1. Highlights of 2013/14 Sarah Dugan, CEO Annual General Meeting
9 July 2014

2. Our Board

3. Our Services Community Care Service Delivery Unit
- Wyre Forest Locality
- Redditch & Bromsgrove Locality
- South Worcestershire Locality
Adult Mental Health Service Delivery Unit
Children, Young People & Families Service
Delivery Unit
Specialist Primary Care Service Delivery Unit
Service for People with a Learning Disability

4. Our Strategic Objectives
We will always provide an excellent patient experience
Our services will always be safe and effective
We will work in partnership to improve the integration of health and care
Our organisation will be efficient, inclusive and sustainable

5. We will always provide an excellent patient experience
Strengthened engagement with patients, public and 11,500 members
Locality Forums continue to influence and support thinking
Youth Board Established
Service success – Eg. Admiral Nursing 10 years anniversary
Friends and Family Test introduced
Complaints and compliments:
Number of complaints in 2013/14 = 283
Number of compliments received in 2013/14 = 2,463 (2,208 in 2012/13)
Service specific feedback – 93% of stroke patients satisfied (Community Stroke Team 2013)

8. Our services will always be safe and effective
Royal College of Psychiatry national accreditation of Mental Health services (AIMs) – Holt, Cromwell House, Hadley, Harvington, HillCrest, Keith Winter Close, Crisis and Home Treatment Teams
Positive external assurance – 24 external assessment visits in total including 8 visits from CQC (Note : HMP Oakwood)
Clinical awards e.g.- Early Intervention in Dementia service won the National Innovation Award
Continued development of CAMHs pathway
An enhanced community service for people with a learning disability experiencing a crisis
Detailed and ongoing action programme ensuring all learning from local and national reports on quality and safety are embraced
New incident reporting system ‘Ullysses ‘ implemented

9. We will work in partnership to improve the integration of health and care
Well Connected – Agreed 2020 vision –
“You plan your care with people who work together with you to understand you and your needs,  allow you control and  co-ordinate and deliver services that support you to achieve the outcomes important to you”. 
Integrated Mental Health and Learning Disability services in collaboration with WCC
Collaboration with WAHT for example on Urgent Care and Paediatrics
Collaboration with CCGs – including care home in reach, enhanced care teams, admission avoidance schemes,
Collaboration with GP providers – including virtual wards and medical cover in community hospitals
Collaboration with HM Prisons to develop and enhance offender health care.

10. Our organisation will be efficient, inclusive and sustainable
All statutory finance duties met
Unqualified opinion on the accounts
£15m efficiency released over 2 years
All key performance targets achieved
Contractual duties met including CQINN
SMART programme commenced
Effective Programme Management Office function
IT Strategy and programmes to support progressed

11. Estates Strategy
Community Treatment Hub, Princess of Wales Community Hospital

12. Estates Strategy
New Haven, Princess of Wales Community Hospital

13. 2013/14 - a year of strong sustained performance
Some highlights :-
Reduced the length of stay in Community Hospitals despite taking on more cases
Achieved the C Diff measure despite being set a challenging target by NHS England - evidence of work of Control of Infection Team
18 Weeks Referral to Treatment target achieved across all areas
Met the targets for CPA Reviews in mental health services
Performance against Accommodation & Employment for people with mental illness maintained despite challenging economic climate
Appraisal and mandatory training rates in the % range

14. Looking Ahead
We have identified a series of work programmes that focus on achieving the aim of providing people with high quality, safe care in the right place, first time.
These are:
Sub – acute care in the community – strengthening the role of community hospitals, increasing acuity of patients that can be safely managed in the community hospitals and establishing a more integrated model of care
Right place, first time – development of integrated community teams serving a neighbourhood
Older Adult Mental Health
Adult Mental Health
Children, Young People and Family Services
The further development of integrated services including Health and Social Care integration