1. Who are we? Tarrant County College, Southeast Campus
has approximately 12,000 students. The Reading Writing Resource Center has 14 tutors, 2 staff members and myself. We see students for all subject matter and all campuses, including our Dual Credit and our 2 Early College High Schools.

2. Reading Writing Resource Center
16,000-21,000 students a semester
3,000-6,000 appointments in a semester
Open Monday-Thursday 7:30am-10:00pm, Friday 8:00am-5:00pm, and Saturday 9:00am-3:00pm
Tutor all stages of the reading/ writing process
Offers one-on-one appointments, group workshops, and small group tutoring, and English for Speakers of Other Languages (ESOL) tutoring

3. Workshops

4. Why Schedules? Students Proactive Schedule their day
Line of defense against plagiarism
Staff
Day mapping
Accountability
Equity- scattering tutors
Empower -vs- Enable
Budget
Resources
Reports
Instructors (Registrations)
Administration (Visits and Appointment Data)
Evaluate peak time trends (Attendance by hour by day of week) & Schedule Staff Accordingly

5. Check-In Kiosk
Student signs-in and the front desk staff are able to verify events such as slowness, no classes populating, and name not appearing.

6. After checking in, the student can work independently, or visit with a tutor.

7. He/she will either go directly to their scheduled tutor, or ask the front desk staff for assistance. The front desk staff will ask to see the student’s confirmation and direct the student to wait near the tutor’s desk. Also, the staff will inform the tutor of the arrival of the next appointment.

8. Tutor works one on one with the student

9. Student searches for an appointment

10. What the Student sees when making an appointment.

11. TCC Student Email for Scheduled Appointment

12. Before Leaving the Center…
The student checks-out before leaving. She chooses the tutor who assisted her. Also, she has the option to make a comment.

13. At the appointment: The tutor verifies student’s Identification
Clicks on the appointment and marks it Attended
Reviews any notes the student included
If needed, the tutor may decide to make notes at the end of a visit

14. Words of Wisdom from the Tutors
The tutors are strategically positioned in the lab so they do not tutor at their desks.
During peak times, the tutors are booked back-to-back, and by going back to make notes regarding the visits, they are able to get in more of their steps. (very important)
Allows the tutor an opportunity to gently end the appointment.

15. Appointment Preferences
A few Preferences we use:
One 30 minute appointment per day per subject
Appointments cannot be made 50 minutes before the available appointment time.
No cancellation within 24 hours
Appointment Status Choices are: Missed, Attended, Cancelled, and Cancelled/Rescheduled (see )
Block Students from booking recurring appointments
Display Notes section- student add comments
Contact phone number
By setting preferences, appointments can automatically be marked each night, however we do not use this feature.

16. Admin Prefs

17. Admin Prefs

18. Day Mapping: Example of the Schedule for a normal day

19. Accountability: Schedule for the next month by the 15th of prior month.

20. Equity for Tutors- share the wealth

21. REPORTS

22. Registrations-Faculty
We run this report for specific Faculty members as needed.

23. How many appointments are marked attended?
We use this report to ensure all appointments have been verified.
*Pink Flamingo Award*

24. PINK FLAMINGO AWARD

25. -We run this for the semester
-Report is usually around pages

26. We use this report for scheduling staff.

27. Compare year to year information to justify hiring new staff
We use this comparison for Hiring new staff members.

28. How many appointments did we have?

29. Questions/Comments?