1. TRAVEL IN COMFORT. GET THERE ON TIME.
Mike La Malfa, Marrakech,
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2. Agenda Vision / mission Facts & figures Strategic business areas
Catering
elvetino AG: values and culture
Agenda.
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3. "elvetino is the most successful provider of food on the move, both at stations and
on trains."
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Our vision.
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4. "With its distinctive, competitive catering services on trains and at stations, elvetino increases customer satisfaction at the minimum possible cost to its commissioning client."
Our business mission is:
to deliver distinctive on-train catering services based on customer needs and with a balanced cost-benefit ratio
to deliver competitive, high-quality convenience foods in catering outlets at heavily-used stations
to operate flexible, cost-neutral logistics for catering services at stations and on trains
to operate at a profit, thus reducing SBB's contributions to operating costs
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Our mission.
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5. Facts & figures
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6. Facts & figures Wholly-owned subsidiary of SBB
Sales of CHF 75 mn (€ 61 mn )
Operations in four European countries (CH/DE/FR/IT)
1150 employees throughout Europe
Head office in Zurich, branch office in Paris
101 dining cars, 32 TGV bistro cars, 121 snack trolleys, 15 take-away outlets
Organiser of special events using historic trains (charters)
Highight EU countries where we operate.
It might also be interesting to read how many different nationalities we have (no idea whether we're allowed to publish that).
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7. A century of rail catering services
1903
Formation of the Swiss Dining Car Company (SSG)
1910
First dining cars introduced
1949
Snack trolley service launched for trains with no dining cars
2000
Name changed from SSG to Passagio Rail, Autogrill Group
2003
SBB acquires 100% of Passaggio Rail and changes its name to elvetino AG
2009
Launch of at-seat service on the TGV Lyria between Paris and Geneva
2010
Catering on TGV Lyria services between Switzerland and Paris
2011
Franchising contract with Segafredo Zanetti in Switzerland
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8. Organisation chart Organisation chart | Organigramme
elvetino • AD M Organisation chart | Organigramme | valid from: - valable à partir du: August Août 2013 • Authorised by - Validation:: QB • VS - NC: Internal
Organisation chart | Organigramme
Job titles, names, photos | Les rôles, noms et portraits
Executive Board | Direction de l’entreprise
CEO
Strategic purchasing | Achat stratégique
Chief Quality Officer | Chargé de la qualité
Wolfgang Winter
Marketing, Communication &
Public Relations
PA to the CEO
Daniela Sulser
CFO
ICT
Rolf Nessler
Quality, Safety, Risk, Environment |
Qualité, Sécurité, Risque, Environnement
QSO / SO / HGO / FSO / CIPO / RICO
Martin Scheuchzer
MHR
Stefan Wettstein
COO, SBB Rail Catering |
Restauration ferroviaire SBB/CFF/FFS
Deputy CEO | Remplaçant CEO
Michelangelo La Malfa
COO, TGV Rail Catering |
Restauration ferroviaire TGV
Director | Directeur elvetino France
Acting Head: Michelangelo La Malfa
COO Stations (Station Catering|
Restauration à la gare)
Vacant | Vacant
Acting Head: Wolfgang Winter
Organisation chart

9. Business units.
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10. The business units. Strategic business units National
On-board services for and on behalf of third parties
*Only on the IC 2000
International
Stations
Directly managed by elvetino AG
Dining cars
Bistro cars
Snack trolleys
First-class service IC
ICN EC IR
TGV Lyria
TGV SVI
Segafredo
7 shops, 4 mobile outlets selling drinks and snacks
Berne, Geneva, Lausanne, Winterthur, Yverdon, Zurich main station, Zurich Hardbrücke
SBB Lounge
Zürich main station
The business units.
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11. Catering. Replace photo (outdated)
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12. Catering for European rail companies – proof of our success.
Provision of SBB fleet catering services
Winner of international rail catering contracts
Winner of station catering contracts
Expertise in catering for a cosmopolitan clientèle in Europe
Strong market positioning means a good cost-benefit ratio and top- quality products
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13. Our catering partners
Dining cars, bistro cars, snack trolleys, charters, lounges Integrated service, bars, at-seat service, charters Snack trolleys, charters
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14. Values and culture. We practise our values.

15. Freshness: Our on-train food is fresh and tasty
Customers
Freshness: Our on-train food is fresh and tasty
Quality: We practise quality
Hospitality: We practise customer orientation
Customer satisfaction: We keep our promises to customers
Experience: Catering at home on the move
Employees
Punctuality: We are always punctual
Service quality: Continuous employee training
Hospitality: We treat our employees the way we would want them to treat us if we were customers
Customer satisfaction: Satisfied employees make for
satisfied customers
Experience: Employees should feel at home in the company
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16. Thank you for your attention!
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