2. What Is a Project?
Projects versus Operations
Stakeholders

3. Skills Every Good Project Manager Needs
Communication Skills
Organizational and Planning Skills
Budgeting Skills
Conflict Management Skills
Negotiation and Influencing Skills
Leadership Skills
Team-Building and Motivating Skills

4. Organizational Structures
Functional Organizations

5. Organizational Structures
Projectized Organizations

6. Organizational Structures
Matrix Organizations

7. Scope Statement
Collecting Requirements (Interviews, Focus groups, Facilitated workshops, Group decision making techniques, Questionnaires and surveys, Observations, Prototypes)

8. Documenting Requirements
Business need for the project a NN nd why it was undertaken
Objectives of the project and the business objectives the project hopes to fulfill
Functional requirements
Nonfunctional requirements
Quality requirements
Acceptance criteria
Business rules
Organizational areas and outside entities impacted
Support and training requirements
Assumptions and constraints

9. Writing the Project Scope Statement
Product s NN cope description
Product acceptance criteria
Project deliverables
Project exclusions
Project constraints
Project assumptions