1. HUIT Vendor Management Office (VMO) How can we help you?
IT Stakeholders Forum | January 11, 2017 | Lamont Library Forum Room

2. Agenda What benefits would you get from using the VMO?
Who is in the VMO team and what do we do?
How can the VMO help me?
Where can you get all the "good stuff?”

3. Vendor discounts for volume spend
5/18/2018
Benefits
Save Money
Vendor discounts for volume spend
Credits when service levels are not met
Save Time
Quarterly meetings planned
Internal Harvard groups coordinated
Build a Cohesive Vendor Strategy
Better alignment of vendors with HUIT strategic goals
Vendor roadmap alignment

4. Team
Laura Deneen- Director, VMO
Steve Burns – Assistant Director of Administration; negotiation and administration 
Lisa Gomes – Purchasing Administrator; Software licensing and deployment
Joe Holewa – IT Manager; Contract negotiation and administration

5. How the VMO can help you - Example 1
5/18/2018
How the VMO can help you - Example 1
When Contacting VMO: Onset of the negotiations
Scenario: Dror and Edyta want to put new audio visual equipment in CIO's office, but they have never purchased this kind of equipment before.
How: to a member of the team
Services:
Collaborating with Harvard experts
Providing existing technology standards
Contacting preferred vendors

6. Example 2 When Contacting VMO: Engaging the VMO mid/end negotiation
Scenario: John is negotiating with a vendor who stated that our security requirements were beyond industry standard and thus they did not need to comply.
How: ServiceNow ticket asking for consultation
Services:
Collaborating to define issue
Writing contract text to resolve concerns
Resolving dispute quickly (less than 2 weeks)

7. Example 3
When Contacting VMO : Engaging the VMO after a signed contract when there is an issue
Scenario: Alexandria is having a problem with a staffing vendor who has sent a final bill that is higher than the maximum agreed to in the SOW
How: to the VMO address
Services:
Reviewing of agreement;
Discussing with vendor performance issues
Developing plan to resolve issue

8. Example 4
When Contacting VMO: Engaging the VMO to renew a University- wide agreement
Scenario: Renewal of the Microsoft agreement
How: Vendor contacts VMO during periodic review meeting
Services:
Gathering of pertinent information
Gathering stakeholder requirements
Analyzing University requirements
Executing appropriate Agreement

9. WebSite – VMO.HUIT.HARVARD.EDU
Highlights
Consultation Requests
Tools and Templates
Guidance on key vendor related topics such as
Accessibility
SaaS
Leasing Equipment
List of HUIT Vendors (top 10 for 2016) with HUIT contact name
List of HUIT provided SW
Standard rates for contractors

10. Want us to come and speak at a staff meeting?
VMO.HUIT.HARVARD.EDU
Want us to come and speak at a staff meeting?
Contact us at: