1. Business ByDesign (Case Study)
EGN Enterprise Systems Collaboration Fall, 2011

2. Objectives:
•Understand the critical role of business processes and the enabling information technology in modern organizations
•Understand the main business processes – supply-side, demand-side and support processes – and their integration within the firm as well as with customers and suppliers
•Understand the principles and capabilities of state-of-the-art enterprise systems
•Gain hands-on experience with a commercially available enterprise system

3. Case Study Concept for SAP BYD:
■An analytical part has been added to the basic structure of each case study block with master data and process flow.
■The cross-role process flow is tracked in the case studies. Exceptions in the process flow are made transparent using Business Task Management.
■In the case studies, the focus is above all on functions of Supplier Relationship Management and Customer Relationship Management, and a new collaboration function is included.
■Design orientation through changes in the case study flow using business configuration and enhancement techniques constitutes a key part of the learning content.

4. Basic Concept and Case Structure
This case study links management concepts to the design of business processes and their implementation.
•Primary processes: Supply-side processes (procurement), Demand-side processes (marketing, sales, service)
•Support processes: Finance and accounting

5. Goals
•Understand the main business processes and their integration within the firm: The case studies simulate the experiences of a trainee moving through different departments and roles within a company.
•Gain hands-on experience with a commercially available enterprise system: Students will familiarize with SAP Business ByDesign.

12. Scopes of Case Study

13. Exercises Case Study 2: 4.1 New material
4.1.1 Search for products and create product master data
Case Study 3: 4.2 Supply planning details
4.2.1 Prepare supply planning
Case Study 5: 5. Customer management
5.1 Scenario
5.1.1 Introduction
5.2 Tasks
5.2.1 Create price lists for solar boiler
5.2.2 Start a campaign
5.2.3 Analyze customer contacts
5.2.4 Enter an inbound phone call
5.2.5 Check the price list
5.2.6 Record an opportunity
5.2.7 Check the opportunity pipeline
5.2.8 Enter a sales order
5.2.9 Checking the delivery date
Start planning run, create a purchase request and a purchase order
Approve the purchase order

16. SaaS: Software as a service
PaaS: Platform as a service
IaaS: Infrastructure as a service

41. Almika company profile
Exercise 1

53. Exercises 1
• Locate the learning center and explore the various modules available (Home work center)
• Locate the Sales Order work center. Click on Sales Order view. Resize your browser so that it is small. Show: All Orders. Locate Sales Order Select the row. Now try to locate the Actions button
• In the work center ribbon, try to move the Marketing work center next to the Sales Order work center
• Go to the Sales Order work center. Then to Sales Orders view. Locate the following icons
• Refresh icon
• Advanced search
• Show (filter list)
• Filter row (explore what it does)
• Sort by Sales Order ID
• Explore the difference between selecting a row and clicking on the Sales Order itself

54. Exercises 1 (continued)
Within the learning module for the Home work center access the demo on the navigation concept. (Help  Help  Learning Module)
• Download the Business Scenario Explorer for Procure-to-pay (Stock) (Help  Help  Library  Business Scenarios  Procure-to-pay  Procure-to-pay (Stock))
• Also download the reference system documentation for procure-to-pay (stock products). (Help  Help  Library  Business Scenario Documentation  Procurement  Procure-to-pay. Explore the Business Scenario Documents and Scenario Outline Documents)
• Download the Company Fact Sheet (for Almika)