Download presentation
Presentation is loading. Please wait.
1
Claudia Harrier The Vancouver Clinic
Handing Over the Reins Claudia Harrier The Vancouver Clinic
2
Hitting the Trail ”Come along boys and listen to my tale,
I'll tell you of my troubles on the old Chisholm Trail. Come a ti yi yippee, come a ti, yi, yea."
3
Benefits of Training Bennett: "We were furnished hosses that, in lots of cases, knowed more about cow work than some of the fellows in the saddle.”
4
The Benefits of L.I.S. Training
Increase the numbers of “holders of the knowledge” Provide “back-up” coverage Improve trouble-shooting Ensure that all staff have the LIS tools they need Instill confidence in staff Decrease errors Increase efficiency Gives “ownership” of LIS to the staff Receive suggestions for improvements Increase understanding of system’s capabilities
5
The L.I.S. Trail Crew Trail Boss--LIS Administrator
Ramrod--LIS Support Analyst Drovers--Technical Staff Cowpunchers--Phlebotomy Staff Pointer--Pathology Coordinator Wranglers-Pathology Technical Staff Swing Riders-Pathology Support Staff Buckaroos-Pathologists
6
Choosing the Trail
7
Choosing the L.I.S Training Trail
Formal Training at SCC Time-consuming Expensive On the Job Training Important omissions Misinformation Customized Training using SCC and In-House Resources Consistent Information Documented Training Reviewable
8
Training the Trail Boss
If the new LIS Administrator has no previous LIS Administration experience and is going to be the “solo” LIS Administrator, ---the IDEAL would be 6 months of training.
9
Developing the Training Schedule-1 System Design
Training Material Format Time Required SoftLab Design I Manual (On-Line) 2 weeks SoftLab Design II SoftMic Design I SoftMic Design II
10
Developing the Training Schedule-2 SoftPath
Training Material Format Time Required SoftPath Training Manual (On-Line) 2 weeks SoftPath Templates Manual (On- Line)
11
Developing the Training Schedule-3 LIS Administration
Training Material Format Time Required LIS Administrator Manual (On-Line) 2 weeks SoftPath Transition to LIS 2 days
12
Developing the Training Schedule-4 Star/SQL/Access
Training Material Format Time Required SCC Star/TMS Manual (On-Line) ½ Day SCC SQL Reports Manual (On- Line) 2 Days Access Training Manual
13
Developing the Training Schedule-5 Super User/End User
Material Format Time Required Super User/End User Training Module 1 PowerPoint (On-Line) ½ Day SoftLab Super User/End User Training Module 2 SoftLab Super User/End User Training Module 3
14
Developing the Training Schedule-6 Upgrade
Training Material Format Time Required SoftLab MU Upgrade I-Train On-Line 2 Days SoftMic MU Upgrade SoftPath 4.4 MU2 Upgrade
15
Developing the Training Schedule-7 Daily Tasks
Training Material Format Time Required Daily Tasks--Client Defined In-House Trainer 5 Days Call List Phlebotomy Status Printer Check Interface Check Orders Released in Error Reference Lab Not Posted Reference Lab Cultures Reference Lab CytoPath Panic Result Report Modified Result Report Absurd Result Report Existing Report (*err*) SoftVisor Check To Be Collected (Epic) Results in Progress (Epic) Misc Test Charges (Epic)
16
Developing the Training Schedule-8 As Needed Tasks
Training Material Time Required As Needed Tasks--Client Defined In-House Trainer 5 Days Resulting Worklist Restart Interfaces Instrument Loadlist Instrument Download Instrument Error Tx Table Instrument Setup & F5 Tx Interface Trace HL7 Message View Audit Trail QC New Lots QC New Controls SoftMic New Card SoftPath New Staff SoftPath Billing
17
Developing the Training Schedule-9 Help
Training Material Time Required Help HelpStar (In-House) Decision Support (In-House) In-House Trainer SCC Star/TMS Knowledge Base Ask the expert SNUG Panel of Experts 5 Days
18
Developing the Training Schedule-10 Trouble-shooting
Time Required Staff Support Trouble-shooting In-House Trainer Set your Time—the more the better Staff Access Interface Messages Staff Errors
19
Developing the Training Schedule-11 Periodic Tasks
Monthly Tasks Reports: Phlebotomy Reports QC Review Tests/month &tests/day Semi-Annual Tasks Instrument IF Validation Calculation Validation Linearity Validation Annual Tasks Fax Security Validation
20
Developing the Training Schedule-12 Setup Tasks
Multisite Test Maintenance Tube Wards Doctors Other Fields
21
Developing the Training Schedule-13 Security Tasks
User/Security: User Setup Roles Permissions Reset Password Inactivation
22
Developing the Training Schedule-14 Applications/C.E./Cerification
Continuing Education Certification Excel Word Access PowerPoint SQL SCC Webinars SNUG QLI (ASCP)
23
LIS Support Analyst On the job training with special attention to the Design Manuals On-line Training Continuing Education SNUG Laboratory Technical Staff End User Training Worklists Instrument Interfaces Call List Special Training for Microbiology Staff
24
Phlebotomy Staff End User Training with special attention to the tasks required by phlebotomy Pathology Coordinator SoftPath Design SoftPath Template Design SNUG Other Pathology Staff End User Training
25
The Checklist
26
Acknowledegement A thank you to Jay Bosch from Beaver Dam, Wisconsin for inspiring this presentation and for his donation of materials.
27
The Round-Up Put your own brand on the training
Get good horses—SCC applications Use your lasso—keep everyone going the same way. Hand over the reins!
Similar presentations
