1. Patient Connect WebEx
East Region
April 4, 2016
Mark

2. Agenda Opening Regional Leading Indicators
District Review of Patient Connect
Patient Connect in the Field – EVS
Ohio Valley Food Service
Tool of the Week
Patient Connect Training
Expectations
Q&A – Close
Mark

3. Opening and Regional Leading Indicators

4. Regional Leading Indicators Totals for March 2016
Food Service Rounds = 6,254
81% of goal (1 round, per bed, per month)
Negative Common Answers = 1,011
EVS Rounds = 6,369
124% of goal (1 round, per bed, per month)
Negative Common Answers = 2,046
Mark

5. Top Round %’s in March 2016 EVS Location # of Beds # of Rounds
Percentage
Shenandoah Memorial Hospital 20
105
525%
VCU EVS
450
2147
477%
War Memorial 25 92
368%
Paoli Hospital
180
431
239%
Muncy Valley Hospital (Susquehanna)
120
258
215%
Winchester Medical Center
350
676
193%
UMROI
100
162
162%
Food Service Location
# of Beds
# of Rounds
Percentage
Muncy Valley Hospital (Susquehanna)
120
298
248%
Bryn Mawr Rehab
100
232
232%
Northwest Hospital
200
372
186%
Riddle Hospital
195
163%
Paoli Hospital
180
282
157%
Bryn Mawr Hospital
250
345
138%
Harford Memorial Hospital 35 48
137%
Mark

6. Top Negative Common Answers %’s in March 2016
 EVS Location
# of rounds for Month
Negative Common Answers
Negative CA’s as a Percentage of Rounds
VCU Health System
2147
1592
74%
Bryn Mawr Rehab
100 81
50%
Lankenau Hospital
241
118
49%
Main Line Paoli
431
181
42%
Regional Medical Center
137 16
12%
 Food Location
# of rounds for Month
Negative Common Answers
Negative CA’s as a Percentage of Rounds
Kennedy Health Stratford Hospital 35 32
91%
Warren Memorial Hospital 45
82%
Levindale Hebrew Geriatric Center and Hospital
334
172
51%
Children's Hospital of Philadelphia
166 82
49%
Main Line Lankenau
281
118
42%
Kennedy Washington Township Hospital 55 22
40%
Mark

7. District Review of Patient Connect Dan Gasparovic

8. Patient Connect in the Field

9. Ohio Valley Hospital
Tom DeGori – Food Service Director

10. Top Box Score -Percentile in Peer group

11. Top Box Score -Percentile in Peer group

12. December – March Top Box Score

13. Tool of the Week

14. Tool of the Week
Training on Patient Connect website

15. Training

16. Tool of the Week Preview
Please be sure to update your Daily Average Census
Next sessions Tool of the week is driven by it.

18. Expectations

19. Patient Connect Expectations
Rounding – Minimum of 1 round per bed, per month
Common Answers – Probe customers for common answers. Negative common answers are a great indicator of areas for improvement.

20. WebEx Participation Expectations
The District will be expected to present at least 2 to 3 of the following (in any combination):
Best Practices
Challenges
Tips
Success Stories

21. District Manager Coverage
Date of WebEx
DM Host
2/8/2016
Matt Striffler
2/22/2016
Matt Striffler 
3/7/2016
Doug Martin 
3/21/2016
 Doug Martin
4/4/2016
Dan Gasparovic 
4/18/2016
Dan Gasparovic  
5/2/2016
Sue Lake 
5/16/2016
5/30/2016
 Sue Lake
6/13/2016
Jim Zanzinger
6/27/2016
 Griff Thomas
7/11/2016
 Gary Stitzel
7/25/2016
8/8/2016
 Matt Moss
8/22/2016

22. Questions