1. Patient Survey 2011/2012
We take this opportunity to thank the patients who took part in the
patient survey and Patient Participation Group for their support and
dedication to the surgery.
Patient survey was carried out with full participation of PPG

2. Designing the questioner
PRG and the surgery had a meeting and agreed on the questioner and the questions designed to address the following areas.
Access to Doctor or nurse
Obtaining test result
The helpfulness of the reception staff
The overall satisfaction with practice

3. Methodology
Patient survey was carried out during October 2011 at both Bulkington
and Bedworth surgeries. Questionnaire was distributed to patients
randomly by reception staff and collected at the end of consultation.
Questionnaires were given to patients seeing doctors and the practice nurse.
Number of questionnaires completed 132.
Percentage completed the survey 4.06%

4. Survey results were hugely positive. These results were discussed at
PPG meeting on date. All the items in the survey were analysed
individually and comments from PPG members were taken.
Overall satisfaction with surgery was 93% .Satisfaction and
helpfulness of reception staff was 98%.
The areas needed addressing were opportunity to speak to doctor
or nurse on the telephone, Out of hour appointments.

5. Appointments
Surgery offer variety of appointments to suit the demand of the
patients. Pre bookable, and emergency appointments are
available for doctors and nurse. Telephone consultation slots
also been offered in each surgery both morning and afternoon
appointments. Any emergencies are seen or telephoned on
the same day.

6. Action Point
PPG felt very strongly about cutting down “Did Not Attend”.
Suggestions made were to text and send letters to frequent non attendees.
Out of hours service information is available to patients in the waiting
areas at both surgeries and displayed outside the surgery as well.

7. Survey finding and Action
Agreed Action
Action by who
Action by when
Date completed
Out of hours
To display more in the waiting area & reception in both the surgery sites & on the front door.
Dr C Y T Muthiah & Dr Bhavan & Practice manager
After the PPG meeting
3rd week of February 2012.
To arrange open evening to get more member for PRG
Posters to advertise on the both surgeries
Dr C Y T Muthiah & Dr Bhavan
May 2012
Did Not Attend for the doctors & nurses appointments
If anyone did not their appointments 3 times the letter to be sent by surgery.
Dr C Y T Muthiah, Dr Bhavan & All practice staff