1. Georgia Department of Revenue
Advanced Leadership Program
Commissioner Lynne Riley
FMC 2016

2. Georgia Department of Revenue
2015 Collected $26.4 billion gross tax revenues
1200 Employees
11 Regional Offices
11 Divisions
Taxpayer Services
Motor Vehicle
Processing Center
Special Investigations
Information Technology
Legal Affairs & Tax Policy
Alcohol and Tobacco
Administration
Audits & Compliance
Local Government Services
Tech Savvy
Georgia Department of Revenue

3. Georgia Department of Revenue
MISSION
The mission of the Department of Revenue is to administer the tax laws of the State of Georgia fairly and efficiently in order to promote public confidence and compliance, while providing excellent customer service.
CORE VALUES
Customer Service
Operational Efficiency
Employee Engagement
Georgia Department of Revenue

4. The Advanced Leadership Program is Created!
The Georgia Department of Revenue (DOR) recognized the need to develop a leadership talent program.
DOR implemented a Succession Planning Program in 2009.
In 2013 approximately 38% of DOR Managers and Supervisors were eligible to retire.
The purpose of the Succession Planning Program was to develop employees who indicated high leadership potential.
The Succession Planning Pilot Program concluded after 18 months.
As a result, DOR created an Advanced Leadership Program.
Georgia Department of Revenue

5. Participation in the Advanced Leadership Program (ALP)
ALP is open to all DOR employees who express an interest and have demonstrated the potential to be a candidate for future leadership positions within the agency.
The successful candidate:
Must be a current, regular employee.
Must have no formal disciplinary actions within the last 12 months.
Must have an overall 3.0 “Successful Performer” rating on the most recent review.
Must have a high school diploma or GED, Bachelor’s degree is preferred.
Georgia Department of Revenue

6. Learning and Development
Formal Training
Classroom, Self Study, Seminars, Workshops, DOR Management Academy
Acting Assignments
Shadowing Assignments
Special Projects
Individual and Team
Georgia Department of Revenue

7. Georgia Department of Revenue
Assignments
Short Term Assignments
3 to 5 days
Backfill for Supervisor and Manager’s positions i.e. vacations and attending conference, etc….
Long Term Assignments & Special Projects
2 to 6 months
Motor Vehicle Division Process Analysis
Processing Center Forms Updates
Compliance Division Training Manuals
Income Tax Resolution section Training Program
Departmental Quarterly Newsletter
Georgia Department of Revenue

8. Georgia Department of Revenue
Application Package
A completed application signed by their Division Director
Two reference forms in sealed envelopes. One reference must be from their current supervisor and the other may be from anyone at DOR.
A completed and signed State of Georgia employment application.
Essay questions (2) based behavioral criteria
Georgia Department of Revenue

9. Georgia Department of Revenue
Developmental Tiers
Tier 1 – Open to EL/WL/AL level employees who aspire to become supervisors.
Tier 2 – Open to Supervisor level employees who aspire to become managers.
Tier 3 – Open to Manager level employees who aspire to become directors or assistant directors.
Georgia Department of Revenue

10. Time Commitments Tier 1 – up to 3 days per month
Georgia Department of Revenue

11. Georgia Department of Revenue
ALP Participation
96 applicants
Number selected
Tier
Tier
Tier
Total selected 54
135 applicants
Number selected
Tier
Tier
Tier
Total selected 51
Georgia Department of Revenue

12. Georgia Department of Revenue
Job Promotions
2015 – 2016 YTD
Tier
Tier
Tier
Total 30 promotions
55% of participants were promoted
Tier
Tier
Tier
Total 9 promotions
16% of participants were promoted to-date
Georgia Department of Revenue

13. Georgia Department of Revenue
Feedback & Evaluation
Individual meeting debriefs with ALP Committee
Participant Surveys
Acting assignment feedback
Participant and Shadow
Georgia Department of Revenue

14. Frequently Asked Questions
Can I expect a promotion or a salary increase based on my participation in the program?
Will the Department pay for travel associated with program activities or assignments?
What am I supposed to do on these Acting Assignments? I have never supervised/managed/worked in that division before?
How will I be evaluated in this program?
Georgia Department of Revenue

15. Georgia Department of Revenue Other Employee Engagement Programs
Leadership Mentoring
Leadership Conference
Department of Revenue Management Academy (DORMA)
Great Promise Partnership
Employee Action Team (EAT)
Employee/Manager of the Month
Annual Rewards and Recognition Ceremony

16. Leadership Mentoring Program
The Leadership Mentoring Program is designed to provide better career progression and developmental opportunities for our employees.
Employees are paired with Senior Level Managers to help them along the way. 
Leadership Mentoring Program began in 2007
172 Pairs (86 Mentors & 86 Protégés)
Anyone at any job level may participate
Time allotted is not to exceed 2 hours per month during standard work hours.

17. Leadership Conference
This Annual 2 day offsite Conference includes 225 DOR Managers and Supervisors.
The Leadership Conference is designed to provide the Managers, Supervisors and Executive Leaders of DOR the opportunity to come together to interact with all of their colleagues.
The agenda includes:
Spectacular Speakers
Panel Discussions
Break-out sessions
Team building activities
Our first Leadership Conference was held in 2011

18. Georgia Department of Revenue
DOR Management Academy (DORMA) This program is designed for newly appointed Supervisors and Managers 16 week series Weekly meetings for 2 hours
Leadership Coaching
Workplace Safety
Employee Coaching & Counseling/Disciplinary Process
FMLA/LOA/LWOP
EAP/Worker’s Compensation
Kronos/OnBoarding/OffBoarding
Team Building/ITS Overview
Diversity/Anti-Harassment
Office 365/FTI/Security Cyber
Managing People
Finance /Budget/Concur
Prioritizing/ Time Management
Job Shopper/Interviewing/Taleo
Ethics/Tax Tribunal
Information Management
Performance Management
Georgia Department of Revenue

19. Great Promise Partnership
This partnership is designed to help at risk high school students of not graduating or completing their high school education while gaining real-world job experience.
This program has been in place for 2 years and we employ between 4 to 6 students.
Students currently work in our Taxpayer Services Division.

20. Employee Action Team Team functions include:
Employee Satisfaction Survey's
State Charitable Contributions Program
State Employee Appreciation Week
Members include 1 to 3 employees from each division
Meetings are held monthly

21. Employee of the Month Program
The Employee of the Month program recognizes managers and employees who go above and beyond their normal job duties. For example:
taking on additional responsibilities
making improvements in the was service is delivered
using personal time and resources to serve our customers

22. Annual Rewards Recognition Ceremony
The Rewards Recognition Ceremony is for Managers, Employees and Teams who have been chosen by their fellow coworkers as outstanding employees throughout the year.
One employee or team is awarded the employee or team of the year.
One Manager is awarded Manager of the Year

23. Georgia Department of Revenue Employee Engagement Program Contacts
1. Lynne Riley, Commissioner of Revenue
2. Ann Williamson, Director of HR
3. Karen Lashley-Lucas, Training & Organizational Development Mgr
4. Keeia Dye, HR Specialist
Georgia Department of Revenue