1. Environmental Health Management (EN481)
Numfon Eaktasang, Ph.D.

2. Quality Standards

3. Quality Standards
Quality Control (QC) is a procedure or set of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. 

4. Quality Standards
Quality Assurance (QA) is defined as a procedure or set of procedures intended to ensure that a product or service under development (before work is complete, as opposed to afterwards) meets specified requirements.

5. Quality Standards
Quality Management (QM) is the act of overseeing all activities and tasks needed to maintain a desired level of excellence.
This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.
It is also referred to as total quality management (TQM).

6. Quality Standards
Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.
TQM can be applied to any type of organization.

7. International Standard and Organization (ISO)
ISO Quality management
ISO Environmental management
ISO family of standards provides practical tools for companies and organizations of all kinds looking to manage their environmental responsibilities

8. Thailand International Public Sector Standard Management System and Outcomes: PSO
Public Sector Management Quality Award (PMQA)
Department of Health
Environmental Health Accreditation (EHA)

9. Environmental Health Accreditation (EHA)
Environmental health service in local authorities
Local performance assessment : Self-assessment
Evaluation
Certificate of quality assurance

10. EHA Process Quality management system Self-assessment External audit/
Department of Health
Implement the guideline
Monitor/Review
Action: PDCA
Policy guideline

11. Assessment Process

12. Self Assessment Standard Standard Actual Status Actual Status
Reduce Gap
Standard
Actual Status
Gap

13. EHA Standard

14. I. Leadership
Leadership

15. I. Leadership Environmental health issue Vision: environmental issue
Public policy: environmental
Long/short-term objectives
Communication: policy to action
Social responsibility
Ethics

16. 2. Strategic Planning

17. SWOT Analysis

18. 3. Customer or Stakeholder
Public hearing
Recommendation-evaluation and improvement
Networking
Community participation
Standard service

19. 4. Measurement, Analysis and Knowledge Management
Environmental database
Information access
Knowledge management
Implementation

20. Knowledge Management

21. 5. Workforce Human resources management Increase the competency
Appropriate of evaluation system

22. 6. Operational
Standard operating procedure (SOP)
Reduce error

24. Environmental Health Issues
EHA 1000 Food sanitation system EHA 2000 Water quality management system EHA 3000 Excreta management system EHA 4000 Waste management system EHA 5000 Occupational health EHA 6000 Nuisance control system EHA 7000 Disaster preparedness and response EHA 8000 Health impact assessment EHA 9000 Public health law and regulation

25. 19 Categories

26. 7. Results
Increase quality management of environmental health service system
Reduce environmental health risk factor in community

27. Issue: Waste management SOP: Hazardous waste management
Certificate
EHA xxxx : yyyy
EHA 4002 : 2016
Issue: Waste management SOP: Hazardous waste management
Year: 2016
Issue
Year
SOP
EHA 1000 Food sanitation system
EHA 2000 Water quality management system
EHA 3000 Excreta management system
EHA 4000 Waste management system
EHA 5000 Occupational health
EHA 6000 Nuisance control system
EHA 7000 Disaster preparedness and response
EHA 8000 Health impact assessment
EHA 9000 Public health law and regulation

28. Environmental Health Accreditation (EHA)
Quality Management
PMQA
Quality
Method
Standard
Outcome
SOP
EHSS
PMQA: Public Sector Management Quality Award
SOP: Standard Operating Procedure
EHSS: Environmental Health and Safety Services

29. Thank you!!