1. Learning Outcome
Assist a client to complete the correct application form to claim a DWP benefit.
Criteria for Assessment
1.1
1.2
1.3
Describe the key elements of each of those benefits
Identify the qualifying criteria for each Benefit
Identify Government Department responsible for payment of the benefit.

2. Learning Outcome
Confirm arrangements
Criteria for Assessment
3.1
3.2
Prepare and send letters of confirmation to clients
Prepare and send letters of confirmation to Clergy

3. Office Procedures Added Services Funeral Director’s Responsibilities
Unit AD4
Office Procedures
Added Services
Funeral Director’s Responsibilities

4. Prepared by Chris Parker September 2001
BENEFITS
Bereavement Allowance
Bereavement Payment
Widowed Parent’s Allowance
Funeral Payment
Prepared by Chris Parker September 2001

5. Bereavement Allowance
The claimant must
Be aged 45 or over when their spouse died
Not be in receipt of widowed parents allowance

6. Bereavement Allowance
From 9th April 2001 existing Widows Pension will be replaced with
BEREAVEMENT ALLOWANCE
Can be claimed by both Men & Women on the death of their spouse for 52 weeks from date of bereavement.
Claim on Form BB1

7. Bereavement Allowance
The deceased must have either
Met the NI contribution conditions OR
Their death was caused by their job

8. Bereavement Allowance
The claimant must
Be aged 45 or over when their spouse died
Not be in receipt of widowed parents allowance

9. Bereavement Payment Apply on Form BB1 One off Payment
Based on late husband or wife’s NI contributions
Lump sum £2000

10. Widowed Parent’s Allowance
Claim on Form BB1
Formerly Widowed Mother’s allowance
Regular payment
For widow/ers bringing up children
Based on late husband/wife’s NI contributions
Basic allowance £75.50

11. Funeral Payment Claim on Form SF200
How will shortfall in funeral costs be paid?
Any Insurance policies will be taken into account
Maximum of £700 towards Funeral Director’s fees

12. Funeral Payment Claimant must be in receipt of other benefits.
Circumstances of Applicant NOT Deceased
Financial status of the deceased does not contribute to eligibility
Other relatives may be asked to contribute

13. Learning Outcome
Arrange the printing and publishing of service sheets, death announcements and obituary notices
Criteria for Assessment
4.1
4.2
4.3
Use directories and other information sources to locate newspapers and periodicals.
Prepare copy for newspapers and publishers
Prepare announcements and service sheets for clients

14. Newspaper Notices Finding the right newspaper or trade journal
Deadlines and Editions
Layout
Information to be given
Checking the copy
Confirming the price

15. On Line Obituaries Chief Petty Officer Gordon Selby
Last Updated: 12:01am BST 20/04/2007
Chief Petty Officer Gordon Selby, who has died aged 87,
was one of the luckiest and most highly decorated ratings in the
submarine service. In September 1940 he was appointed coxswain of
the submarine Upholder, commanded by Lieutenant David Wanklyn,
which was sent to join the "Fighting Tenth" flotilla. On arriving astern of
The carrier Illustrious as she was being subjected to continuous

16. Services Sheets Layout and Design Content Hymn words
Checking with client & Clergy
Printer’s Deadline
Checking copy before final print run

18. Funeral Stationery Memorial Books Floral tribute lists
Letters of Condolences
Mourners lists
Vicars cards Donation of floral tributes cards

22. Learning Outcome
Receive and handle charitable donations, cash and cheques
Criteria for Assessment
2.1
2.2
2.3
2.4
Apply company procedure for handling donations
Follow Company banking procedures
Handle and count cash, Record cash payments and receipts Record receipt of cheques
Follow procedures for payments by credit/debit cards

23. Cash Handling Paid funeral accounts Petty cash
Cash payments for disbursements
Charitable donations
Banking procedures

24. Learning Outcome
Receive and record Floral tributes
Criteria for Assessment
5.1
5.2
5.3
Check name on card to identify those for the coffin.
Keep tributes separate from other families
List tributes in a legible way as per your company procedure.

25. Example of a floral tributes record
Date
Deceased’s name
Florist
Names on card
Description e.g. tied bunch red roses/cross etc