1. roadfreight

2. Retail Logistics
A complete range of services designed for the distribution
of consumable products
Domestic transportation
Packaging solutions
Customer delivery surveys
Reverse logistics
Customized order management solutions
Charity returns
Multiple levels of residential delivery service
Vendor / PO management
Risk reduction analysis
Information technology solutions designed specifically for the retail industry
Flexible warehouse locations nationwide
Cross-dock, consolidation, or pick from stock
High value, secure commodity areas

3. Handling Art and Luxury Goods
From classic Degas and Miró to postmodern Philippe Starck design, contemporary sculptures from Mark Stasz, and full exhibits like Star Trek all pieces are treated with the utmost respect and care.

4. We understand the specific art packing and shipping requirements of museums and art galleries
We provide:
Domestic “next flight out” and “just in time” strategies for time sensitive cargo such as precious one of a kind pieces

5. Art Logistics Services
Currently we handle warehousing, brokerage, and transportation for our customer, for exhibitions with shows around the world
We provide
The transportation move for the exhibition material can range from plasticized bodies, artifacts, as well as the exhibition overlay equipment.

6. Art Logistics Services
Each move is treated as a project and quoted according to what the customer needs to have accomplished
We provide
In regards to the moves depending upon the exhibition we have certain guidelines for how many straps, load bars, blankets, and if a refrigerated container or truck is necessary.

7. Domestic Service Levels
Offering customers vast solutions with AM and PM Deliveries
for all service levels
Next Flight Out (NFO) service: Designed to meet the urgent, same day delivery requirements of our customer.
Delivery Deadline (DDL) Service: Designed for customers whose delivery requirements are date and time specific
Priority service / Next Business Day: For urgent situations such as shortages in inventory or need product delivered overnight.
Standard Trucking solutions:
Less than Truckload (LTL)
Full Truck Loads (FTL)
Standard Service / Second Business Day: Designed for customers with traffic less urgent than overnight to reduce their transportation cost
Intermodal
Local Delivery / Local Transfer
Economy Service / 3-5 Business Day: Designed to optimize cost while still receiving time specific service

8. White Gloves solutions
Network developed for high end and luxury goods customers
Our what glove service includes:
Weekend Delivery available
Documented communication process with drivers.
Uniformed drivers Uniformed agents and contractors- proven ability to scale personnel resources as needed ; ability to service EOQ volume spikes
Trained customer service process to keep stakeholders informed of transit quality
Defined Returns process
Our service offers customers, inside delivery to the room-of-choice, unpacking and removal of all packing material.
Drivers are trained with video training
Appointment scheduling - can meet tech crews
Minor preparation, assembly or setup may also be required.
1-4 man capability

9. Value Added Domestic Services
Special services required to handle
White Glove Services – inside, multiple-men, lift-gate, pallet jack, debris removal
Standard Operating Processes
After Hours, Weekends and Holiday Service
Multi Men Pick-ups and Deliveries
Air Ride equipment in all markets
Coordination of specialized tools and equipment
House stops available to all members
Uncrate and Debris Removal
Canada and Mexico cross border service
Appointment Setting and pre-notification services
Merge in Transit
Supplier PO Management
Deconsolidation and final mile delivery
Asset Recovery / Demo Unit Return Services
Over 400 agents and partners throughout the US

10. Domestic Features Focusing our solutions on you!
Over 25 years of handling time definite cargo
Strong carrier relationships
Customized solutions to fit each members needs
Flexibility to work with variety of partners that can handle your specific needs
Mutually agreed upon SOP’s and KPI’s for each members business
Customized security programs to mitigate risk
Site Surveys prior to deliveries upon request
CCSF certified in all major locations
Dedicated local account management OR
Dedicated product team focused on On Time Deliveries
National Control Tower for centralized communication and billing
24 / 7 coverage
EDI capabilities and complete suite of online web tools

11. Continuous Improvement
Critical to success is setting metrics to measure productivity,
service and cost reduction for our clients
Standard Performance metrics Include:
Monthly / Quarterly Financial Spend Analysis & Volume Trends
On Time Pick Up and Delivery
Customer Quarterly Business Review
On Time Performance by Service Level
Internal vendor metrics and QBRs
Appointment reporting
Internal Corrective Actions for Service Improvement
Claims Percentage
Vendor Corrective Actions for Service Improvement 
Billing Timeliness and Accuracy
Continuous Improvement for Cost management (Lane Analysis / Consolidation)

12. Domestic Web Tool Capabilities
Our web-based system can be customized and has transactional capability including tracking, EDI, label-printing, dispatching and freight payment.

13. Domestic Web Tool Capabilities
Online Shipment creation
Exception Reporting
Address book personalization
Standard and Customized reporting options
Shipment tracking via PO or Shipper Reference
Downloadable reports
Online Documentation – HAWBs, labels, and hard copy PODs
Invoice viewing / printing
Online Hard Copy PODs
Online Quoting – based on tariff or sent to station
Full document Archiving
Milestone updates from pick-up through to delivery
Password protected by User
status notifications
Full EDI Capabilities
On Time Service and A/R Reporting
Smart Phone / iPhone tracking capabilities

14. Hellmann EDI Capabilities
In order to streamline our customers supply chain we focus on communicating through EDI
110: Air Freight Details and Invoice
856: Advanced Shipment Notice/Manifest
163: Transportation Appointment Schedule Information
857: Shipment and Billing Notice
210: Motor Carrier Freight Details and Invoice
860: Purchase Order Request
214: Transportation Carrier Shipment Status Message
861: Receiving Advice / Acceptance Certificate
312: Arrival Notice (Ocean)
940: Warehouse Shipping Order
315: Status Details (Ocean)
943: Warehouse Stock Transfer Shipment Advice
350: US Customs Status Information
944: Warehouse Stock Transfer Receipt Advice
810: Invoice
945: Warehouse Order Confirmation
832: Price / Sales Catalog
947: Warehouse Inventory Adjustment Advice
850: Purchase Order
997: Confirmation Notice

15. Hellmann EDI Capabilities
In order to streamline our customers supply chain we focus on communicating through EDI
Messages
Purchase Order
Sales Order
ASN
Status
Invoice
Format
ANSI X12
EDIFACT
XML
.csv
.txt
Communication
AS2
FTP
VAN

16. Hellmann Implementation Management
Project Planning Implementation Plan, SOP Design
Project Execution Implement the agreed upon SOP
Project Controlling Monitor KPIs
Project Initiation Record and map out the Scope of Work
Business Award
Continuous Improvement Process Business is implemented

17. Hellmann Implementation
Major Milestones
Kick-off Workshop
SOP Development
Project Charter (Scope of Work documentation)
Integration Tests (if IT project)
Contract (if required)
Training
Account Set-up
SOP Rollout
Portal
Reporting
etc…
IT Development (if required)

18. Case Study: Mohawk Dal-Tile
Hellmann provides complete logistics services to optimize the supply chain
Customer Challenge
▪ Optimize the global supply chain, eliminate non-core logistics services while ensuring global compliance and premium customer service worldwide
HWL Services Provided
▪ P.O. Management (from point of purchase to delivered RDC)
▪ On Line PO Management tracking system called EPorts
▪ Foreign to Foreign transactions
▪ RLF - Remote Location Filing
▪ FTZ - Compliance & Communication
▪ Quoting - Global quoting from point to point
▪ Contract Negotiations
▪ Track & Trace each PO
▪ Tranship overweight containers
▪ LCL Freight Movement
▪ FCL Freight Movement
▪ Air Freight Services
Value Added Services
▪ Communicate and quote directly with Mohawk Dal-Tile buyers ▪ Work with their in house customs brokerage group for shipments that are under RLF process and also under FTZ process. They are a Global customer with shipment originating from all over the world and destined to many different ports. We handle Air freight shipments as well for top urgent type movements.

19. Hellmann References
With a consolidated global network, years of experience, and a customer driven philosophy, we can provide tailor made solutions for all industries
Vecna
Primus Power
Clabo USA
Jonathan Bowen
Spencer Thurlow
Frank Calvello
Director of Manufacturing
Director of Engineering
Regional Manager
Time and date white glove deliveries to hospitals and medical centers
Domestic Airfreight of solar panels and equipment to solar projects and energy storage sites
PO Management / Merge In Transit time specific white glove deliveries

20. European Groupage

21. Product Specification
Weight: up to 2,500 kg
Volume: up to 12 cubic metres
Loading metres: up to 2 loading metres
Maximum height: 220 cm
Maximum width: 240 cm
Packing: all conventional package classes packing avoiding damages during transit, suitable for transshipment
Bar code: EAN128

22. System Alliance Groupage freight network in Germany
Cooperation of medium-sized freight forwarders
Area-wide procurement logistics models
Certified Quality Management according to DIN EN ISO 9000 ff. and 14001
AEO status (customs simplifications / security and safety)

23. Facts & Figures 1 central hub (Niederaula)
42 regional operations nationwide
6,000 distribution vehicles
10,000 employees
Tonnage of more than 3.67 million tons (excl. part loads/full loads in 2013)
More than 9.67 million domestic shipments

24. Standard Services
24/48 hour groupage service throughout Germany (excl. islands)
Area-wide procurement logistics models
Consistent Tracking & Tracing

25. Premium Services Premium Service Next Day Premium Service Window
Premium Service Saturday
Premium Service Next Day 10
Premium Service Next Day 12
Premium Service Fix
Premium Service Fix 8
Premium Service Fix 10
Premium Service Fix 12

26. Special Services Premium Service Advice
Premium Service Immediate return of shipments
Premium Service Advice latest 1h prior to delivery
Premium Service Thermo
Premium Service Delivery to the point of use (1-man-handling)
Premium Service Redemption of packaging material
Premium Service Communication of delivery note
Premium Service Cash on delivery (COD)
Premium Service Quick cash on delivery (COD)
Premium Service Recall (immediate notification upon delivery)

27. European Groupage
Europe-wide network with own national companies and selected competent partner companies
System transportation to 37 countries in Europe through more than 100 export and import line hauls
Member of the European cargo network System Alliance Europe

28. Hellmann Abhol-App (This feature is only available in Germany)
Instruct collections with the smartphone
Enter your shipment details in a few steps
Location request via GPS
For existing and new customers
Free available for Apple iOS, Android and Microsoft Windows Phone 8
Apple iOS:
Android:
Microsoft Windows Phone 8: de/store/app/abhol-app/ f0fd-49b6-ac24-a20d581a1b78

29. Hellmann partner network in Europe
Own branch offices in Germany, United Kingdom, Poland, Spain, Turkey, Baltic countries, Russia, Ukraine and Belarus
11 partner companies

30. System Alliance Europe
Open network of medium-sized market-leaders in the field of groupage transportation within Europe
3.5 million shipments 1.64 million tons 52,000 employees
All members of System Alliance Europe work according to defined structures and processes.
Full transparency through standardized IT systems
Electronic archiving of PODs with online access
Track & Trace

31. Standard Services Digital transfer of shipping data Tail-lift delivery
Track & Trace
Procurement Logistics
PODs online*
*only in defined countries

32. Premium Services
Time and date services for export shipments to: Austria - Belgium - Czech Republic - France - Hungary - Italy - Luxembourg - Netherlands - Poland - Portugal - Romania - Slovakia - Slovenia - Spain - Switzerland - United Kingdom
Timely services with assured delivery on the first possible delivery day; optionally by 10 or 12 am, dependent on the delivery area
Firm commitment to observe fixed delivery dates with delivery by 10 or 12 am, dependent on the delivery area

33. Special Services Customs clearance Handling of dangerous goods
Delivery according to prior agreement
Premium Services*
Delivery on payment guarantee (COD/CAD)
Euro pallet exchange on delivery*
Insurance services
Intrastat declaration
*only in defined countries

34. Departure frequency from Hellmann branches Germany -Groupage-MK SI BE AM HR EE LU FR NL DE AT FI NO GB IE TR LT LV RU BY UA IT GR BG AL
BiH DK RS PL PT RO GE AZ SE CH SK ES CZ HU MD
Departures
daily
1-2 x per week
3-4 x per week

35. „Produktinfothek“
Under
Loading schedule
Premium Services (only in defined countries)
the customer will have access to the following up-to-date information Europe-wide by entering his location‘s postcode:
Country information
Responsible Hellmann branch office in Germany
Days of departure
Standard transit times
Responsible forwarding agent in the destination country

36. Security
Unloading/loading control and receiving inspections on a package level (bar code EAN128)
All-encompassing video surveillance by a sophisticated camera system within the handling terminals ensures the necessary security.
Integrated interface controll on all transport stages
Security boxes
Utilization of steel swap bodies
Individual handling by qualified personnel
Active Risk Management

37. Sustainability Economic sustainability CO2 emission reduction
Continuous Improvement of Processes (CIP)
Calculation of CO2 emission by means of emissions calculators
Assurance of the service quality
Close to nature designing of the premises
Environmental sustainability
Environmental Management System as per ISO :2009
Social sustainability
"Work and Family Life" model
Use of the 'Long Truck'
Inhouse training through the Hellmann academy
Rail Solutions - efficient rail transportation
Promotion programs for young executives