1. Student Experience Survey Spring 2009 Report
Prepared by the Office of Institutional Research & Assessment
05/07/2009
Final Version

2. Methodology Student Surveys administered Online and Paper
The survey was sent out to 1302 students in 54 sections of Eng 125 and Eng 200.
Paper return: 53.3% (344/646)
Online return: 8.2% (41/501)
155 invalid or missing s not included
Total response rate: 33.6% (385/1147)

3. Demographic Information
Gender %
Male
31.1
Female
68.9
Age %
Under 24
88.5
24 to 39
9.6
Above 40
1.9
Ethnicity %
White Non Hispanic
4.9
Black/African American, Caribbean
49.6
American Indian
0.5
Asian, Pacific Islanders or Filipino
13.6
Hispanic/ Latino
21.8
Other
9.5
Class %
Freshmen
71.3
Sophomore
22.3
Junior
4.0
Senior
0.8
Other
1.6

4. Summary 5 Most Satisfied* 5 Most Dissatisfied**
Library Facilities – 67.9%
Study area – 64%
Library services – 62.9%
Computer lab hours – 56.5%
Library collections – 56.5%
5 Most Dissatisfied**
Registration procedure – 38.1%
Financial aid services – 33.8%
Food services – 32.3%
Availability of computers on campus – 29.1%
Parking – 27%
* Combine very satisfied & satisfied
** Combine very dissatisfied & dissatisfied

5. Academic Support Services
2008 %
2009 %
% change
Academic advising
Very Dissatisfied + Dissatisfied
24.8
17.0
-7.8
Very Satisfied + Satisfied
46.8
44.2
-2.6
Tutoring services
19.8
11.0
-8.8
49.7
53.4
3.6
Library facilities
8.0
9.4
1.5
66.7
67.9
1.3
Library services
6.5
9.3
2.7
68.1
62.9
-5.1
Library collections
13.7
7.9
-5.8
58.5
56.5
-2.0
Science laboratories
13.4
12.3
-1.1
41.6
40.1
-1.5
Learning labs
12.0
8.1
-3.9
49.1
56.0
6.8
Study areas
21.5
10.7
-10.8
64.0
10.6

6. Student Services Personal counseling Athletic facilities
2008 %
2009 %
% change
Personal counseling
Very Dissatisfied + Dissatisfied
23.5
12.6
-11.0
Very Satisfied + Satisfied
32.4
42.3
10.0
Athletic facilities
11.9
-1.9
47.6
55.4
7.9
Intramural athletic offerings
10.2
13.0
2.9
33.1
38.0
5.0
Career planning and placement
23.8
18.1
-5.8
30.5
38.6
8.1
Student health services
16.7
11.4
-5.2
35.7
42.1
6.4
Child care services
12.5
10.1
-2.4
22.7
33.3
10.6

7. Student Services (continued)
2008 %
2009 %
% change
Services for students with disabilities
Very Dissatisfied + Dissatisfied
5.8
12.9
7.1
Very Satisfied + Satisfied
34.9
33.1
-1.8
Services for international students
22.1
11.5
-10.6
26.3
36.7
10.4
Veteran services
4.2
7.2
3.0
23.9
28.8
4.9
Women's center
8.0
8.2
0.2
32.0
38.4
6.4
Men's center
-- 
7.7
38.5
Student government
15.7
14.4
-1.2
31.3
32.8
1.5

8. Administrative Services
2008 %
2009 %
% change
Registration procedure
Very Dissatisfied + Dissatisfied
23.6
38.1
14.5
Very Satisfied + Satisfied
56.1
37.6
-18.5
Testing office
12.0
14.4
2.4
46.5
45.0
-1.6
Financial aid services
30.8
33.8
3.1
42.1
39.2
-2.9
Billing and payment procedures
16.2
20.5
4.3
56.0
47.1
-8.9
Admissions process
17.8
24.3
6.5
56.8
44.1
-12.6

9. Computer Services Campus computing in general Computer lab hours
2008 %
2009 %
% change
Campus computing in general
Very Dissatisfied + Dissatisfied
15.7
14.4
-1.3
Very Satisfied + Satisfied
61.2
51.6
-9.5
Computer lab hours
10.5
11.0
0.4
67.9
56.5
-11.5
Availability of computer labs on campus
22.8
22.6
-0.1
53.6
47.9
-5.6
Availability of computers on campus
29.7
29.1
-0.5
46.3
45.4
-1.0
Availability of wireless internet access
15.2
23.1
7.8
49.0
52.6
3.5

10. Other Services Condition of buildings and grounds Campus security
2008 %
2009 %
% change
Condition of buildings and grounds
Very Dissatisfied + Dissatisfied
19.1
16.3
-2.8
Very Satisfied + Satisfied
47.8
50.4
2.6
Campus security
14.1
17.6
3.5
54.8
49.0
-5.8
Food services
-- 
32.3
37.8
Parking
27.0
44.9

11. PMP – 1 3.02 2.94 2.88* 2.89 2.56 2.45* Academic Support Services11
 Academic Support Services
(Library services, Science laboratories, Learning labs)
2009
2008
 PMP
PMP
3.02
2.94
2.88*
Student Services
(Personal counseling, Career planning and placement, Student health services)
2009
2008
 PMP
PMP
2.89
2.56
2.45*
* Numbers appeared on the PMP 2008 report. The indicators were weighted to compensate for response bias. The weight formula is different every year. The 2008 PMP was weighted based on college attendance, admission type, full-time/part-time status, gender, ethnicity, age, citizenship, language spoken at home, and cumulative GPA. 11

12. PMP – 2 2.87 2.84 2.82* 2.63 2.76 2.67* Computer Services12
Computer Services
(Campus computing in general, Computer lab hours, Availability of computer labs on campus, Availability of computers on campus)
2009
2008
 PMP
PMP
2.87
2.84
2.82*
Administrative Services
(Registration procedure, Testing office, Financial aid services, Billing and payment procedures)
2009
2008
PMP
2.63
2.76
2.67*
* Numbers appeared on the PMP 2008 report. The indicators were weighted to compensate for response bias. The weight formula is different every year. The 2008 PMP was weighted based on college attendance, admission type, full-time/part-time status, gender, ethnicity, age, citizenship, language spoken at home, and cumulative GPA. 12