1. Key Performance Indicators – A Review

2. Receiving Carrier turn time
KPI Library
Receiving
Carrier turn time
Track the percent of suppliers who come in within the time limit of their appointment
No. of pallet unload per hour
No. of pallets put-away per hour
No. of containers and trucks unloaded
No. of receipts unloaded in time
Dock to stock cycle time
Total no. and value of damages and shortages received carrier-wise
Receiving priority
Receiving accuracy

3. General warehousing receiving and storage
KPI Library
General warehousing receiving and storage
Unload movement productivity
Throughput volume
Volume received
Volume dispatched
Percent of activity by day – in terms of the orders received and shipped and the number of cases received and shipped
Inventory accuracy
On hand inventory vis-à-vis contracted pallet space
No of pallets stored
Stock loss
Warehouse damage costs (recov’ble and non-recov’ble)

4. General warehousing receiving and storage (contd.)
Warehouse damage in terms of cases
Bay status accuracy
Capacity utilisation of warehouse space
Cycle counting
Depot stock availability index

5. Order fulfillment Replenishment productivity
KPI Library
Order fulfillment
Replenishment productivity
Picking productivity (case or pallet)
Picking accuracy
Case fill
Pick by Area
Pick by Priority
Daily line Analysis
Emergency Order Analysis
Percentage of lines picked by time period

6. Despatch and delivery Percent of deliveries dispatched on time
KPI Library
Despatch and delivery
Percent of deliveries dispatched on time
On time delivery to customers
On time despatch
No. of cartons despatched
No. of case pick instances
No. of unit pick cases
Cubes per hour loaded
No. of containers loaded for despatch
Number of orders left on dock/no show
Ship out productivity (plt/hr)
Full load utilisation
Vehicle utilisation

7. Despatch and delivery (contd.)
Lane analysis
No. of late shipments
Invoicing performance
Late Arrivals & late departures
Full load utilisation
Underload despatches
Warehouse Stockholding
POD returns
Truck Placement Efficiency
Despatch Efficiency
PDP Compliance
CRS Status

8. Costs Total costs vis-à-vis Variable costs
KPI Library
Costs
Total costs vis-à-vis Variable costs
Logistics cost – in terms of VA revenue
OT revenue and core revenue
Cost per case
Cost per pick

9. SHE & others Labour hours (split into overtime & normal)
KPI Library
SHE & others
Labour hours (split into overtime & normal)
Percentage of Action messages responded to within 24hrs
System reliability
Defects per Million
No. of complaints and incidents
QAC rating
No. of accidents
No. of days accident - free
Safety Initiatives

10. SHE & others (contd.) Worker’s compensation claims
Responsiveness & Flexibility of Exel’s team
System Uptime percentage
Customer Satisfaction/Orientation
Regulatory compliance
Sickness and absence
Responsiveness
Sales Skewness

11. Finance Actual sales Budgeted sales Banking efficiency
KPI Library
Finance
Actual sales
Budgeted sales
Banking efficiency
Total labour expenses
Cost of secondary transportation
Cost of overheads including manpower

12. THANK YOU