1. The Role of the MACMILLAN Haematology support worker
Every CNS should have one!

3. Support Worker Role Development
21% of a CNS role consists of non-clinical tasks which can be carried out by a Support Worker.
Oliver, S. and Leary, A. (2012) ‘Return on investment: workload, complexity and value of the CNS’, British Journal of Nursing, 21(1),

4. SCOPE OF THE ROLE IT skills Organisational skills
Ability to communicate with patients
IT skills
Knowledge of Health & Social Care systems

5. How I see my role The Stem Cell
An unspecialised cell that can give rise to specialised cell types

6. So what do I do? MACMILLAN HAEMATOLOGY SUPPORT WORKER
MACMILLAN MYELOID CNS
CAROLINE KERR
LYMPHOMA CNS
LAURA CROAN
MYELOMA CNS
JACKIE QUINN
TRANSPLANT COORDINATOR
SUSAN PIGGOTT
TRIAGE OF PHONECALLS
ONWARD REFERRALS TO MDT/ VOLUNTARY ORGANISATIONS
COORDINATION OF PATIENT INFORMATION EVENTS
DATA COLLECTION AND AUDIT
PROVISION OF PATIENT INFO PACKS
COMMUNITY CARE TEAM REFERRALS
REGULAR CONTACT WITH OUTPATIENTS
NURSE LED CLINIC PREPARTION
PATIENT CORRESPODENCE FOLLOWING MDM
TELEPHONE CLINIC PREPARATION
LIASING WITH PATIENTS TO COORDINATE THEIR OWN COMMUNITY PHLEBOTOMY
RECORD DATA FOR AUTOLOGOUS TRANSPLANTS
POSTAGE AND SAFEGUARDING OF SAMPLES TO UK AND IRISH HOSPITALS

7. So what next? PERSONAL LEARNING AND DEVELOPMENT OPPORTUNITIES
MACMILLAN ELECTRONIC HOLISTIC NEEDS ASSESSMENT
MYELOMA AND LYMPHOMA JOINT SUPPORT GROUP

8. Next time you find yourself IN THIS SITUATION!
ask yourself……..
DO I NEED A SUPPORT WORKER?
Every CNS should have one!

9. rESULTS
The support worker provides approximately 7.5 hours support to each CNS per week (20% of CNS workload) to fulfil non-clinical, non-complex tasks allowing the nurses to utilise their specialist skills to provide maximum benefit to patients.

10. Jessica makes a massive difference to my working week
Jessica makes a massive difference to my working week. She has exciting and innovative ideas for providing support to patients.
eVALUATION
I would be lost without her. She frees up time within my working day… if she wasn’t there, I would be doing admin instead of hands on patient care and support
I really couldn’t manage without Jessica’s help. She is so capable, has great ideas and gets things done

11. Next steps Full evaluation of role
Ongoing development programme for Support Worker
Further service developments within Haematology
Benchmarking with other services
Share learning to develop other new posts

12. The Role of the MACMILLAN Haematology support worker
Every CNS should have one!