1. overview
Investor highlights

2. Happy-or-not Official Partner Asia
Spotismile is the official partner in ASIA charged to develop this large and increasing market.
Countries of Focus; Singapore, Hong Kong, Japan, Malaysia, Thailand, Taiwan, Philippines, China, Malaysia, Indonesia, Sri Lanka, Bangladesh and India.
Today we have sales in Thailand, Malaysia, Singapore and Bangladesh

3. The happy solution Giving feedback has never been this easy
A HappyOrNot device is placed in a highly visible location and customers can anonymously evalute their service experience by pressing the smiley buttons.  Providing feedback is quick, effortless, and fun, ensuring an unparalleled amount of feedback daily. On the website, a customer can engage and provide feedback to specific pages via the familiar smileys, making it easy to capture on- line and in-store customer experience feedback. All this with he best reporting system in the market

4. Instant feed back solution
tion=share

5. Key product offering

6. Selected clients 1 Happy or not has Over 2000 clients world wide
Over 60,000 terminals installed

7. Selected clients 2

8. Selected clients 3

9. Initial target markets
Singapore – Office opened May 2016
Thailand – Office opened April 2016
Malaysia – Office opened May 2016
Japan – Office to open July 2016
Indonesia – Office to open June
Bangladesh – Office opened Apri 2016
Hong Kong – Office to open July 2016
Phillippines - Office to open June 2016

10. About happy or not
We are the providers of the award-winning service and develop innovative solutions to help our clients improve their customer service and performance, and employee satisfaction. – Why?
Easy and fun for customers to use
The best reporting system in the market
Plug & Play installation quick and easy
Documented customer satisfaction improvment not less then 12%
Combined with our Websmileys you cover all areas of customer feedback

11. The product - getting the feedback

12. The product – Measuring

13. The product – Reporting Sharing

14. The product – Web Smileys

25. Analytics the key
This package helps you to calculate the return of investment for HappyOrNot. It is especially effective on turning the discussion to benefits instead of costs. The Calculator rests on two practices and several different variables.:
More customer visits, same customers will visit more often
Average basket size is bigger when customers are happy

26. Analytics the key 2

27. About Spotismile
Spotismile corporation was formed in Delaware to act as the holding company for this activity.
Spotismile comes from the Asian focused product marketing company Ciptor Asia head-quartered in Thailand
Spotismile’s management have through the Ciptor experience an established network in Asia.
Spotismile will leverage its penetration in the region on Ciptors existing network of agents and resellers
See:

28. Quick start
10 unit initial delivered orders in 3 countries in first week
35 unit in orders for delivery first week of june
500 units of future orders under negotiation

29. Installed base leverage
Rapid growth due to large installed base in global brand companies
Market for brand and costumer satisfaction is high and growing

30. Why customer satisfaction is important
It’s a leading indicator of consumer repurchase intentions and loyalty
Increases ROI
Enhance the KPI
It’s a point of differentiation
It reduces customer churn?
It increases customer lifetime value
It reduces negative word of mouth
It’s cheaper to retain customers than acquire new ones

31. Our system achieves immediate feedback
Customers click the smileys
They wont fill in forms
Questions are changeable
It’s a 24 hour result
Its comparable location by location
User and set up friendly
Do not require any power outlet (batteries last 3 years)
Comes with preinstalled simcard to send data

32. Generating revenue growth
Using annual renewable contracts for monthly reporting means rapid annual growth and sticky customers
Current revenue plan on a may to april basis
,216,000 USD
,873,000 USD
,621,000 USD
Excludes sales from web smiley program

33. Financial targets Gross profit margin 30% EBIT 12%
Return on equity 52%