Parts
Star Products
Story about how we have impacted the dealer in the example (shown in next slide)

15. 2015 Savings Real dealer analysis 20 tech Ricoh dealer
Primary savings is toner
Secondary is the Star Products
Drums/drum units
Total Spend: 252K
Toner: 143K 32%
Drums: 73K 25%
Parts: 36K 33%
Parts

16. 2016 Savings Pace Real dealer analysis 20 tech Ricoh dealer
Primary savings is toner
Secondary is the Star Products
Drums/drum units
Total Spend: 252K
Toner: 143K 32%
Drums: 73K 25%
Parts: 36K 33%
Parts

17. First Steps
Connect With One of Our Product Specialists Conduct a Savings Analysis Follow-up with a Meeting
Connect with one of our Product Specialists
Each account has a product specialist assigned that is looking to learn more about your business
Follow-up with a meeting
We’d love to sit down with you and your service department to better understand all of your goals and needs
Conduct a Savings Analysis
Send us your: Top 100 copier toner SKUs
Top 200 parts SKUs

18. Product Performance Meetings
Rainmakers
Identify symptoms and possible causes of product failures
Brainstorm possible solutions
Analyze costs/benefits
Rainmakers
We partner with technicians and buyers to get feedback and ideas from the people on the front lines, so to speak. Then we develop solutions to common problems based on that feedback. This process allows us to develop products that will improve technician efficiency and reduce your cost-per-copy.
Example: Waste toner bottles with plug.

19. New Products Canon Color Toner Advance C2020 and C2225 (GPR36)
Toner Advance 4040 and 4245 (GPR42 and GPR43)
Fixing Film Units Advance C5030 and C5235 (GPR30/31)
Waste Box Advance C7055, C7260, C9065, C9280
Universal Toner ImageRunner 1730 and Advance 400 (GPR39, GPR48)
Universal Drum Unit Advance C5030 and C5235 (GPR30/31)
Try to move through these fairly quickly
Last year we offered this group a peak at some products we were developing … Today most of those products are available.

20. New Products (cont.) Konica Minolta Color Toner Bizhub C224 (TN321)
Universal Color Toner Bizhub C220, C280, C360 (TN319/TN216)
Toner Bizhub 36, 42 (TN415)
Kyocera
Toner Ecosys M3040, M3540, FS2100 (TK3102)
Toner Ecosys M3550, FS4200 (TK3122)
Toner Ecosys M3560, FS4300 (TK3132)
Toner FS3040 (TK352)
Toner FS6525, FS6530, TASKalfa 255 and 305 (TK477)
Launched in the past 12 months

21. New Products (cont.) Ricoh
Color Toner MPC3002, MPC3502 and MPC4502, MPC5502
Color Toner MPC2503, MPC3503 and MPC6003
Toner MP301
Paper Tray Repair Solution MPC2551

22. New Products (cont.) Sharp Cleaning Web MX-M503, MX-4501
Cleaning Web MX-M623, MX-M753
Cleaning Web MX-M850, MX-M950, MX-M1100
Organic Drum MX-850, MX-950, MX-1100
Organic Drum MX-3100
Toshiba
Waste Toner Box eS5540c (TB-FC55)

23. In Development
More color toners More black and color drums and drum units Innovative Solutions

24. Benefits of NA Trading and Technology
We offer quality products Customers realize significant savings We keep original manufacturers honest