1. Quality Management ISO 9001
For TM
I’ve seen a some places where some people hated Quality Management and ISO 9000,
Mainly due to the fact that all they seen from it were the requests from them to do some documents, some work.
Rarely they seen why is important, what are their benefits out of it .

2. What is Quality
Quality is the degree to which product or service possesses a desired combination of attributes
C: Capability (F: Functionality)
U: Usability
P: Performance (E: Efficiency)
R: Reliability
I: Install-ability (P: Portability)
M: Maintainability
Producers: Meeting Requirements
Customers: Fit for use
First let’s see what is Quality. Think that you are a client., as in some cases you are.
Let’s say you build a house … Now, how do you choose your supplier? How can you know they will do a good work for you ?
These attributes define a product quality . But what determines product quality ?
Of course, the way they do their work determines product quality.
So you go to an other site where they work, and check how do they work ?
Or check what is their customers opinion ?
Or see how they tell you they will do the work ?

3. Focusing on process Stages of Quality :
Control – checking the final product
Assurance – checking each stage and the process
Management – designing the process
Focusing on product alone misses
Scalability issues
Knowledge of how to do it better
Focusing on process predicts
Repeatability of outcomes
Project trends
Product characteristics
Let’s go back 5 centuries . A men from far away come to you with a product to sell.
What could you do to ensure you don’t give your values in vain ? Check the product.
So this was the first stage of quality : control . We still have QC departments .
But that leads to a great waste if you are producer, since the defected peaces might not be possible or is to expensive
to repair. So QA was invented shortly after industrialization, specially after separating production in operations.
The next step was logical QM is only trying to prevent defects and manage Quality
So processes are important .
Let’s demonstrate. Take a page from a book. Now using no tools try to count the nr of letters f.
Is an easy task ? What will be the precision ? What if we use a pencil to underline them ?
Or if we write at each row how many they are ? What could we do more to get the result more error free ?

4. How Quality Entire Organization Quality Control Vision, Policy, Plan
Process
improvement
Vision, Policy, Plan
Process: Standards, Procedures
Quality Control
Measure & Analyze
Entire Organization
Development Teams, QA, Audit
Development Teams
Development Teams
and QA
So, now from internal perspective, how can we achieve products of good quality ? By
Management

5. How to get quality ? Implement well designed processes
Integrate quality control activities into its development process
Promote error prevention techniques
Monitor quality levels through metric collection
Continuously improve its processes, methodologies and techniques by exploiting evolving technologies
Increase visibility and creativity

6. Essential QM Processes
Estimation
Task can be done in the time provided
Escalate if any risks appear
Requirement management
Control requirements from clients
Resource management
Use AWACS to enter spent time
Peer review ( code, documents )
better for you to spot the problem than the client
Document – for further analyse

7. Important QM Tools Tools Ticketing system for bugs, NCR, improvements
Version control to avoid code loss, conflicts
Meeting memos – you can't remember everything
Use cases or Test cases
ISO Handbook
Procedural descriptions
Improvements via wiki
Continuous improvement tools

8. Impo